Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.6
Amenities9.6
Service9.6
Cleanliness9.7
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All reviews(2126)
Positive reviews(2100)
Reviews with photos/video(314)
Friendly front desk staff(308)
Quiet & comfortable(210)
Large rooms(147)
Delicious breakfast(119)
Perfect for business trips(79)
Nice bathtub(61)
Stayed multiple times(29)
Delicious buffet(9)
Negative reviews(26)
毛华
Superior Queen Room
Stayed in Sep 2025
Business traveler
4 review
10/10
Outstanding
Posted on Oct 30, 2025
The room was clean, spacious, and large enough, with a bathtub for soaking. The facilities were complete, and the front desk staff, Kiki, was friendly, enthusiastic, and efficient. Breakfast was also quite good — overall, it was an excellent stay experience.
Response from Property: 親愛的賓客:小蘭衷心感謝您的珍貴好評!酒店房間基礎房型40平米起,户型方正,獨門獨院,幽靜私密。房間配全景落地窗,進口浴缸,貫通式洗手間,獨立衣帽間。裝修雅緻,舒適,是您差旅,出遊的智慧之選。感恩有您,與我們共同見證每一次的完美呈現。期待在未來的日子裏,小蘭繼續為您提供最貼心的服務,讓每一段旅程都成為永恆的記憶。
Keith077852
Superior Queen Room
Stayed in Sep 2025
Solo traveler
71 review
9.5/10
Amazing
Posted on Oct 26, 2025
The room is amazingly big and well-designed. You could enjoy the peace and comfort in this hotel. The location is not the best in Shenzhen but the hotel itself is a big plus for someone who wishes to have a quiet retreat.
Response from Property: 感謝您對蘭赫美特的信賴!我們始終秉持“全力讓客人賓至如歸”的服務宗旨,致力為客人打造雅緻舒適的入住體驗。蘭赫美特是您在深圳地方最美、最温暖的家, 您也記得有時間常回來看看喲!
Dicanghenatie
Superior Queen Room
Stayed in Jul 2025
Traveling with friends
3 review
10/10
Outstanding
Posted on Aug 31, 2025
I'm a repeat guest, having stayed here multiple times. The hotel is a standalone building, which makes it very quiet. Parking is also super convenient with its two-level garage. All the staff are excellent. The bathroom and dressing area are very spacious, and the lighting is very comfortable.
Original TextTranslated by Google
Response from Property: Thank you for taking the time to leave us a review. We are honored that you chose our hotel as your destination among the vast crowd. Your recognition is the greatest motivation for our unremitting efforts and makes our persistence even more meaningful. We are constantly improving our service quality and look forward to providing you with a wonderful stay again!
110134****
Superior Queen Room
Stayed in Jul 2025
Business traveler
4 review
10/10
Outstanding
Posted on Sep 4, 2025
The room was clean, breakfast was plentiful, and it was quiet and convenient. The overall environment was very pleasant. I was here for a business trip, and they even upgraded my room. The room was very spacious, with a distinctive layout and separate facilities. Definitely worth staying here.
Original TextTranslated by Google
Response from Property: Thank you for your trust in L'Hermitage! Thank you even more for your generous praise and strong recommendation! We are deeply touched that you remember the wonderful time you had here. L'Hermitage always adheres to the service principle of "making guests feel at home" and is committed to creating an elegant and comfortable stay for guests. We look forward to seeing you again and wish you a happy life!
M747760****
Superior Queen Room
Stayed in Jun 2025
Business traveler
13 review
10/10
Outstanding
Posted on Jul 10, 2025
This was my first time staying at this hotel, and I absolutely loved its style – understated luxury! A special thank you to Eric for his thoughtful arrangements; his service was incredibly attentive. The view from my high-floor room was fantastic, and it was truly breathtaking, even on a rainy day! I'll definitely be back for another stay!
Original TextTranslated by Google
Response from Property: Dear guest, Xiaolan sincerely thanks you for your valuable review! Lanhemet's interior design features elegant Chinese style, striving for the highest quality and understated luxury. The hotel seamlessly blends classic and modern, sedate and vibrant, drawing inspiration from the orchid flower throughout. The entire Xiaolan staff appreciates your insight and looks forward to meeting you again!
