Pulldon Hotel (Shenzhen Nanshan Central District Nanshan Metro Station Branch) Guest Reviews
4.2/5
451 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities4.1
Service4.3
Cleanliness4.2
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All reviews(451)
Positive reviews(393)
Reviews with photos/video(235)
Easy to get around(70)
Friendly front desk staff(52)
Close to metro(43)
Delicious breakfast(31)
Well designed(11)
Well decorated(9)
Perfect for business trips(8)
Negative reviews(58)
Shermal haoyang
Superior Room (2 beds)
Stayed in Aug 2023
Business travelers
7 review
5.0/5
Outstanding
Posted on Sep 6, 2023
Clean rooms and quick, friendly staff
Guest User
Superior Room (2 beds)
Stayed in May 2024
Travel with friends
53 review
4.0/5
Very Good
Posted on May 10, 2024
The rest of the room was ok, except that the space was too small and there was not much room for suitcases. The bathroom was in good shape and looked very clean. It was close to the subway station and very convenient for travel.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! Thank you for your praise for the hotel in your busy schedule. Your recognition is the greatest support for us. We will continue to work hard to optimize our services and quality and live up to your recognition. Welcome to visit the hotel again next time!
Guest User
Panoramic Double Room
Stayed in May 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on May 7, 2024
Overall it's very good, there is free breakfast, the service is very considerate, the front desk lady is very enthusiastic
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! Thank you for your praise for the hotel in your busy schedule. Your recognition is the greatest support for us. We will continue to work hard to optimize our services and quality and live up to your recognition. Welcome to visit the hotel again next time!
Guest User
Panoramic Double Room
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 14, 2024
This is my first time to Shenzhen on business. The environment here is great. Welcome everyone.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! Thank you for your praise for the hotel in your busy schedule. Your recognition is the greatest support for us. We will continue to work hard to optimize our services and quality and live up to your recognition. Welcome to visit the hotel again next time!
Guest User
Superior Room (2 beds)
Stayed in Apr 2024
Travel with friends
1 review
3.2/5
Posted on Apr 17, 2024
Overall it's okay, but the room is really too small and some facilities are old, but the price is just like that, there is breakfast!
Original TextTranslated by Google
Response from Property: Dear guest, hello! ~ First of all, I am deeply sorry that our hotel did not bring you a very satisfactory experience. We will strictly correct the problem and optimize the service to bring you a satisfactory stay experience next time. I hope you can give us a chance to improve!
Anonymous User
Superior Double Room
Stayed in Feb 2024
Business travelers
35 review
5.0/5
Outstanding
Posted on Feb 27, 2024
The hotel is good in location, but everything else is pretty average. It's a disappointment! I won't stay here again! There's really nothing else to recommend except that the service staff had a better attitude. I give a thumbs up to the lady who checked me in last night!
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! Thank you for your praise for the hotel in your busy schedule. Your recognition is the greatest support for us. We will continue to work hard to optimize our services and quality and live up to your recognition. Welcome to visit the hotel again next time!
Qiaokelijiaxintang
Superior Double Room
Stayed in Feb 2024
Solo travelers
9 review
5.0/5
Outstanding
Posted on Feb 28, 2024
I had the pleasure of staying at this hotel during this trip and I was very impressed. From the appearance to the internal facilities to the attitude of the service staff, everything made me feel its high quality and professionalism. The layout of the room is warm and comfortable, and the bed is soft and moderate, making people feel the warmth of home as soon as they lie down. In addition, the hotel also provides a variety of breakfast options to meet the needs of different tastes. All in all, I am very satisfied with this hotel and will choose to stay there next time without hesitation.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! Thank you for your favorable review of the hotel despite your busy schedule. Your approval is our greatest support. We will continue to work hard to optimize service and quality and live up to your approval. You are welcome to visit the hotel again next time!
Guest User
Superior Double Room
Stayed in Feb 2024
Couples
1 review
5.0/5
Outstanding
Posted on Feb 26, 2024
It was my first time staying at the Boerden. The transportation is very convenient. It is about 200 meters away from the Nanshan subway station. It is very convenient. We booked a room without windows. When we checked in at the hotel, the front desk lady was very considerate and upgraded us to a room with windows for free. The service attitude was very good and worthy of praise. The hotel also includes breakfast, which is free and self-service. The breakfast is very nutritious and delicious.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! Thank you for your praise for the hotel in your busy schedule. Your recognition is the greatest support for us. We will continue to work hard to optimize our services and quality and live up to your recognition. Welcome to visit the hotel again next time!
Guest User
Superior Double Room
Stayed in Feb 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Feb 22, 2024
Convenient transportation, warm service, clean hotel, a must-choose for every business trip.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! Thank you for your praise for the hotel in your busy schedule. Your recognition is the greatest support for us. We will continue to work hard to optimize our services and quality and live up to your recognition. Welcome to visit the hotel again next time!
