Hanting Hotel (Shenzhen Luohu Port Wanxiang City Branch)

Hanting Hotel (Shenzhen Luohu Port Wanxiang City Branch) Reviews

Hanting Hotel (Shenzhen Luohu Port Wanxiang City Branch)

3rd Floor, Building C, Jiabin Garden, No.1050, Baoan South Road, Guiyuan Street, Luohu District, Shenzhen, Guangdong, ChinaView Hotel Details
Hanting Hotel (Shenzhen Luohu Port Wanxiang City Branch)
Hanting Hotel (Shenzhen Luohu Port Wanxiang City Branch)Hanting Hotel (Shenzhen Luohu Port Wanxiang City Branch)Hanting Hotel (Shenzhen Luohu Port Wanxiang City Branch)
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Hanting Hotel (Shenzhen Luohu Port Wanxiang City Branch) Guest Reviews

4.5/5
Good
466 review
Verified reviews
Location4.5
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(466)
Positive reviews(450)
Reviews with photos/video(94)
Friendly front desk staff(45)
Easy to get around(32)
Delicious breakfast(26)
Classy environment(23)
Close to metro(14)
Convenient for shopping(10)
Average sound insulation(9)
Perfect for business trips(6)
Negative reviews(16)
wu wooi lawrance
Comfort Pressure Relief Double Bed Room
Stayed in Dec 2023
Solo travelers
30 review
3.7/5
Posted on Dec 31, 2023
It's basically across the main road from wanxiang. There is a good hk style restaurant at that is good for breakfast n tea (photo), think it operates 24/7.And a few high end ones in wanxiang.... Including michelin starred ones. Rooms are OK sized. If you are not a fan of cigarette smoke, get a window room..... If not the air is quite stale in the windowless rooms..... I had to buy my own air freshener. It's about 15 mins walk to dongmen. Washing machine n dryer is free to use.
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
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Guest User
2-bed Room
Stayed in May 2024
Couples
1 review
4.5/5
Great
Posted on May 19, 2024
I love the Hanting chain, the one in Jiujiang anyway. This one in Shenzhen is a bit strange being on the 3rd floor of a housing estate, but just a short stroll across the street takes you to the swankiest shopping complex in town, with the more down-to-earth KK Mall also connected to the subway. Line 1 takes us to most of the places we wanted to go and is just a short trip from the border. Shenzhen is a city of really friendly people and the staff of Hanting are no exception. Housekeeping and reception were just great and they will help you to sign into their internet system if you do not have a China phone number. Internet in China is not exactly the fastest and can be erratic at times, but it does the job. Hanting Shenzhen is a no-frills hotel, but their beds are as comfy as ever, and it is quite charming nestled amongst the local shops, where haircuts cost only 25 RMB. There is free freshly-brewed coffee, chrysanthemum tea and dried lemons in the reception. Breakfast was included but we couldn't wake up before 10 a.m. I only have a bit of an issue with the airconditioner, which blows right down on your face in bed, so I had to sleep the other way round. The rooms are a bit small and the sink - being flat and shallow - does not dispose of dirty matter efficiently. But everything looks good and if I wanted to stay in that area again, I would not choose another hotel but Hanting.
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Response from Property: Thank you for your praise. This moment of meeting makes us know each other, and this moment of knowing each other becomes eternal. Your support is worth everything we give. We sincerely provide you with warm, comfortable, caring and meticulous services, and strive to do our best. Because of you, we have a responsibility, a responsibility to meet your expectations, and a responsibility to repay your trust. Thank you for your recognition of us. Hanting Luohu Port MixC Store wishes you a beautiful mood every day, a beautiful life, and a good life~
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Guest User
Basic Single Room
Stayed in Oct 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Nov 8, 2024
perfect good location good price
Response from Property: 感謝親的好評,這一刻的相遇讓我們相知,這一刻的相知成為永恆,您的支持值得我們付出所有,真誠為您提供温馨舒適、貼心細緻的服務,並努力做到最好,因為您,我們便懷有一種責任,一種滿足您期望責任,一種報答您信任的責任。感謝您對我們的認可,漢庭羅湖口岸萬象城店祝親愛噠每天心情美美噠,美麗人生,美好生活~
Iris SM Vheung
Comfort Twin Room
Stayed in Mar 2024
Family
10 review
5.0/5
Outstanding
Posted on Mar 31, 2024
Good location, clean
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Guest User
Basic Single Room
Stayed in Dec 2023
Family
1 review
4.0/5
Very Good
Posted on Feb 15, 2024
Good location
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的評價,我們會再接再厲不辜負您,期待再次光臨,祝旅途愉快!