Efung_
Superior Queen Room
Stayed in Jul 2025
Business traveler
12 review
10/10
Outstanding
Posted on Oct 30, 2025
very good hotel, the room is big and the staffs are really helpful.
Response from Property: 親愛的朋友:非常高興從您的留言中得知給您留下如此美好的印象, 希望您未來可以繼續關注L‘hermitage,並將以後入住時的更多感受和體驗告訴我們,熱忱期待您的再次光臨!祝您:生活愉快~
Aliang Huang
Superior Queen Room
Stayed in Apr 2025
Business traveler
63 review
10/10
Outstanding
Posted on May 28, 2025
Facilities: Good
Cleanliness: Good
Ambiance: Quiet
Service: Good
The breakfast quality remains consistently high, just like it was a year ago! Both the Chinese noodles and local snacks and dim sum were delicious.
Furthermore, the room amenities are well-maintained. The air conditioning works perfectly, maintaining a steady temperature without sudden fluctuations. While it doesn't have a bidet, the room boasts a very spacious walk-in closet.
Thanks to its high floor, the room is incredibly quiet, and opening the windows allows for plenty of sunlight!
Original TextTranslated by Google
6/10
Response from Property: Dear guests, thank you for your support, love and recognition of us. Serving you and striving to satisfy you is our purpose and belief. We look forward to your next visit.
du2912
Superior 2-bed Room
Stayed in Apr 2025
Business traveler
60 review
10/10
Outstanding
Posted on May 22, 2025
On a business trip to Shenzhen, I stayed at the Nanshan Lanhemete Hotel and had a superb experience. The hotel is centrally located in Nanshan District, surrounded by numerous office buildings, and directly across the road from Yanxiang and Tencent Towers. It's also very close to Shenzhen University and Lixiang Park, making it incredibly convenient for getting around.
Rooms start from 40 square meters, making them very spacious and tastefully decorated. The bed had the perfect firmness, ensuring I slept incredibly well at night. The bathroom features a separate wet and dry area, and the dual sinks were a very thoughtful touch.
The hotel's restaurants are also excellent. The dim sum at the Cantonese restaurant was exquisite and delicious, while the sashimi at the Japanese restaurant was fresh and delightful. The front desk staff were warm and attentive, and check-in was quick and smooth. Next time I'm in Shenzhen, I'll definitely choose this hotel again!
Original TextTranslated by Google
Response from Property: Dear friend, we are delighted to hear that your message left such a wonderful impression on you. We hope you will continue to follow L'hermitage and share your thoughts and experiences with us during your future stays. We sincerely look forward to welcoming you back! We wish you a happy life!
LK3399
Superior Queen Room
Stayed in Aug 2025
Traveling with friends
1 review
9.5/10
Amazing
Posted on Oct 10, 2025
The hotel was clean and allowed for late checkout. The staff are super friendly as well, highly recommend!
Response from Property: 收到您的評論,我們團隊的每個人都倍感振奮。每一個細節的精心雕琢,衹為換取您的一句‘值得’。感恩有您,與我們共同見證每一次的完美呈現。期待在未來的日子裏,蘭赫美特繼續為您提供最貼心的服務,讓每一段旅程都成為永恆的記憶。
Lotfy
Superior Queen Room
Stayed in Aug 2025
Couple
7 review
10/10
Outstanding
Posted on Sep 8, 2025
This hotel was perfectly decent. It wasn't luxurious or memorable, but it served its purpose. The room was clean, the bed was comfortable, and the staff were polite. The decor is a bit dated, but everything functioned as it should. If you need a no-frills place to sleep and shower, this will do the job just fine. I wouldn't seek it out for a special occasion, but for a business trip or a night on the road, it's an okay choice.
Response from Property: 收到您的評論,我們團隊的每個人都倍感振奮。蘭赫美特裝修設計從中國“蘭”文化中汲取靈感,中正典雅,低調奢華。酒店將古典與現代,穩重與活力完美融合。小蘭全體服務人員感謝您的慧眼,並期待與您再次相遇!
