Mission Hills Resort Shenzhen

Mission Hills Resort Shenzhen Reviews

Mission Hills Resort Shenzhen

No.1 Golf Avenue, Guanlan Town, Longhua New Area, Longhua District, Shenzhen, Guangdong, 518110, ChinaView Hotel Details
Mission Hills Resort Shenzhen
Mission Hills Resort ShenzhenMission Hills Resort ShenzhenMission Hills Resort Shenzhen
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Mission Hills Resort Shenzhen Guest Reviews

4.4/5
1592 review
Verified reviews
Location4.4
Amenities4.3
Service4.5
Cleanliness4.5
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All reviews(1592)
Positive reviews(1533)
Reviews with photos/video(731)
Perfect for kids(228)
Offers pick-up/drop-offs(154)
Delicious breakfast(131)
Great swimming pool(127)
Has facilities for children(46)
Negative reviews(59)
Guest User
Grande Deluxe Twin Room
Stayed in Dec 2024
Family
3 review
4.7/5
Amazing
Posted on Feb 2, 2025
This trip is wonderful and all the staff are nice, especially shuttle bus driver. The room is big and good view. This package is value for money.
Response from Property: Thank you so much for the highly commented review! Glad to learn that you are happy with our hotel, staff and packages. Especially a special appreciation for the shuttle driver, we will feedback this recognition. We'll share your review with the team to inspire everyone to continue providing exceptional service. As for large rooms and good views, we have always been committed to providing guests with a comfortable and pleasant stay experience. Your feedback is the greatest affirmation to us, and we look forward to your visit again to make the wonderful experience continue. Thank you again for your valuable comments and all the best for the future!
Guest User
Grande Deluxe King Room
Stayed in Dec 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jan 24, 2025
I recently visited the Mission Hills Golf Club in Shenzhen, and it was an amazing experience. The club boasts several world-class golf courses, each designed beautifully and catering to different skill levels. The lush greenery and stunning landscapes make for a picturesque setting, perfect for a relaxing day on the course. The facilities are top-notch, including a well-equipped pro shop and a comfortable clubhouse where you can unwind after a round. The staff was incredibly friendly and attentive, ensuring that all our needs were met throughout the day.One of the highlights was the variety of dining options available. The restaurants offered delicious local and international cuisine, making it a great place to refuel after a game. Overall, Mission Hills Golf Club is a must-visit for any golf enthusiast. I can’t wait to return and explore more of what this fantastic venue has to offer!
Response from Property: Thank you so much for your wonderful review and love of Mission Hills Golf Club! Your affirmations are a powerful motivator for our continuous improvement and service optimization. Indeed, every detail reflects our goal to create an unforgettable experience for every guest. With regard to your proposal, we have documented ongoing efforts in facility maintenance and personnel training to ensure the highest standard of service is provided. We are delighted that you have expressed your satisfaction with the restaurant choice and hope that our catering team will continue to provide you with a delicious enjoyment experience. As always, we look forward to your visit again to continue to explore more possibilities and experience the excellent service we offer again. Thank you again for your valuable comments and affirmations!
Guest User
Grande Deluxe King Room
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 13, 2024
I recently stayed at Mission Hills Resort, and it was a fantastic experience. The hotel is beautifully situated, surrounded by lush greenery and stunning views. My room was spacious and well-appointed, with a lovely balcony to enjoy the scenery. The staff were incredibly friendly and attentive, always ready to assist with a smile.
