Rabbit apartment(Shenzhen Sungang store)

Rabbit apartment(Shenzhen Sungang store) Reviews

Rabbit apartment(Shenzhen Sungang store)

Building C, Shenye Taifu Plaza, intersection of Meiyuan Road and Liyuan Road, Luohu District, Shenzhen, Guangdong, ChinaView Hotel Details
Rabbit apartment(Shenzhen Sungang store)
Rabbit apartment(Shenzhen Sungang store)Rabbit apartment(Shenzhen Sungang store)Rabbit apartment(Shenzhen Sungang store)
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Rabbit apartment(Shenzhen Sungang store) Guest Reviews

4.1/5
224 review
Verified reviews
Location4.1
Amenities4.0
Service4.2
Cleanliness4.0
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All reviews(224)
Positive reviews(210)
Reviews with photos/video(64)
Easy to get around(26)
Convenient location(20)
Close to metro(12)
Classy environment(8)
Many amenities(8)
Many dining options(7)
Well designed(6)
Well decorated(2)
Negative reviews(14)
Guest User
Exclusive Twin Suite (Private Kitchen + Fridge + Washing Machine + Balcony)
Stayed in Oct 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Nov 3, 2024
The room was clean and well stocked. They had great customer service that was quick and very helpful. The room is in a great area of town with a lot of restaurants close by. I will definitely stay here again on my next trip to Shenzhen.
Guest User
Fashionable Double Bed Room (Cooking Allowed + Fridge + Washing Machine + Balcony + Projector)
Stayed in Jul 2024
Couples
8 review
3.2/5
Posted on Jul 24, 2024
The transportation is very convenient and the location is easy to find. The check-in guide given by the little housekeeper is very accurate. The kitchen facilities are fully equipped and there is a disinfection cabinet for cooking. It is very considerate and very close to travel. It is good. I will come again next time.
Original TextTranslated by Google
Response from Property: biubiu~~ sends you a grateful heart, thank you for your support, and look forward to your next visit!
Guest User
Fashionable Double Bed Room (Cooking Allowed + Fridge + Washing Machine + Balcony + Projector)
Stayed in Jun 2024
Other
2 review
5.0/5
Outstanding
Posted on Jun 12, 2024
The room is consistent with the picture. The customer service lady has a very good attitude and service. I like the decoration style very much. The facilities are beautifully arranged and clean. It is safe to check in. The surrounding transportation is convenient. The bus and subway are very close. Parking downstairs is also very convenient.
Original TextTranslated by Google
Response from Property: biubiu~~ sends you a grateful heart, thank you for your support, and look forward to your next visit!
Guest User
Exclusive Twin Suite (Private Kitchen + Fridge + Washing Machine + Balcony)
Stayed in Jan 2024
Other
4 review
1.0/5
Posted on Jan 30, 2024
The hotel has air conditioning but no heating. It happened that the temperature in Shenzhen dropped during those days. I was really frozen to death at night. The cleaning staff threw my razor away again, but I didn't pursue it. Later, I accidentally left my things in the hotel, but the hotel customer service didn't care. People like us who come from other provinces will be very disappointed with this trip.
Original TextTranslated by Google
Response from Property: Dear customer, first of all, I am very sorry to hear about your unpleasant experience in our hotel. Your feedback is very important to us, and we will do our best to improve our service quality. Regarding the air conditioning problem you mentioned, we are deeply sorry. Although our air conditioning system can cool, the air conditioning in the room can heat. We will immediately check and improve our heating system to ensure that all guests can enjoy a comfortable environment. We sincerely apologize for the cleaning staff accidentally throwing your razor. This is obviously our negligence, and we will strengthen the training of our employees to ensure that this does not happen again. At the same time, we are willing to compensate for your loss and ask you to provide more information so that we can better serve you. Regarding the things you left in the hotel, we regret that we did not respond to your request in time. Our customer service should always be based on the needs of our guests as the top priority, and we will strengthen the training of our customer service staff to ensure that they can handle such problems in a timely and effective manner. If you wish, we can arrange for someone to return your leftover items to you, or do other processing according to your requirements. Finally, we understand that you came here from other places and hope to have a pleasant travel experience. But our insufficient service has led to your dissatisfaction, and we are deeply sorry. We will learn from your feedback and work hard to improve our services in order to provide a better experience for all our guests. We apologize again for your experience and thank you for your feedback. We hope to have the opportunity to serve you again in the future.
