Quality Hotel Parklake Shepparton

Please is awesome

We had a wonderful stay, management was amazing and helpful and the indoor pool was awesome!

Lauren the receptionist 😡🤬 What a horrible experience at check in and what a shame. The location is lovely and the photos made it seem so nice but it stop there. Having beautiful pictures like many others said in the reviews does not make up for the down right rude and unprofessional staff. Almost no customer service and absolute lack of common courtesy. The receptionists Lauren on 26 July at 5.45pm spoken to me in such a condescending, disrespectful manner. I got drop off in front of reception that what people do when arriving at hotel. Not even step inside she yelling in such rude and disrespectful manner move your car! I explained my husband just dropping me off my kids are in the car. It’s really unnecessary. I hurt my ankle a few day earlier and I asked nicely if any changes you have room drown stair available again yelling at me you should have call & NO ! Next I ask for directions to the room by lift just respond with annoying voice behind reception upstairs on the opposite building. For god sake you should not be in customer service Lauren!! What a disgraceful experience of the hotel and first time in Shepparton. I have to ask a bar staff who thankfully friendly and happy to point me to the right direction. When Lauren the receptionist saw that she try to stop him!! I get into a bit of argument with Lauren as she couldn’t be more unprofessional and such terrible person and personalities for the job. I have to apologise to the young bar staff this is unacceptable. We paid $240+ a night to be treat like this!! The entrance design could have been designed better with visitors car park for check-in guests next to the reception. I would not recommend this hotel to anyone. The staff at receptionist “Lauren” who clearly should not work in customer service roles . I will be making sure to tell as many people on as many review websites to make sure no one else’s weekend away is ruined like ours was.

Lovely clean hotel, staff were great at check in. The indoor spa and pool were fabulous

Not up to their usual high standard Disappointing. We had not been alerted to current renovations going on. Bed was very soft causing back ache. Crockery was not cleaned and replaced overnight. fridge was unusually noisy overnight. Unfortunately there were very noisy guests until after midnight in the adjoining room.