Response from Property: Thank you so much for your compliments and feedback, we are deeply honored to provide you with such a pleasant stay! Your satisfaction is our pursuit and motivation. For vacationers staying at Mission Hills Resort, our goal is to create an unforgettable trip memory, and your review is the best testament to our efforts. With regard to the well-equipped rooms and the service quality of our staff, we know that you are satisfied only because we always adhere to high standards of service quality and equipment maintenance in our daily operations. For the surroundings of the house, the location of the hotel especially provides you with such a peaceful and natural atmosphere, which is our absolute advantage. We are committed to continuing to create an atmosphere that is both professional and welcoming, ensuring that every client feels warm and comfortable in every moment of their stay at Mission Hills. I look forward to your next visit and creating more wonderful memories again. At the same time, I also look forward to the opportunity to further improve the service quality and make our service even better through your re-experience. Thank you very much for your valuable feedback, and I wish you to enjoy every moment of your future journey as you did at Mission Hills Resort.
Kunal B shah
Grande Deluxe Twin Room
Stayed in Oct 2024
Couples
3 review
5.0/5
Outstanding
Posted on Nov 28, 2024
Amazing resort lovely place to stay with family and kids, nice ambiance serve vegetarian breakfast, golf course view from room is very mesmerizing, english speaking reception staff, they also very helping in nature.
Response from Property: Thank you very much for your compliments and good comments, we are very pleased that you are satisfied with our resort, atmosphere as well as vegetarian breakfast, stunning views and English reception service. In order to maintain and continuously improve the quality, we will continue to pay attention to the optimization of room view and the enrichment of vegetarian menu. If your family visits again, we hope that our services can continue to meet your expectations. If you need any special assistance or are dissatisfied, please feel free to inform our staff. Thank you again for your choice and feedback, your satisfaction is our driving force!
Guest User
Grande Deluxe Twin Room
Stayed in Oct 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Nov 20, 2024
I recently stayed Mission Hills and had a wonderful experience. The staff were incredibly friendly and attentive, making check-in a breeze. My room was spacious, clean, and offered stunning views of the city skyline. The breakfast buffet was delicious, with a wide variety of options. The location is perfect, close to major attractions and restaurants. I highly recommend this hotel for both leisure and business travelers.
Response from Property: Dear guest, thank you for your wonderful review! We are deeply honored to add great memories to your trip. Your praise for our staff service, room facilities, breakfast buffet and convenience of nearby attractions are the greatest recognition of our work. Your affirmation is also the driving force for us to continue to improve our services. For any details that do not satisfy you completely, we cordially welcome you to propose so that we can further optimize them. Thank you again for sharing and look forward to your next visit!
Guest User
Grande Deluxe Twin Room
Stayed in Dec 2024
Family
1 review
4.5/5
Great
Posted on Feb 3, 2025
Nice service and resort for families of all ages.
Response from Property: Dear guest, we are very grateful for your affirmation and praise. We are honored to know that you are satisfied with our service and environment. Your happiness is our greatest pursuit. For your family vacation experience, we will continue to optimize it to ensure that families of all ages can find their own happiness here. If you have any feedback or suggestions, big or small, we are cordially welcome. We look forward to providing more excellent service and creating more wonderful memories during your next visit. Thank you again for your support and recognition, and I wish you countless beautiful days to move forward calmly and calmly.
Guest User
Grande Deluxe Family Suite
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 12, 2024
The service at Mission Hills Resort was excellent. Our requests were thoughtfully answered and proactively resolved. Special acknowledgement to Jepson Li, hotel manager, who understood our family needs and went out of his way to make our stay enjoyable. Overall the hotel staff was well trained and professional. As you can tell, we enjoyed our stay of 4 nights there.
Response from Property: Dear Miss Guo, thank you for sharing your wonderful experience at Mission Hills! We are very pleased that you appreciate the service of the hotel and its staff. Our team is always committed to providing sincere and warm service. In addition, we are very pleased with your comments about Jepson, the duty manager. We will continue to work hard to ensure that every guest can feel at home. We look forward to your visit again, let us provide you with a more memorable stay experience. Wish you a happy life!
Skjohnny
Grande Deluxe Twin Room
Stayed in Sep 2024
Couples
38 review
5.0/5
Outstanding
Posted on Oct 28, 2024
Hotel provided very good service and food excellent hotel
Response from Property: Dear Guest Thank you very much for taking the time to post your comments and share your experience with us. We always aim to exceed our guests' expectations and I was pleased to read your city break in Shenzhen was enjoyable. We hope to be able to welcome you back in the near future.