Guest User
Comfort Pressure-relief Superior Double Bed Room
Stayed in Dec 2024
Family
1 review
1.5/5
Posted on Dec 9, 2024
The experience of staying at Hanting Hotel this time was extremely bad, and I must share it with you to prevent more people from falling into the trap. This Hanting Hotel has simply refreshed my understanding of the bottom line of hotels. Compared with the Hanting Hotel I stayed in before in Beijing, it is a world of difference. In hotels in Beijing, people's service is considerate and thoughtful, the rooms are impeccably clean and tidy, the space is spacious and bright, and it is particularly comfortable to live in. But what about this Hanting? The room is pitifully small, it is difficult to turn around, the ventilation system is non-existent, and the air is filled with an unpleasant smell. The toilet is even more severely affected, and the floor drain continues to emit a pungent stench, as if it is a forgotten sanitary dead corner. The odor problem in the toilet is even more serious and unbearable. The floor drain emits a strong odor, as if it has not been cleaned for many years. This stench permeates the entire bathroom area, greatly affecting the user experience. The sanitation of the entire room is worrying, and the bed does not look very fresh. Even if I change the disposable sheets and quilts by myself, there is not much improvement. The overall sanitation is also completely substandard. After checking in, I found that the room was not clean. Because it was too late and I was too tired, I asked to change rooms the next morning, but there was no obvious improvement in the new room. I had no choice but to put on the disposable sheets and quilt covers I bought, but after the child slept on the bed, he actually got a rash on his hands and it was itchy. He cried because of the itching, and it was difficult to relieve the pain after taking medicine at home. The rash on his hands was still itchy, which made us very worried and distressed, and it was enough to show that there were great hidden dangers in the cleanliness of the hotel's bedding. As a well-known chain hotel, such performance is really disappointing. Whether it is room facilities or hygiene and cleanliness, they have not met the required standards, and they have not provided customers with a comfortable and safe accommodation environment at all. I hope the hotel can pay attention to these problems and rectify them, otherwise it will be difficult for customers to choose again.
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Original TextTranslated by Google
Response from Property: Dear guest, thank you for taking the time to comment on the hotel in your busy schedule. We are very sorry for your experience! The hotel is located in the central area of ​​Luohu District, close to Luohu Port and Railway Station. Therefore, the property structure and apartment settings have tried their best to ensure the reasonable layout of the room. However, as a national economy hotel, Hanting's room settings are different from those of different cities and mid-to-high-end hotels. You reported that the bedding was not fresh, and you chose to use disposable sheets and quilts, which caused skin discomfort. For your reference, may it be due to seasonality? We attach great importance to the problems you reported and reported them to the relevant departments for follow-up as soon as possible. We also hope that you will supervise us. The hotel guarantees that every guest has a good stay experience. We have been working hard and hope that you will have a better experience next time you visit and have a happy life!
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Guest User
Comfort Pressure Relief Double Bed Room
Stayed in Nov 2024
Couples
8 review
5.0/5
Outstanding
Posted on Nov 18, 2024
The room is clean and the lighting is very bright. The front desk and cleaning lady are very friendly. The air conditioning is also very powerful and the bed is very big and comfortable. It is very convenient to order takeout and have it delivered to the door of your room by robot.
