Citigo reserve Huange Zhenxuan Hotel Baoan center QianhaiShenzhen Reviews

Response from Property: 非常高興聽到您對我們酒店的住宿體驗感到非常滿意，並且對我們的地理位置和健身房設施給予了高度評價！得知您在我們的健身房中享受了愉快的鍛鍊時光，並且感受到了年輕、有活力的氛圍，我們感到非常自豪。我們一直致力於為賓客提供多樣化的休閑設施，以滿足不同賓客的需求和喜好。健身房的設計靈感確實來源於流行的健身理念和元素，希望能夠為賓客帶來更加時尚、有趣的鍛鍊體驗。您的滿意不僅是對我們酒店服務的認可，更是對我們不斷追求創新和提升服務品質的鼓勵。我們會繼續努力，為賓客提供更加優質、舒適、便捷的住宿體驗。再次感謝您的寶貴意見和高度評價，期待在未來的日子裏，您能再次光臨我們的酒店，讓我們有機會再次為您服務。祝您生活愉快，身體健康！

Response from Property: Thank you very much for your wonderful review and high praise!It's fantastic to hear that you consider our hotel as the best business hotel in terms of quality service and value for money. We strive to provide exceptional service and ensure that our guests receive the best possible value for their stay.The proximity to a luxury mall and the convenience of being just a few steps away from Line 1 and Line 5 subway stations undoubtedly adds to the appeal of our hotel. We're thrilled that you had an amazing stay in Shenzhen with us.Thank you once again for choosing our hotel and for your valuable feedback. We look forward to welcoming you back in the future and continuing to provide you with an outstanding experience. Wish you all the best and have a great day!

Response from Property: Dear Guest,Thank you very much for taking the time to share your experience at our hotel. We are thrilled to hear that you were impressed with the warm and efficient check-in service provided by Miss Xie at the front desk. Her ability to anticipate and address guest needs is a testament to her professionalism and dedication to providing an exceptional guest experience. We are proud to have her as part of our team and appreciate your recognition of her efforts.We are also pleased to hear that our front desk staff, Xiao Ming, was able to assist you during your overnight stay. His attention to detail and willingness to help is a reflection of our commitment to providing exceptional customer service.Regarding your feedback on the breakfast experience, we are sorry to hear that the food temperature did not meet your expectations. We understand that hot and fresh food is essential for a satisfying breakfast experience. Please note that we will immediately address this issue with our culinary team to ensure that all food items are served at the appropriate temperature. Additionally, we will investigate the possibility of installing heat burners underneath the buffet food table to maintain the temperature of the food.Thank you for your valuable feedback. We take all guest comments seriously and use them as opportunities to improve our services. We hope to welcome you back to our hotel in the future and provide you with an even better experience.

Response from Property: Please refer to relevant websites for more information, and feel free to ask me any other questions.

Response from Property: I'm delighted to hear that you had a great stay with us! It's great to know that you found our location convenient, especially being right next to two shopping malls. This must have made exploring and shopping during your stay even more enjoyable.We're also pleased to hear that you found our staff to be very friendly. We strive to create a welcoming and hospitable environment for all our guests, and it's wonderful to know that our efforts were recognized.Lastly, a free room upgrade is always a nice surprise, and I'm glad it added to your overall satisfaction. Thank you for your positive feedback, and we hope to welcome you back soon!

Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the unpleasant experience you had during your stay.We understand that the cigarette smell and the urine odor in your room were unacceptable, and we deeply regret that this affected your stay. We will immediately address these issues with our housekeeping and maintenance teams to ensure that such incidents do not occur again.Regarding the staff's behavior, we apologize for any rudeness or inexperience you may have encountered. We take pride in providing excellent customer service, and we will reinforce our training programs to ensure that all staff members treat guests with respect and professionalism.We understand that you felt that our hotel did not meet your expectations, and we respect your decision to stay elsewhere in the future. However, we would like to assure you that we are constantly striving to improve our services and facilities to provide a better experience for our guests.Once again, we apologize for any inconvenience you may have experienced during your stay. We hope that you will give us another chance to provide you with a better experience in the future.Thank you for your understanding and patience.Sincerely,[Hotel Management]

Response from Property: 親，謝謝您對CitiGO RESERVE的點贊與支持，感謝您很用心的評價，在咱們CitiGO RESERVE，我們信奉客人是鄰里，希望您未來的旅程，都由我們CitiGO RESERVE陪您度過。您應該感受到藝術氣息，關懷，體貼，照顧，温暖，是我們每位人送給親最真誠的禮物，期待與您的再次邂逅！