Guest User
Grande Deluxe Family Suite
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 26, 2025
We had a family room for the 4 of us and we had a great stay. The room was spacious and well equipped, and for a hotel that is 10+ years old it was in good conditions. We came here for golf so didn’t really get to use the hotel’s facilities
Response from Property: Thank you so much for your review, it's great to hear that you and your family enjoyed your stay with us, especially satisfied with the comfort of the room and the golf experience. We apologize for the problem with using the hotel facilities and hope to make up for this inconvenience. Please inform us of the specific facilities or services you are interested in when you visit again. We are happy to provide you with personalized experience upgrade services, such as targeted SPA discounts, food and beverage coupons, etc. We look forward to your next visit and enjoy your exclusive experience again. Your distinguished experience.
HKWongfamily
Grande Deluxe Family Suite
Stayed in Jun 2024
Family
10 review
3.7/5
Posted on Jul 26, 2024
The room is nice and practical, mine has the view facing golf course. The two pools are great (just that I hope the water can be a bit more clean). Staff is super helpful especially the room cleaning lady who gave us the extra clothes hanging tools for swimwear drying. Kids indoor playroom's air condition need improvement. Changing room & swimming towel arrangement also need improvement. We had a lot of fun for this 3 days trip and will definitely refer friends to go.
Response from Property: Dear Guest, thank you for choosing to stay at Mission Hills Resort, We appreciate the comment and suggestion that you put on our hygiene and facilities. As China's first luxury five-star hotel next to a golf course, we always continue to strive to make each guests' stay as a memorable one. We will be making improvements and upgrading our hotel facilities based on your comments and suggestions, in order to maintain the unique Mission Hills standards. We are looking forward to your next stay and providing you with an enhanced level of service.
Joel Paul
Grande Deluxe Family Suite
Stayed in Dec 2024
Family
3 review
5.0/5
Outstanding
Posted on Jan 22, 2025
Loved it here. Staff were amazing and beautiful golf courses. Had a great time. Will stay again.
Response from Property: Very happy that you are happy with our service and environment! Your feedback is extremely valuable to us. We are especially pleased that you enjoy our golf course, which is a huge inspiration to our team. Please accept our most sincere thanks. We are committed to providing exceptional service and creating enjoyable experiences, and we are glad that these have been recognized by you. We look forward to seeing you again and keeping the memories alive. Here, we pay tribute to the beautiful golf course behind you and all the staff team whose hard work and professionalism are the key to enhancing the guest experience. Thank you again for your stay and compliments, and look forward to serving you again.
Guest User
Grande Deluxe Kid's Theme Family Suite
Stayed in Nov 2024
Family
1 review
4.7/5
Amazing
Posted on Dec 30, 2024
Food quality is good and kids friendly. Wish there could be different classes (for example: sports) for young kids too.
Response from Property: Thank you very much for your positive comments and valuable suggestions! It is great to learn that you are satisfied with the food and service at my hotel, especially the friendly care of the children. Regarding your proposal for children's courses, we attach great importance to and appreciate your proposal, which will help improve the comprehensiveness and diversity of our services and create more beautiful experiences for guests of different ages. We are considering incorporating physical education classes into the children's activity plan to meet the diverse needs of family guests, and hope to provide this service to you in the near future. Thank you again for your feedback and look forward to your next visit. Let's join hands to create more wonderful memories.
Guest User
Grande Deluxe Twin Room
Stayed in Nov 2024
Family
8 review
5.0/5
Outstanding
Posted on Dec 26, 2024
Very comfortable and clean rooms. Nice views at the balcony. Good food for buffet breakfast. Staff are nice and helpful.