Original TextTranslated by Google
Response from Property: Thank you for your praise. This moment of meeting makes us know each other, and this moment of knowing each other becomes eternal. Your support is worth everything we give. We sincerely provide you with warm, comfortable, caring and meticulous services, and strive to do our best. Because of you, we have a responsibility, a responsibility to meet your expectations, and a responsibility to repay your trust. Thank you for your recognition of us. Hanting Luohu Port MixC Store wishes you a beautiful mood every day, a beautiful life, and a good life~
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Xiaoyaozizai
Comfort Pressure Relief Double Bed Room
Stayed in Oct 2024
Business travelers
36 review
5.0/5
Outstanding
Posted on Nov 1, 2024
Convenient transportation, close to Vientiane City, beautiful environment, good service,
Original TextTranslated by Google
Response from Property: Thank you for your praise. This moment of meeting makes us know each other, and this moment of knowing each other becomes eternal. Your support is worth everything we give. We sincerely provide you with warm, comfortable, caring and meticulous services, and strive to do our best. Because of you, we have a responsibility, a responsibility to meet your expectations, and a responsibility to repay your trust. Thank you for your recognition of us. Hanting Luohu Port MixC Store wishes you a beautiful mood every day, a beautiful life, and a good life~
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Dongyouxiguangdemao
Comfort Pressure-relief Superior Double Bed Room
Stayed in Sep 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Sep 20, 2024
The hotel is in a good location and easy to find! It is very convenient to take the subway. It is just right to come here to rest after shopping in the old street! The hotel facilities are very complete and the hygiene is also clean👍
Original TextTranslated by Google
Response from Property: Thank you for your praise. This moment of meeting makes us know each other, and this moment of knowing each other becomes eternal. Your support is worth everything we give. We sincerely provide you with warm, comfortable, caring and meticulous services, and strive to do our best. Because of you, we have a responsibility, a responsibility to meet your expectations, and a responsibility to repay your trust. Thank you for your recognition of us. Hanting Luohu Port MixC Store wishes you a beautiful mood every day, a beautiful life, and a good life~
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Guest User
Basic Single Room
Stayed in Sep 2024
Business travelers
3 review
1.7/5
Posted on Sep 12, 2024
Very bad hotel, mainly summarized in the following four points: 1. The picture on the introduction page of the King Room A is completely inconsistent with the actual hotel, see the attached picture of the review for details, the king bed is on the left, the coffee table is in the middle, and the bathroom is on the right, the space is narrow and crowded, the bed is against the wall on three sides, the wash basin is next to the toilet, and the actual area is about 8 square meters; 2. The infrastructure is defective: there is no small refrigerator; the water heater has only two temperatures, extremely hot and extremely cold, and there is no normal temperature water for bathing; the dressing mirror is facing the bed, the feng shui is bad; the air purifier is very noisy, like a kettle boiling constantly; the wash basin is a very shallow flat-bottomed square basin with a depth of about 5cm, which means that daily operations such as washing hands, brushing teeth and washing face will splash a lot of water droplets; the water pipe under the pool is exposed; the shower equipment is old and has no overhead spray. In short, I don’t know who boasted that Hanting 3.5 is higher than the full season 4.0, which is a complete fraud. 3. The service was extremely poor. There was a "Do Not Disturb" sign at the door, but the cleaners still came in to clean. I contacted the front desk and was told that "Huazhu Group stipulates that the room must be cleaned every afternoon." This was inconsistent with my previous experience staying at Huazhu's hotels. So I consulted several Huazhu's hotels nearby and received consistent feedback that "the hotel will contact the customer by phone to confirm whether the room needs cleaning service." The work flow of this hotel and the response after feedback to the front desk were completely inconsistent with the actual operation requirements. Regarding some of my personal items in the room that would definitely be touched by the cleaning operation, the front desk also categorically stated that "they would definitely not touch them." If the guest's belongings are lost, should the hotel staff also use "I definitely didn't see it/I definitely didn't touch it" and other statements to shirk responsibility to deny their mistakes in their work? In short, the hotel staff not only failed to provide adequate service, but also lied and made excuses to shirk responsibility. You must not leave valuables in the guest room when staying in this hotel. 4. The building floors are distributed as follows: Home Inn on the 2nd floor, Hanting on the 3rd floor, and Wangyu on the 4th floor. In theory, all three hotels are renovated from commercial properties and the guest room structures should be similar. Home Inn is cheaper, so where is the premium of Hanting? The 5th floor and above are residential buildings, which are said to be under renovation. There is a notice posted at the front desk saying that the opening hours are 8:30-18:00 every day, and the date is unknown. For reference only.
