Hard Rock Hotel Shenzhen

Hard Rock Hotel Shenzhen Reviews

Hard Rock Hotel Shenzhen

No.9 Golf Avenue, Longhua District, Shenzhen, Guangdong, ChinaView Hotel Details
Hard Rock Hotel Shenzhen
Hard Rock Hotel ShenzhenHard Rock Hotel ShenzhenHard Rock Hotel Shenzhen
Check available rooms for your travel dates
We Price Match
1 night

Hard Rock Hotel Shenzhen Guest Reviews

4.7/5
Outstanding
3636 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
Filter by:
Sort by:
All reviews(3636)
Positive reviews(3574)
Reviews with photos/video(1620)
Perfect for kids(228)
Delicious breakfast(213)
Friendly front desk staff(200)
Nice bathtub(196)
Close to metro(185)
Delicious buffet(91)
Has facilities for children(37)
Negative reviews(61)
Cheung Ken
Superior Twin Room
Stayed in Nov 2024
Family
9 review
3.7/5
Posted on Dec 30, 2024
We arrived at hotel at 3pm for check in but staff called only around 5:15pm for check in. We were suppose to be able to check in at 3:30pm. Cleaniness not upto a 5 star hotel standard. Hair still on floor and stain around bathroom. Breakfast buffet is good and fresh.
Response from Property: Dear Rocker, Thank you for sharing your experience with Hard Rock Hotel Shenzhen. We are very sorry for not being able to provide you with a comfortable stay experience at our hotel, which is contrary to the service standards we always uphold. We are deeply sorry for the trouble caused to you. We will also be more detailed in the next work, and hope you can see our changes next time you come back. If you have any needs during your stay, you can ask our staff or the duty manager, and the entire hotel staff will be happy to help you. Looking forward to seeing you again！--- Love All Serve All
Guest User
Superior Twin Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 1, 2025
We stayed in 1705 and it was great. Good views and great service. Doris was particularly helpful.
Response from Property: Dear Rocker, Thank you for sharing your experience with Hard Rock Hotel Shenzhen. It is our honor to provide you a memorable and satisfied experience. We will definitely keep up the good work to make sure our distinguished guests like you will have a pleasant experience when staying at our hotel. Sincerely look forward to your next visit soon. Best Regards！--- Love All Serve All
MariaWH
Rock Royalty Gold Room(Large Round Bathtub)
Stayed in Nov 2024
Family
10 review
5.0/5
Outstanding
Posted on Jan 1, 2025
A wee night away with the kids … lovely concierge and receptionist, especially Doris. Thank you .
Response from Property: Dear Rocker, Thank you for sharing your experience with Hard Rock Hotel Shenzhen. It is our honor to provide you a memorable and satisfied experience. We will definitely keep up the good work to make sure our distinguished guests like you will have a pleasant experience when staying at our hotel. Sincerely look forward to your next visit soon. Best Regards！--- Love All Serve All
LuiEmily
Deluxe Queen Room(Large Round Bathtub)
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 24, 2024
They have good service, the front desk members (Noah, Tiny,and Evelyn) are nice. Nicole (not front desk, a service member passby) spoke fluent Cantonese and helped us with communication.
Response from Property: Dear Rocker, Thank you for sharing your experience with Hard Rock Hotel Shenzhen. It is our honor to provide you a memorable and satisfied experience. We will definitely keep up the good work to make sure our distinguished guests like you will have a pleasant experience when staying at our hotel. Sincerely look forward to your next visit soon. Best Regards！--- Love All Serve All
Guest User
Deluxe Queen Room(Large Round Bathtub)
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 28, 2024
Sincere customer service, the rooms are clean. The staff called Diana is very polite and kind.
Response from Property: Dear Rocker, Thank you for sharing your experience with Hard Rock Hotel Shenzhen. It is our honor to provide you a memorable and satisfied experience. We will definitely keep up the good work to make sure our distinguished guests like you will have a pleasant experience when staying at our hotel. Sincerely look forward to your next visit soon. Best Regards！--- Love All Serve All
Guest User
Deluxe Queen Room(Large Round Bathtub)
Stayed in Nov 2024
Couples
6 review
5.0/5
Outstanding
Posted on Dec 14, 2024
A wonderful stay here, with a shopping mall nearby which is very convenient. Staff here is so nice and helpful, especially the front desk staff Aaron. Surely will come back again
Response from Property: Dear Rocker, Thank you for sharing your experience with Hard Rock Hotel Shenzhen. It is our honor to provide you a memorable and satisfied experience. We will definitely keep up the good work to make sure our distinguished guests like you will have a pleasant experience when staying at our hotel. Sincerely look forward to your next visit soon. Best Regards！--- Love All Serve All
GGKK
Superior Twin Room
Stayed in Nov 2024
Family
2 review
4.2/5
Very Good
Posted on Dec 7, 2024
Family trip with my five y o boy. Got a package from trip with buffet dinner, breakfast, baking class, access to kids club, collection tour. Nice spacious room. Helpful staff.