Guest User
Superior Queen Room
Stayed in Jul 2025
Couple
6 review
10/10
Outstanding
Posted on Aug 31, 2025
Lively evening , clean room , comfy bed , nice little bathtub. Kiki at reception was very helpful, professional and welcoming . Smiles all around, would recommend .
Response from Property: 非常感謝您對前台KiKi及酒店的認可,您的肯定是我們前進的動力,我們會繼續打磨服務,讓每位客人都有超棒體驗,期待您下次再來,繼續享受貼心服務 !
rudolfhk
Superior Queen Room
Stayed in Jan 2025
Couple
6 review
10/10
Outstanding
Posted on Feb 16, 2025
We had the superior king room. Large and spacious. Nice bathroom layout with a bath as well. Good amenities, clean. Non smoking room.
Our room was facing the office building, which is a bit dark. We would have preferred a more open view. But not a real issue when you're out all day anyway.
Our Aircon did not heat and the HDMI connection to the tv did not work somehow. Perhaps both were fixable but it was late in the evening, so we did not call reception.
My wife received a large red Valentines rose on arrival, great welcome. Cheerful and helpful staff, also in English and Cantonese.
The street has various simple shops, massage and hair salons, and eateries and if you walk about 10 minutes, you reach Nantou Ancient city, a fun old district with various free small museums about the old Nanshan, plenty coffee shops, dessert and ice cream shops and nice restaurants of all price ranges. Quite touristic, worth visiting and looking for something to do or a nice dinner out.
Response from Property: Dear guests, thank you very much for your support, love and recognition of us. It is our purpose and belief to serve you and strive to satisfy you. We look forward to your next visit.
Kev852
Superior Queen Room
Stayed in Jan 2025
Family
4 review
5.0/10
Posted on Feb 2, 2025
The room is functional and comes with a decent size and a good bathtub. The only major drawback is the view. We checked in late and didn’t see it until the morning. It woke you up faster than a coffee! Maybe reconsider your booking if you are sensitive to views.
Response from Property: Dear guests, thank you very much for your support~ The hotel is located on the side of Nanshan Science and Technology Park. It takes 5 minutes to walk to Tencent Building next door, and 2 minutes to walk to Colorful Business Center after crossing an intersection. The hotel is separated by walls as an independent courtyard, with a quiet and elegant design concept as the main concept. All rooms are square and practical, with an area starting from 40 square meters, surpassing many hotels of the same level. Satisfaction has only a starting point, but no end. We will look forward to your next visit with sincerity, sincerity, care and love. I wish you a good mood every day!
Guest User
Superior Queen Room
Stayed in Jun 2025
Business traveler
37 review
7.5/10
Posted on Jul 29, 2025
location far from metro and shopping, I think this is main reason for good price for 5 star hotel. clean and big room, good breakfast, worth this price at all
Response from Property: 親愛的賓客:感謝對酒店的肯定,同時也非常抱歉因為酒店位置的原因讓您留下些許遺憾。酒店離最近的地鐵站步行僅需10分鐘,最近的大型商場萬象天地僅需12分鐘車程,前台服務人員也非常樂意隨時為您提供叫車服務。小蘭始終秉持“全力讓客人賓至如歸”的服務宗旨,致力為客人打造雅緻舒適的入住體驗。期待下次重逢:祝您生活愉快!
Guest User
Superior 2-bed Room
Stayed in Jun 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on Jul 27, 2025
Super comfy hotel with perfect location. Staffs were friendly as well and front desk Amy was nice!
Response from Property: 親愛的賓客:感謝您對amy小姐姐的特別表揚!我們堅持“以客為尊”,您的滿意是對團隊的最佳鼓舞。小蘭始終秉持“全力讓客人賓至如歸”的服務宗旨,致力為客人打造雅緻舒適的入住體驗。未來我們將繼續精進細節,誠邀您再次體驗升級服務,感受小蘭的用心!親愛的家人:電量滿格的前台小哥哥小姐姐們等您常回家看看~