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Original TextTranslated by Google
Response from Property: Dear guest, we are deeply sorry for your experience during your stay at the hotel. Your valuable comments are very important to us, and we will inform the relevant departments of your comments to improve the quality of service. If you come here next time, I hope you can book this hotel again and give us a chance to apologize and look forward to seeing you again.
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Guest User
Basic Single Room
Stayed in Jun 2024
Solo travelers
6 review
3.8/5
Good
Posted on Jun 9, 2024
The room facilities are very new, and the staff are courteous. The location is convenient. The only drawback is that there are no attractions. However, the room is really comfortable and big. I will come again if I have the opportunity.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
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Guest User
Comfort Pressure Relief Double Bed Room
Stayed in Nov 2024
Couples
2 review
1.7/5
Posted on Nov 28, 2024
It was really bad. I told them in advance that I wanted a quiet room, but they gave me a last room with terrible soundproofing. When I booked, it showed that there were no windows. In the end, I found that some of the same rooms I booked had windows. A very bad living experience, unlike Hanting’s products 😅
Original TextTranslated by Google
Response from Property: Dear guest, we are deeply sorry for your experience during your stay at the hotel. Your valuable comments are very important to us, and we will inform the relevant departments of your comments to improve the quality of service. If you come here next time, I hope you can book this hotel again and give us a chance to apologize and look forward to seeing you again.
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Siu Lan
Basic Single Room
Stayed in Oct 2024
Solo travelers
5 review
4.5/5
Great
Posted on Oct 31, 2024
Check-in was fast, the location was easy to find, the room was quiet, and there was garbage left on the ground, which was a point deduction.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your evaluation of our hotel. We will continue to work hard to live up to you. We look forward to visiting you again and wish you a pleasant journey!
Guest User
Comfort Twin Room
Stayed in Oct 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 1, 2024
The location is very close to the Vientiane City, not on the road, so it is quite quiet at night. The pillows and mattress of the zero-pressure bed are very comfortable, and I slept very well these days. The staff is very good, responsive and polite.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
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Guest User
Basic Single Room
Stayed in Oct 2024
Couples
5 review
5.0/5
Outstanding
Posted on Jan 6, 2025
The location is pretty good, just opposite the Mixc in Shenzhen, close to the Luohu Port, and there are many places to eat, drink and have fun around. The shower in the room has a top spray, and it is very comfortable to take a shower. The toiletries are very complete and clean. Shampoo, shower gel, hand soap, and laundry detergent are all in sealed bottles and cannot be unscrewed, which is quite reassuring to use. The receptionist is very enthusiastic, and the luggage can also be stored in the hotel for free, so it is easy to travel! I left my mobile phone at the hotel, and the staff contacted us as soon as possible and saved it for us. It is very comfortable to choose a business hotel when traveling. The hotel has a laundry room, which can wash and dry clothes for free.
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Original TextTranslated by Google
Response from Property: Thank you for your praise. This moment of meeting makes us know each other, and this moment of knowing each other becomes eternal. Your support is worth everything we give. We sincerely provide you with warm, comfortable, caring and meticulous services, and strive to do our best. Because of you, we have a responsibility, a responsibility to meet your expectations, and a responsibility to repay your trust. Thank you for your recognition of us. Hanting Luohu Port MixC Store wishes you a beautiful mood every day, a beautiful life, and a good life~
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