Response from Property: Dear Rocker, Thank you for sharing your experience with Hard Rock Hotel Shenzhen. It is our honor to provide you a memorable and satisfied experience. We will definitely keep up the good work to make sure our distinguished guests like you will have a pleasant experience when staying at our hotel. Sincerely look forward to your next visit soon. Best Regards！--- Love All Serve All
Guest User
Superior Twin Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 31, 2024
It is a very beautiful hotel. Nice staff like Diana and Evelyn.
Response from Property: Dear Rocker, Thank you for sharing your experience with Hard Rock Hotel Shenzhen. It is our honor to provide you a memorable and satisfied experience. We will definitely keep up the good work to make sure our distinguished guests like you will have a pleasant experience when staying at our hotel. Sincerely look forward to your next visit soon. Best Regards！--- Love All Serve All
Chun sing
Rock Royalty Gold Room(Large Round Bathtub)
Stayed in Oct 2024
Family
1 review
4.5/5
Great
Posted on Nov 3, 2024
It is a cool design hotel , service is good and room Is huge  Mark is the manger with very good service
Response from Property: Dear Rocker, Thank you for sharing your experience with Hard Rock Hotel Shenzhen. It is our honor to provide you a memorable and satisfied experience. We will definitely keep up the good work to make sure our distinguished guests like you will have a pleasant experience when staying at our hotel. Sincerely look forward to your next visit soon. Best Regards！--- Love All Serve All
William Cho
Deluxe Queen Room(Large Round Bathtub)
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 27, 2024
One of the best hotel experience in Shenzhen. Very well decorated property with good attention to detail. I really liked the fancy speaker with soundproof room, so you can really rock n roll in your room. You can also get a free rental of electric guitar with headphone. Special shoutout to Cathy and other staff who were very accommodating to our needs.
Response from Property: Dear Rocker, Thank you for sharing your experience with Hard Rock Hotel Shenzhen. It is our honor to provide you a memorable and satisfied experience. We will definitely keep up the good work to make sure our distinguished guests like you will have a pleasant experience when staying at our hotel. Sincerely look forward to your next visit soon. Best Regards！--- Love All Serve All
Guest User
Deluxe Queen Room(Large Round Bathtub)
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 27, 2024
It's very good. Friendly staff and Jessica upgraded us to a suite! Superb view~ Going to come back again
Response from Property: Dear Rocker, Thank you for sharing your experience with Hard Rock Hotel Shenzhen. It is our honor to provide you a memorable and satisfied experience. We will definitely keep up the good work to make sure our distinguished guests like you will have a pleasant experience when staying at our hotel. Sincerely look forward to your next visit soon. Best Regards！--- Love All Serve All
terrylamv
Deluxe Queen Room(Large Round Bathtub)
Stayed in Nov 2024
Family
10 review
5.0/5
Outstanding
Posted on Dec 26, 2024
Good breakfast and convenient location. Diana is helpful.
Response from Property: Dear Rocker, Thank you for sharing your experience with Hard Rock Hotel Shenzhen. It is our honor to provide you a memorable and satisfied experience. We will definitely keep up the good work to make sure our distinguished guests like you will have a pleasant experience when staying at our hotel. Sincerely look forward to your next visit soon. Best Regards！--- Love All Serve All
Guest User
Deluxe Queen Room(Large Round Bathtub)
Stayed in Oct 2024
Couples
2 review
5.0/5
Outstanding
Posted on Nov 19, 2024
Excellent stay good staff with Jessica dong , Cherie and Cece thank you so much
Response from Property: Dear Rocker, Thank you for sharing your experience with Hard Rock Hotel Shenzhen. It is our honor to provide you a memorable and satisfied experience. We will definitely keep up the good work to make sure our distinguished guests like you will have a pleasant experience when staying at our hotel. Sincerely look forward to your next visit soon. Best Regards！--- Love All Serve All
Dane
Deluxe Queen Room(Large Round Bathtub)
Stayed in Nov 2024
Family
1 review
4.7/5
Amazing
Posted on Dec 24, 2024
The environment is good but no convenient store beside
Response from Property: Dear Rocker, Thank you for sharing your experience with Hard Rock Hotel Shenzhen. It is our honor to provide you a memorable and satisfied experience. We will definitely keep up the good work to make sure our distinguished guests like you will have a pleasant experience when staying at our hotel. Sincerely look forward to your next visit soon. Best Regards！--- Love All Serve All
Jessie
Princess Family Theme Suite
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 27, 2024
Good, Mark Pan was helpful, room was great, 房裏面打籃球 
Response from Property: 尊敬的搖滾巨星：非常感謝您對深圳硬石酒店的好評與支持！酒店從流光溢彩的大堂到貼心的個性化服務，皆為您打造明星般的入住體驗，房間從43平寬敞豪華客房到270度景觀的錄音室全景套房等供您挑選。十分開心您對於我們服務方面的認可，您愉快的出行體驗，就是我們追求的終極目標。再次感謝您對我們的喜愛，期待您的下一次回家。--- Love All Serve All