Response from Property: Dear Guest,Thank you so much for your wonderful review of The Citigo Reserve Hotel! We are thrilled to hear that our location in a vibrant area filled with shopping and dining options was highly convenient for your stay. It's always our goal to provide a central and accessible spot for travelers like you.We are especially pleased to know that our front desk staff made a lasting impression on you with their exceptional friendliness and attentiveness. Their warm smiles and readiness to assist are indeed part of the welcoming atmosphere we strive to create here at the hotel. Your appreciation for their efforts means a lot to us.Your room's spaciousness and impeccable cleanliness are also points of pride for us. We understand the importance of a comfortable and clean space for relaxation during your travels, and we're glad we were able to meet your expectations.Given your satisfaction with our excellent service and prime location, we are truly honored and look forward to welcoming you back to The Citigo Reserve Hotel in the future. Your loyalty and continued support are invaluable to us.Thank you once again for choosing us and for sharing your positive experience. We hope to see you again soon!Warm regards,

Response from Property: We are very happy to hear that you have stayed with us three times and spoke highly of our location and amenities near a large shopping mall! We have always been committed to providing guests with excellent locations and convenient surrounding facilities so that you can enjoy yourself during your travels. We are honored to hear that you will book with us again. We will continue to work hard to improve the hotel's service quality and comfort to ensure that you can feel the warmth and comfort of home every time you stay. We look forward to your visit again and wish you a pleasant stay in our hotel!

Response from Property: Your review is very detailed and fair. Thank you for sharing your accommodation experience.I'm glad to hear that you are satisfied with the comfort of the bed, the size of the room, and the location of the hotel. At the same time, we also appreciate the active assistance of the staff, who tirelessly replaced your room and provided air purifiers to improve the air quality during your stay.We deeply apologize for the issue you mentioned about the smell of smoke in the room. Although we strive to provide a smoke-free environment for every guest, sometimes it is still difficult to completely avoid this situation. We greatly appreciate your understanding and cooperation, as well as your recognition of our handling approach.We understand that the issue of nighttime noise has caused inconvenience to you and your companions. Although our room has good sound insulation, sometimes it is still difficult to completely isolate noise from other rooms. We apologize for this and will continue to work hard to improve our soundproofing facilities to provide a more peaceful accommodation environment.Overall, despite encountering some minor incidents during your stay, you still expressed your willingness to choose our hotel again, which makes us feel very honored and grateful. We will continue to strive to improve the quality of our services and provide you with a more comfortable and enjoyable accommodation experience.Thank you again for your valuable feedback and suggestions. We look forward to your visit to our hotel again in the future. Wishing you a happy life!

Response from Property: Dear Guest,I am truly humbled and grateful for your kind words and appreciation. It's our utmost pleasure to know that you enjoyed your stay at our hotel and found the room clean, trendy, and comfortable.Our team strives to deliver exceptional service and a memorable experience for every guest. It's heartwarming to hear that our staff was helpful and responsive to your queries. We pride ourselves on our employees' dedication and commitment to ensuring your satisfaction.Furthermore, I'm delighted to hear that you appreciate our hotel's proximity to shopping malls. We understand the importance of convenient location and strive to make your stay as seamless as possible.Your feedback is invaluable to us, and we take it seriously to improve our services continuously. We are committed to exceeding your expectations and providing an even better experience next time.Thank you again for choosing our hotel and for your kind words. We look forward to welcoming you back soon and serving you again.

Response from Property: Dear, thank you for your likes and support for CitiGO RESERVE. Thank you for your thoughtful evaluation. At CitiGO RESERVE, we believe that guests are neighbors. We hope that CitiGO RESERVE will accompany you on your future journeys. You should feel the artistic atmosphere, care, thoughtfulness, care and warmth. These are the most sincere gifts from each of us. We look forward to meeting you again!

Response from Property: I'm sorry to hear about your experience at the hotel. It sounds like there were a few issues that made your stay less enjoyable than it should have been.Firstly, it's unacceptable that the room you booked was not available when you arrived. This is a significant inconvenience and it's important that the hotel takes responsibility for this mistake and ensures that it doesn't happen again. Waiting for an hour to have your room assigned is also not acceptable and the hotel should have had a better system in place to manage this situation.Regarding the breakfast, it's important that hotels provide high-quality food options for their guests. If the breakfast was not to your satisfaction, you should have been offered an alternative or a refund.The leaking roof is also a concern and could potentially cause damage to your belongings or create an unsafe environment. The hotel should have addressed this issue promptly and taken steps to prevent it from happening again.On the positive side, it's good to hear that the room service was generally good and that there was a laundry service available with help from the manager. These are important aspects of a hotel stay and can make a significant difference in the overall experience.