Guest User
Smart Room - with View (Double bed)
Stayed in Jan 2024
Travel with friends
1 review
1.0/5
Posted on Jan 22, 2024
Run away! Don't stay here! The hygiene is very poor. At first, I booked a room without window. It was moldy and had mushrooms inside. There was an old foot odor. The toilet seat was crooked and there were no disposable slippers. Later, I paid extra to change to a room with window. It was still moldy. There was a bad smell in the toilet and the carpet in the room was black. Many people went downstairs to change rooms after they arrived. Please be careful when booking!
Original TextTranslated by Google
Response from Property: Dear guest, hello! ~ First of all, I am deeply sorry that our hotel did not bring you a very satisfactory experience. We will strictly correct the problem and optimize the service to bring you a satisfactory stay experience next time. I hope you can give us a chance to improve!
Guest User
Superior Double Room
Stayed in Jan 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jan 5, 2024
The Boerden Hotel (Nanshan Subway Station Branch) is very close to the subway, about 200 to 300 meters away. There are Line 11 and Line 12. I booked a superior king-size room, and then the front desk lady helped me upgrade to a king-size room with a view for free. The service is very good. The hotel also provides breakfast. The breakfast is buffet style and delicious. The lobby is very large. The check-in experience is very good. Five-star praise for the front desk lady
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! Thank you for your praise for the hotel in your busy schedule. Your recognition is the greatest support for us. We will continue to work hard to optimize our services and quality and live up to your recognition. Welcome to visit the hotel again next time!
Guest User
Superior Double Room
Stayed in Nov 2023
Family
2 review
5.0/5
Outstanding
Posted on Nov 23, 2023
The location is very close to the subway entrance, and the price is high! Free breakfast coupons, breakfast 7:30-9:30, adults and children are very satisfied with the food! The service attitude is very good! It is also very comfortable to take a rest in the lobby, and it is convenient to eat next to it!
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! Thank you for your praise for the hotel in your busy schedule. Your recognition is the greatest support for us. We will continue to work hard to optimize our services and quality and live up to your recognition. Welcome to visit the hotel again next time!
sunny0161
Superior Double Room
Stayed in Nov 2023
Business travelers
24 review
1.0/5
Posted on Nov 20, 2023
I have been staying in hotels for business trips and travels in the past few years. I have always booked on Ctrip and trusted Ctrip very much, but I was deceived this time. The name of the hotel is written in a high-sounding way. I navigated to this hotel two or three times, but I couldn't find a parking space. There was no parking space, which was very inconvenient. I had to park in the nearby village. It took a long time to find a parking space in the village, and it was on the roadside. The pictures were also very attractive. In fact, when I got there, the first service was very poor. I spent points on Ctrip to upgrade my room for free, but I got a garbage room. I asked to change the room but couldn't change it. The room was not good. Two people couldn't turn around when they entered, and there was no place to sit. The bags were placed on the bed, and there was not even a table to put the bags. You had to turn sideways to get a bottle of water. And there was not even a decent window.
Original TextTranslated by Google
Response from Property: Dear guest, hello! ~ First of all, I am deeply sorry that our hotel did not bring you a very satisfactory experience. We will strictly correct the problem and optimize the service to bring you a satisfactory stay experience next time. I hope you can give us a chance to improve!
Guest User
Panoramic Double Room
Stayed in Nov 2023
Couples
5 review
2.2/5
Posted on Nov 12, 2023
The TV was completely invisible. After the waiter adjusted it, it was turned off and on again. The service attitude was numb, the hygiene was not good, the bed was yellow, and the room had a musty smell. There are many rooms, but no help in upgrading. Although the location is very good, less than 3 minutes from Nanshan Exit A, I will probably not stay here again.
Original TextTranslated by Google
Response from Property: Dear little master, hello! ~First of all, we are deeply sorry that our hotel did not bring you a very satisfactory experience. We will strictly correct the problems and optimize the service to provide you with a satisfactory stay experience next time. I hope that you can give me a satisfactory experience. Our little one has a chance to improve!
Anonymous User
Superior Room (2 beds)
Stayed in Nov 2023
Business travelers
9 review
3.2/5
Posted on Nov 7, 2023
Hygiene: There is too much dust in the corners and walls, and I smell mold every time I enter the room.
Environment: The hotel is very close to Nanshan subway station. The sound insulation of the room is too poor. I can hear the door closing and talking next door. I was awakened by the door closing sound just after falling asleep. There is also the cleaning aunt. It is inevitable that there are guests resting in the morning. I hope she can close the door to clean, and the talking is too noisy.
Service: The waitress in the morning is still very polite, but the lady in the afternoon hopes to improve her service awareness. The attitude towards guests seems a bit superficial.
Facilities: The air conditioner in the room will automatically adjust the temperature (maybe I don’t know how to operate it)
Original TextTranslated by Google
Response from Property: Dear guest, hello! ~ First of all, I am deeply sorry that our hotel did not bring you a very satisfactory experience. We will strictly correct the problem and optimize the service to bring you a satisfactory stay experience next time. I hope you can give us a chance to improve!