The Plume of Feathers

Fabulous location in the town centre. As the manager led us to our room we were a bit apprehensive as the staircase looked somewhat unkept, but upstairs it was quite different. Our room was large with comfortable bed, large sofa, coffee table and chairs with great views of the abbey. Selection of teas, ground coffee and cafetiere even chocolates. We didn't eat here as we had a big lunch so walked around the lovely town full of independent shops. Free parking is a bonus. Breakfast was perfect, not buffet style, but good choices. Large bathroom with fiddly shower attachment, but once wedged in place worked well. Bathroom was cold until we found the switch for the heater which was located behind the wardrobe. All in all a very good choice, we would definitely stay again and bring our friends as there is so much to see in the area.

We have recently stay in Family Room. To be honest for 2 nights including breakfast we thought that is quite reasonable price to pay as the Room was spacious. However need some TLC and good cleaning. Window in bedroom broken-can’t close properly, lots of cow webs on the lighting and also good dusting is needed.Bulbs need replacing on the side table in the Tv room too. Generally good and proper hover and cleaning would help . On the positive note the bed was very clean and comfortable. Bathroom needs repair/replace shower head as it was constantly moving around and hot water tub for bath is not working properly. Also shower wall needs attention-silicone sealer. Toilet seat needs good cleaning especially on the back seat -it was dirty with orange and brown stains on the silver screws. Breakfast was mix results tbh as on Sunday morning we had perfectly served Full English breakfast however on Monday-sausage was undercooked-was red inside and water too. When we call for service we received information that it was cure and good to eat and we said it was not cooked correctly. Instead of going back and forth service should just say simple apology and admit the mistake,it was unnecessary and unprofessional ,also the portion size was much smaller than they before and presentation could be better. Overall I think our stay wasn’t worth £250 for just 2 nights with all this issues which could be easily solved.

Location opposite the Abbey was fantastic the pub restaurant was amazing best breakfast we have had anywhere will definitely stay again on our next visit

The hotel is located in a superb location and the rooms are fantastic. We booked 4 rooms for our family. Abbey Cottage 1 overlooks the Abbey but all rooms are well located. The Hayloft is great experience too! The staff were very attentive and accommodating. The room and breakfast included is very good value. Thoroughly recommend it!

Second time we have stayed at The Plume travelling to/from Cornwall. It is a lovely, comfortable & homely hotel. However, the absolute bonus is their restaurant, the food (small plates/tapas) is excellent, as are the cocktails and wine list. It’s a shame it is not near our home as we would be very regular visitors!