To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(1793)
Positive reviews(1748)
Reviews with photos/video(585)
Friendly front desk staff(183)
Delicious breakfast(123)
Perfect for business trips(59)
Convenient for shopping(46)
Stayed multiple times(33)
Close to airport(19)
Delicious buffet(11)
Awesome gym(9)
Negative reviews(45)
Guest User
1 King Bed Room
Stayed in Dec 2024
Solo travelers
1 review
4.2/5
Very Good
Posted on Dec 13, 2024
service good.
But if can have currency exchange service is much better since we expected Hilton is International brand for foreigner
Response from Property: Dear guest,Thank you for your praise. To provide high quality service for every guest is our service standard and commitment. We will try to do better. We sincerely invite you to come again~
Guest User
1 King Bed Room
Stayed in Nov 2024
Business travelers
3 review
3.5/5
Posted on Nov 10, 2024
Everything good. but no security of money. I lost 3000RMB , but hotel authorities not taken any action. Booked the room as per trip.com is with bathtub , but not allotted.
Response from Property: Dear guest, we are very sorry that such a situation happened when you stayed in our hotel. Hilton Group always ensures the personal and property safety of guests. If you have financial losses, we will cooperate with relevant government departments to investigate and clarify the facts.
Marini
1 King Bed Room
Stayed in Nov 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Nov 28, 2024
Nice hotel, room is spacious, clean, complete amenities. Easy check in
Response from Property: Dear guest, thank you for your stay and comments. Do not forget the original heart, always, warm hospitality, intimate service, we are honored that our efforts have touched you. We attach great importance to each guest's stay experience, and we are honored to bring you a wonderful stay experience. We sincerely look forward to your visit again, and wish you a happy life!
Guest User
Twin Beds Room
Stayed in Oct 2024
Business travelers
16 review
5.0/5
Outstanding
Posted on Nov 26, 2024
Good stay, great location with accessible surrounding conveniences.
Response from Property: Dear guests, thank you for taking time out of your busy schedule to review our hotel. Your satisfaction with the hotel service is the driving force for the work of the hotel staff. Making every guest feel at home is the ultimate goal of our service. Looking forward to your next stay!
Hon Wai
Twin Beds Room
Stayed in Sep 2024
Business travelers
73 review
4.0/5
Very Good
Posted on Sep 19, 2024
Very good hardware, clean, warm service, good breakfast. Will come back again
Response from Property: Dear guests, thank you for staying at Hilton Garden Inn Shenzhen Baoan and taking the time to share your stay with us. Deepflower will continue to improve the hotel's facilities and services. The satisfaction and pleasure of our guests is our goal. Thank you again for your recognition, pushing us to make continuous progress, and we look forward to welcoming you to our hotel again in the near future. Wish you a happy life!
Chia
Twin Beds Room
Stayed in Jan 2024
Family
18 review
4.5/5
Great
Posted on Jan 7, 2024
A very reasonable hotel in terms of price, location and services where all the necessary facilities are available for the guests to stay. Will consider to make the reservation in future.
Response from Property: Thank you for your praise and support, we always adhere to the customer first service concept, committed to creating high quality, high standard of service, while we will continue to maintain and improve, your affirmation is the direction of our efforts. Sincerely looking forward to your next visit!
Billy Chuah
King Accessible Bed Room
Stayed in Jun 2024
Business travelers
11 review
3.7/5
Posted on Jun 21, 2024
Outstanding location with Walmart downstairs. Room a bit run down and I guess is the time for the hotel call for refurbish.
Response from Property: Thank you for taking the time to review your recent stay at Hilton Garden Inn Shenzhen Bao 'an. Because the hotel has been open for a long time, some facilities are inevitably outdated. The hotel maintains its rooms and other facilities regularly and strives to provide our guests with a relaxed,comfortable, bright and open environment, improving every detail to provide you with a higher quality stay experience in order to ensure our standards. Thank you for your feedback, we will continue to work hard to bring you a better service experience, hope to meet you again soon, wish you a smooth journey and a happy life.