Response from Property: Thank you very much for your affirmation and recognition! We are encouraged and will continue to work hard to maintain and improve the quality of our services. For the comfortable and clean rooms you mentioned, please ensure that all rooms continue to implement strict cleaning standards, and regularly carry out deep cleaning on mattresses, sheets, bathrooms, etc. to provide you with the most pleasant stay experience. For the beautiful balcony scenery and gourmet feast, we will continue to pay attention to and optimize the layout and menu, so that every detail will become your beautiful memory. Finally, in view of the friendliness and helpfulness of the staff, we will further emphasize teamwork and service awareness training, so that your every need can be met in a timely manner and responded thoughtfully. Thank you again for your feedback. Please feel free to contact us if you need any assistance. We look forward to providing you with a memorable stay again!
Guest User
Grande Deluxe Twin Room
Stayed in Nov 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Dec 17, 2024
Before checking in, I asked the hotel staff for some relevant information. The staff were very patient to help me, and they also helped me when I checked in. It has been 10 years since I came to Shenzhen, which has changed a lot. The staff of the hotel was also very friendly and made my stay very happy and comfortable. I will definitely come back next time
Response from Property: Dear guest, we are very pleased that you have experienced a wonderful moment in our hotel and that your satisfaction is our unremitting pursuit. Thank you especially for your feedback. Regarding the changes and developments you mentioned, we will continue to work hard to ensure that the service quality only improves but not decreases. Please also forgive you for any inconvenience. We cordially invite you to visit again and hope to continue to provide you with an excellent experience and service. Thank you again for your choice and affirmation. Your satisfaction is the biggest driving force for us to move forward!
Traveler Peter Tang
Grande Deluxe King Room
Stayed in May 2024
Family
29 review
3.7/5
Posted on Jun 17, 2024
Location and Transportation: 8/10 The resort's location is quite convenient, with the hotel offering a shuttle bus service that connects to the nearby metro station and shopping mall, making it easily accessible. This accessibility is a major plus. Service: 8/10 The hotel staff were exceptionally friendly and helpful, able to communicate in both Cantonese and Mandarin. Their warm and cheerful demeanor was a highlight of the stay. Facilities: 5/10 Unfortunately, the facilities themselves seem a bit dated and not as well-maintained as one might expect from a resort of this caliber. This was particularly concerning when it came to the hygiene and cleanliness, which is an area that requires immediate attention, especially in the kid-friendly facilities. Kid Area: 5/10 The resort does offer a range of kid-friendly facilities, but similar concerns about hygiene and safety arise in these areas. The lack of dedicated supervision or oversight in the kid zones is a notable shortcoming. In general, the resort will weigh in at 7/10 due to the hygiene concerns for the kid areas. 地點和交通: 8/10 該度假村位置相當便利,酒店設有穿梭巴士服務,可連接附近的地鐵站和購物商場,訪客可輕易前往。這種便利性是一大優勢。 服務: 8/10 酒店員工非常熱情友好,能夠同時使用粵語和普通話溝通。他們的和煦愉快的態度是此次入住的亮點。 設施: 5/10 遺憾的是,設施本身顯得有些陳舊,並未像預期中的這樣高檔resort般維護良好。特別是在衛生和清潔方面,這是需要立即關注的問題,尤其是在面向兒童的設施中。 兒童區: 5/10 該度假村確實提供了各種面向兒童的設施,但同樣存在衛生和安全的問題。缺乏對兒童區域的專門監管和管理是一大缺憾。 總的來說,由於兒童區域的衛生問題,該度假村整體評分為7/10。
Response from Property: Dear guest, hello! Thank you for choosing to stay at Mission Hills Resort Shenzhen. Thank you for your valuable comments and suggestions. We are very sorry that this stay did not bring you a perfect stay experience. The hotel management attaches great importance to your feedback. We have reported it to the relevant departments and made rectifications immediately. Mission Hills has always been adhering to the service concept of putting the guest experience first, aiming to let every guest enjoy comfortable and considerate service. We look forward to your visit again. I wish you a happy life!