Guest User
Simple Elegance Double Bed Room (Cooking Allowed + Projector + Washing Machine + Fridge)
Stayed in Jul 2024
Travel with friends
4 review
1.0/5
Posted on Jul 8, 2024
The smell in the room is very strong and foul. I have to leave immediately at dawn. I can't live here!
Original TextTranslated by Google
Response from Property: Dear guest: First Choice would like to thank you for informing us of the problems you encountered during your stay. We regret that we did not meet your expectations. Please allow us to express our sincere apologies to you. We hope to provide you with better service in the near future.
Guest User
Exclusive Twin Suite (Private Kitchen + Fridge + Washing Machine + Balcony)
Stayed in Oct 2023
Travel with friends
4 review
5.0/5
Outstanding
Posted on Oct 10, 2023
It is very close to the subway station. The room is clean and hygienic, with an artistic design. All the necessary electrical appliances and supplies are available. It is also very convenient to go to nearby shopping malls for eating and shopping. The butler service is attentive.
Original TextTranslated by Google
Response from Property: It is so important to have someone who always encourages you and affirms you. The seemingly useless or even exaggerated praise can save your life every time you fall. Baby, Bunny is looking forward to meeting you again🍓🍓🍓
Ka kui
Fashionable Double Bed Room (Cooking Allowed + Fridge + Washing Machine + Balcony + Projector)
Stayed in Mar 2024
Solo travelers
1 review
3.2/5
Posted on Mar 30, 2024
There is no front desk, but the customer service via WeChat is very good and handled quickly. The environment is quite quiet and the sound insulation equipment is good.
Original TextTranslated by Google
Response from Property: Seeing your satisfied smile is like picking up a pearl from a shell in the vast ocean. We cherish and value it. Thank you for choosing us. I wish you happiness every day☆(≧∀≦*)ﾉ
Guest User
Fashionable Double Bed Room (Cooking Allowed + Fridge + Washing Machine + Balcony + Projector)
Stayed in Mar 2024
Solo travelers
6 review
1.7/5
Posted on Mar 29, 2024
A hotel for 300 yuan is not expensive, but the pillow is as bad as a doghouse, very hard and high, I can't sleep at all. I don't know if it's the hotel ** or what. It's the first room in the corner. I was so nervous when I went to bed that I couldn't sleep. I finally fell asleep and woke up with a sweat. I was scared to death. The hotel urged me to check out at 12 o'clock. I have never stayed in such a bad hotel. They didn't even give me two bottles of water for 2 yuan a bottle. There was no comb either. It's really unlucky to stay here. I will never come to ** again! ! ! !
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry to hear your evaluation of our homestay. We value your feedback and will take your criticism and suggestions seriously. As a homestay, we attach great importance to providing a comfortable, safe and convenient accommodation environment. The decoration and facilities of the room are designed to create a warm and comfortable atmosphere, but it is obvious that we did not meet your expectations. If you encounter any dissatisfaction during the check-in process, you can contact our housekeeper, who is on duty 24 hours a day and will rush over to deal with it for you immediately. You mentioned that the check-in time of the hotel is before 12 noon the next day. This is to ensure that we have enough time to carry out cleaning and maintenance work so that the next guest can check in in time. However, if you have special needs or need longer time, please contact us in advance and we can consider providing you with the service of extending your stay.
Anonymous User
Exclusive Twin Suite (Private Kitchen + Fridge + Washing Machine + Balcony)
Stayed in Feb 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Feb 20, 2024
The environment is very good and the service is quite good. There are some weird things in the cabinets, I won't tell you what they are. I think it's worth staying in a four-person room for two or three hundred yuan a night.
Original TextTranslated by Google
Response from Property: Thank you for your letter. We will continue to work hard to provide you with a unique service and let you feel our dedication and warmth.
Lok Yi
Exclusive Twin Suite (Private Kitchen + Fridge + Washing Machine + Balcony)
Stayed in Jul 2023
Family
15 review
3.0/5
Posted on Jul 29, 2023
The location is not easy to find. Before checking in, you must add WeChat and contact customer service. Without a mainland phone card number, it took us almost an hour to get into the room. Use the code to enter the room. The window faces the construction site and the view is not good! The projector is equipped with Qiyi, and the children are very happy. The actual situation is not as attractive as the photos, and it is smaller than imagined. It takes about 7 minutes to walk to Wanxiang Food Restaurant and about 6 minutes to Xungang Stationery and Toy City.
