To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.8
Cleanliness4.7
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All reviews(1821)
Positive reviews(1794)
Reviews with photos/video(306)
Friendly front desk staff(259)
Easy to get around(215)
Convenient for shopping(130)
Close to metro(88)
Delicious breakfast(70)
Perfect for business trips(48)
Excellent afternoon tea(27)
Good Internet(26)
Negative reviews(25)
Anonymous User
Superior Room Twin
Stayed in Nov 2024
Travel with friends
17 review
3.0/5
Posted on Dec 31, 2024
Just a simple room with basic amenities though room was not ready upon check-in
ISMAIL NUMAN HARPUT
Superior Room King
Stayed in Sep 2024
Business travelers
22 review
5.0/5
Outstanding
Posted on Oct 15, 2024
Wonderful place, its so close to electronic market and restaurants. Clean and workers kind! Next time again I will come, breakfast is also so good
Response from Property: Dear, thank you for your feedback. We have always considered it our top priority to provide a comfortable environment and quality service for every guest, and we continue to optimize and improve our service by finding shortcomings in the smallest details. We‘re looking forward to see you again.
MUHAMMED TEKİN
Superior Room King
Stayed in Sep 2024
Business travelers
5 review
4.2/5
Very Good
Posted on Nov 9, 2024
Hi friends
That can be good choice because of that ha nearly all markets
Response from Property: Dear guest, thank you for your thoughtful comments. The hotel is located in Futian CBD, with convenient transportation, shopping and business trip. Each of our employees will let you enjoy the beauty of Shenzhen quietly through more intimate and meticulous service.
Dennis Suarez
Superior Room King
Stayed in Oct 2024
Couples
52 review
4.0/5
Very Good
Posted on Dec 1, 2024
Location is good, easy to get around malls and restaurants. Not really a 5* standards, overall cleanliness not there and Cockroach found in my room.
Response from Property: Dear valued customers. We greatly appreciate your feedback and fully understand that your experience was not what you expected. We take your comments very seriously. We sincerely apologize for any inconvenience this may have caused you.If you have any other suggestions or complaints, please do not hesitate to contact us and we will be happy to assist you. Thank you for your understanding and trust in us, and we hope we can regain your satisfaction on your next visit.
Toristino
Superior Room King
Stayed in Mar 2024
Business travelers
62 review
1.2/5
Posted on Apr 27, 2024
Under expectation . Horrible smell in the room ! Carpet smell is disgusting 🤮 service team is too arrogant … such petty behavior .. 🤮
Response from Property: Dear Guest, Thank you very much for your feedback on our hotel. We take your comments and suggestions very seriously and we apologize for the problems you mentioned in your review.First of all, we are deeply sorry for the odor problem you encountered in your room. Due to today's persistent rainy weather in Shenzhen, which caused the carpet to be in poor condition, our cleaning team has carried out a deep cleaning of the room to ensure that the next guest will not encounter similar problems when they check in.At the same time, we take your criticism of our service team very seriously. We have trained and managed our service team strictly to ensure that they can serve our guests in a more professional and friendly manner. We assure you that our service team will be more humble and attentive to ensure guest satisfaction.Last but not least, we would like to thank you again for your feedback and assure you that we will continue to improve and enhance our service quality. We sincerely hope that you will visit our hotel again and give us the opportunity to serve you better.
MBV
Superior Room Twin
Stayed in Aug 2024
Business travelers
5 review
4.5/5
Great
Posted on Oct 18, 2024
Very good experience in the heart of Shenzhen IT area.
Recommendable for business travelers!
Response from Property: Dear valued guest,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you enjoyed your stay with us and found our location convenient for your business needs.We take pride in providing exceptional service to all of our guests and we are delighted to know that we met your expectations. Your recommendation means a lot to us and we hope to have the pleasure of welcoming you back soon.Thank you for choosing our hotel for your stay in Shenzhen.Best regards,Grand Skylight Hotel
Mohammed Anisul
Superior Room Twin
Stayed in Feb 2024
Business travelers
2 review
2.5/5
Posted on Mar 30, 2024
Some of the front office staffs are rude.
Response from Property: Dear, We apologize for your unpleasant stay experience. Could you please leave your contact information?We will proactively contact you to learn more details and make corresponding improvements.