Tony C 1988
1 King Bed Room
Stayed in Jun 2024
Solo travelers
31 review
5.0/5
Outstanding
Posted on Jun 13, 2024
Very nice, clean, and conveniently located just a short ride from the airport. Would definitely stay here again.
Response from Property: Dear guest, thank you for your stay and comments. Do not forget the original heart, always, warm hospitality, intimate service, we are honored that our efforts have touched you. We attach great importance to each guest's stay experience, and we are honored to bring you a wonderful stay experience. We sincerely look forward to your visit again, and wish you a happy life!
Sinha
Twin Beds Room
Stayed in Sep 2024
Business travelers
13 review
5.0/5
Outstanding
Posted on Sep 21, 2024
Very convenient for Baoan fist. Good rooms & breakfast
Response from Property: Dear guests, thank you for staying at Hilton Garden Inn Shenzhen Baoan and taking the time to share your stay with us. Deepflower will continue to improve the hotel's facilities and services. The satisfaction and pleasure of our guests is our goal. Thank you again for your recognition, pushing us to make continuous progress, and we look forward to welcoming you to our hotel again in the near future. Wish you a happy life!
Guest User
Twin Beds Room
Stayed in Nov 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 9, 2023
The hotel was nice and quiet, people were very welcoming, pleasant experience.
Response from Property: Thank you for your praise and support, we always adhere to the customer first service concept, committed to creating high quality, high standard of service, while we will continue to maintain and improve, your affirmation is the direction of our efforts. Sincerely looking forward to your next visit!
K...
King Accessible Bed Room
Stayed in Oct 2023
Business travelers
71 review
3.5/5
Posted on Oct 30, 2023
I asked for room for no smoking, but instead I got room that all smells cigarettes.
Response from Property: Dear guest, thank you for taking the time to submit your feedback to the platform. I am very sorry to hear that your stay was not very pleasant. As for the room problem mentioned in your comment, we have reported it to the reception department of the hotel, and we will strengthen training to ensure that such problems will not occur again in your next stay. We are deeply sorry for the inconvenience caused to you.
Winnie
King Accessible Bed Room
Stayed in Mar 2024
Business travelers
1 review
3.7/5
Posted on Mar 11, 2024
Hotel consider a bit run down for the price paid, but location is excellent.
Response from Property: Thank you very much for choosing Hilton Garden Hotel Shenzhen Baoan, every time you receive a positive review, your heart will be very warm, very moved, thank you all the way to support us, all the way with your company to make us more motivated, we will continue to work hard to provide you with better service!
Oliv_fabio
King Accessible Bed Room
Stayed in Oct 2023
Business travelers
21 review
5.0/5
Outstanding
Posted on Nov 8, 2023
Excellent hotel
Response from Property: 親愛的客人,感謝您的下榻與點評。不忘初心,方得始終,熱情好客,貼心服務,很榮幸我們的努力有感動到您。我們非常重視每一位客人的入住感受,很榮幸此次為您帶來美好的入住體驗,衷心期待您再次光臨,祝您生活愉快!
14134
King Accessible Bed Room
Stayed in Nov 2024
Solo travelers
11 review
5.0/5
Outstanding
Posted on Nov 30, 2024
Good service and is clean
Response from Property: A gentle smile, a satisfied comment, like the summer breeze, gives us hope and motivation, carrying our tireless patience and expectations for you, thank you for supporting us all the way, all the way with your company makes us more motivated, we will continue to work hard to provide you with better service!
BKNG
1 King Bed Room
Stayed in Aug 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Aug 21, 2024
Good and nice hotel. Value for money
Response from Property: 親愛的客人您好,感謝您入住深圳寶安華盛希爾頓花園酒店。能得到您的肯定讓我們倍感開心,我們酒店致力於為所有的客人提供舒適愉悦、暢快隨心的入住體驗,讓所有客人都能享受到希爾頓花園酒店獨特的花園禮遇。期待您的再次光臨,祝您生活愉快!