Original TextTranslated by Google
Response from Property: Dear guest, we are sorry that you were not satisfied with your stay this time. We accept your criticism and send you our sincere apologies. We will pay more attention in the future. We sincerely look forward to seeing our changes when you visit us next time. Flowers bloom and fall, clouds roll and unroll, and we will wait for you until our twilight years.
Viola YIM
Exclusive Twin Suite (Private Kitchen + Fridge + Washing Machine + Balcony)
Stayed in Jul 2023
Family
7 review
3.7/5
Posted on Jul 31, 2023
There is no peculiar smell in the room, the bed is clean, the hot water in the shower is okay, and the air conditioning is good. However, the actual room is much worse than the picture shows, the walls are dirty, and the wifi device is placed above the pillow, so there is a risk of falling at any time, 🪑 It is recommended to add two seats, as only two people in a family of three can sit. Fortunately, we only slept for two nights. We didn't stay in the room for a long time during the day and played outside all the time. The entire check-in process is through WeChat, and personal information is sent through WeChat, which poses a privacy risk; there is no front desk, but the housekeeper on WeChat answers all questions and is very fast. All in all, I feel that the price/performance ratio is average, and everything is more convenient. It is very close to Sungang Metro Station, Vientiane Food Restaurant and Baoneng Global Mall, so it is convenient for eating, drinking and having fun. This room type is recommended for a family of three or four. The bed is quite large.
Original TextTranslated by Google
Response from Property: Dear guest, I apologize for your bad stay. If you have any questions or dissatisfaction during your stay, you can communicate with our housekeeper. We will do our best to serve you. It is a pity that we failed to meet your expectations. Please allow me to express my sincerest apologies. We hope to have the opportunity to provide you with better service in the near future. I wish you a smooth work and a happy life.
Guest User
Elegant Double Bed Room (Cooking Allowed + Fridge + Washing Machine + Balcony + Projector)
Stayed in Jan 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jan 8, 2024
It's very convenient to be near the subway station. Doudou Butler is also very nice. The room has a password lock and it's very convenient to not bring a door card. I will choose it again next time.
Original TextTranslated by Google
Response from Property: We are grateful for your favor. Your praise is our best motivation. We will work harder to provide you with a more perfect homestay experience.
Guest User
Fashionable Double Bed Room (Cooking Allowed + Fridge + Washing Machine + Balcony + Projector)
Stayed in Jun 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 18, 2023
The location is easy to find, the projection is clear, and the butler's service attitude is also good.
Original TextTranslated by Google
Response from Property: The wind blows for you, the mountains and seas of flowers bloom for you. Where you are, the weather is sunny and everything is lovely (❁´◡`❁)~
Anonymous User
Fashionable Double Bed Room (Cooking Allowed + Fridge + Washing Machine + Balcony + Projector)
Stayed in Jun 2023
Travel with friends
5 review
5.0/5
Outstanding
Posted on Jun 12, 2023
The room is quite cozy and convenient to the subway station. The milk housekeeper is very considerate and responds promptly. Shopping and eating nearby are very convenient. The price-performance ratio is quite high. It is a pleasant experience.
Original TextTranslated by Google
Response from Property: It's all just a bubble. Your approval is the real feeling, and it's the meaning of the baby's existence (≧∀≦)♪
Anonymous User
Fashionable Double Bed Room (Cooking Allowed + Fridge + Washing Machine + Balcony + Projector)
Stayed in Jun 2023
Business travelers
11 review
5.0/5
Outstanding
Posted on Jun 12, 2023
Very suitable for short-term travel rental, the location is also easy to find, very close to the subway station, close to the art exhibition on foot, the price is reasonable, equipped with toothbrush, toothpaste, shower gel and shampoo. Xixi housekeeper is very good, I will come again next time 😁😁😁
Original TextTranslated by Google
Response from Property: Your praise is the greatest affirmation to me. I don’t ask for three meals a day and four seasons, I just hope you will be as happy as you are today in the future.