Guest User
Superior Room King
Stayed in Nov 2024
Couples
1 review
4.2/5
Very Good
Posted on Dec 29, 2024
Recommended, what needs to be there is there
Response from Property: Dear, thank you for your thoughtful comments. For a long time, we have always regarded providing every guest with a comfortable stay environment and quality service as the top priority of our work. I hope you can feel our changes every time you come ~ I look forward to your 5 points of praise.
C
Superior Room Twin
Stayed in Nov 2024
Family
1 review
4.0/5
Very Good
Posted on Dec 31, 2024
Good service convenient clean quiet
Response from Property: Dear, thank you for your feedback. We have always considered it our top priority to provide a comfortable environment and quality service for every guest, and we continue to optimize and improve our service by finding shortcomings in the smallest details. We‘re looking forward to see you again.
Luiz Alberto
Superior Room Twin
Stayed in Apr 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on May 27, 2024
Great location. The room nice and comfortable and the people and services are great.
Response from Property: Dear valued guest,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed our great location, comfortable room, and exceptional service provided by our team. Your kind words are truly appreciated and will be shared with our staff.We strive to provide our guests with a memorable and enjoyable stay, and we are delighted to have exceeded your expectations. We hope to have the pleasure of welcoming you back soon for another wonderful stay.Warm regards,Grand Skylight Hotel Shenzhen
Guest User
Superior Room King
Stayed in Dec 2023
Travel with friends
1 review
4.5/5
Great
Posted on Feb 9, 2024
There was confusion with another similar name hotel, Grand Skylight Garden Hotel. But we found the reception service good, checkin was fast and we like the room allocated to us (clean, tidy, good space for a couple and non-smoking).
We did not make use of the facilities as we have other plans - to visit Huaqiangbei, enjoy the food and also visit Dafen Oil Village.
We like the proximity for eating places and shopping so it was convenient. Food nearby was readily available.
We would like to visit Shenzhen again, probably in the summer and spend more leisurely pace to enjoy the place. Most likely we would book Grand Skylight Hotel as we find good value.
Response from Property: Dear customer, thank you for your continuous support and recognition. Your affirmation is our driving force for continuous improvement. I hope that in the future, you can continue to support us, inspire us, and witness the growth of an internationally renowned hotel.
Guest User
Superior Room King
Stayed in Jan 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Mar 1, 2024
Perfect location . Next to metro station . Alli Shi was very helpful .
Response from Property: Dear guest, thank you very much for your positive feedback on our hotel. We will continue to strive to live up to your praise. Thank you again for your affirmation of the hotel. Looking forward to visiting again and wishing you a pleasant journey!
Freeman464
Superior Room King
Stayed in Oct 2023
Business travelers
55 review
5.0/5
Outstanding
Posted on Nov 5, 2023
Nice place
Response from Property: Thank you for your nomination and the recognition given to our staff member, for which we will reward accordingly. Your compliments serve as the greatest encouragement to our staff members.
Ian T2
Superior Room Twin
Stayed in Jul 2024
Family
46 review
4.7/5
Amazing
Posted on Aug 18, 2024
设施:good
卫生:good
环境:good
服务:excellent
Response from Property: 尊敬的賓客,感謝您選擇入住我們的酒店,並在點評中分享您的入住體驗。我們很榮幸能夠為您提供優質的服務,我們會一如既往地保持誠信、專業的服務態度,期待您的再次光臨。祝您生活愉快!
ZHANG
Superior Room King
Stayed in Oct 2023
Solo travelers
11 review
4.2/5
Very Good
Posted on Nov 14, 2023
Location is overwhelmingly great. Whichever public transportation is just near door. But I don’t like the elevators are not just for hotel. Some of offices are at the some building. Some renovations are underway but the noise is acceptable. The very bad thing is that the noise of music and advertisements came from the shopping mall nearby is frustrated.
Overall it deserves what I paid.
Response from Property: Dear Guest, Thank you very much for choosing to stay at our hotel and for sharing your experience here. We are glad that you have highly praised our location, our hotel is surrounded by convenient transportation, which is indeed a very convenient choice. About the elevator issue, we are very sorry for the inconvenience caused to you, we will take to provide better service for our guests. Finally, thank you for your overall evaluation of us, we will continue to work hard to improve the quality of service, and look forward to your return.