Heyaxuan Hotel Apartment (Shenzhen Longhua Xikeng Metro Station Branch) Guest Reviews
4.6/5
Very Good
153 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(153)
Positive reviews(151)
Reviews with photos/video(34)
Awesome amenities(15)
Classy environment(12)
Loved the view(7)
Close to metro(7)
Convenient for shopping(7)
Many amenities(3)
Friendly front desk staff(3)
Negative reviews(2)
Guest User
Deluxe Nightview King Room
Stayed in Jan 2025
Solo travelers
71 review
4.5/5
Great
Posted on Jan 8, 2025
Room is quite nice, though some repairs & deep cleaning are needed. There’s a washer w dryer & large fridge. Woman at check-in was kind and helpful. Location is good, 10 minutes walk to metro station, but long train ride into city center. There are constructions going on, so not easy to walk around. A block away is a mall with many eateries & a large supermarket.
Response from Property: 謝謝慷慨贈予的五星好評,感謝您讓我的小店增添了無限光彩,期待與您再次相遇 歡迎您下次再來!
Guest User
Deluxe Nightview King Room
Stayed in Dec 2024
Business travelers
18 review
3.5/5
Posted on Dec 10, 2024
There were a bunch of cigarette burn marks on the floor, a lot of hair on the corners, and there were cockroaches in the bathroom, but considering the nature of the apartment, this was barely acceptable.
Original TextTranslated by Google
Response from Property: Dear guest, we are sorry that we did not provide you with a good stay experience. The bathroom problem you reported has not happened before, so we have neglected it. We have arranged for someone to handle it and follow up. Because the property itself did not install an anti-scald floor, the customer left a large number of cigarette butts behind. We have cleaned it with a magic wipe, but it was badly burned. We tried our best and could only show you what you want. The way you see it. The questions we raised gave us the opportunity to improve, thank you very much! At the same time, I also wish you and your family happiness and good luck! ! !
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Anonymous User
Deluxe Nightview King Room
Stayed in Jul 2024
Other
151 review
3.7/5
Posted on Jul 9, 2024
The hotel is located next to several apartment buildings. The front desk is in a small room on the 22nd floor. I first asked the security guard downstairs to find out that there are no signs. .
The room is quite clean and bright, but there is no view outside the window. The toilet is separated from wet and dry, has a washing machine and a large refrigerator, which can cook noodles, etc. The air conditioner is slow to heat up and the TV cannot make calls. . .
no breakfast
The door is opened with a password. .
Original TextTranslated by Google
6/9
Response from Property: Dear guest, thank you for your objective evaluation. Our biggest advantage is that we are relatively close to the subway station, and the scenery is only the most ordinary city landscape. Due to the building's control, there is no way to install external signs, but we have communicated with you, and The first floor is already under renovation...so we are doing our best to make our customers' stay a little more comfortable as much as we can. Life is not easy. Like most people, we are still struggling to survive in this area. We hope and expect that the sluggish environment will pass as soon as possible and the prosperity of the past will be restored. Here, I wish you and your family happiness, luck and happiness every day!
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Guest User
Deluxe Nightview King Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 14, 2024
I really like the style of this room, it's simple and generous, and there are super large windows to see the night view. There are refrigerators, washing machines and kitchens. I want to live here for a long time. The boss is also very enthusiastic. There are free snacks and drinks. It's very cost-effective
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Xiaoxuan! Every city has its own reasons to be missed, every season has its own unforgettable scenery, and every hotel has its own sweet memories. I hope that our xx hotel will be the warmest and most unique one in your memory. Your appreciation has given the hotel a lot and is also the driving force for our progress. We will continue to maintain our passion and strive to make every guest feel at home. We look forward to your visit again and wish you a happy life!
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Guest User
Deluxe Nightview King Room
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 7, 2024
The room is very cozy and well decorated. I especially like the big window, which provides good ventilation and a wide view. It also has a refrigerator, washing machine and kitchen. It is suitable for long-term stay. I will come again next time.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you for your affirmation and encouragement to Xiaoxuan. We will continue to work hard and look forward to your next visit! Here, on behalf of all partners, Xiaoxuan wishes you a prosperous career, everything goes well, and a happy and healthy family!!!
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Kira
Deluxe Nightview King Room
Stayed in Jul 2024
Couples
3 review
4.5/5
Great
Posted on Jul 25, 2024
New, modern high-rise building, which is located 5 minutes from the Xikeng metro station. The administrator girl knows English well, told everything, helped and showed. The apartments are fresh, comfortable, the only thing is there is no place to store clothes, our suitcases were on the floor and clothes too. And it was difficult to find the hotel in the building itself. I showed photos from here to people and they told me.
Overall, everything is good, thank you!
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your support and recognition of the hotel in all aspects. Everything we do is to ensure that every guest staying here has a wonderful experience. Regarding the problem of clothes stacking you raised, we will solve it in the next step by adding luggage racks or wardrobes. Thank you for your affirmation and valuable suggestions. I wish you and your family happy and lucky every day! I also wish you a very pleasant journey!
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Hoikk
Executive King Room
Stayed in May 2024
Solo travelers
1 review
4.7/5
Amazing
Posted on May 10, 2024
Allowing early arrival makes me feel at ease. The front desk responds promptly and excellently to requests. Thank you🙏🙏🙏❤️❤️❤️
Original TextTranslated by Google
Response from Property: Thank you for taking the time out of your busy schedule to review the room! We are very honored that you chose our small home as your stopover among the vast crowd. Here, everyone is our distinguished guest, and every meeting is a fate. May a beautiful life be linked to you, and look forward to meeting you again in the future and creating more pleasant memories for you.
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Anonymous User
Deluxe Nightview King Room
Stayed in Jun 2024
Booked for others
5 review
1.0/5
Posted on Jun 20, 2024
There is no front desk reception, it is not formal and there is no sense of security.
Original TextTranslated by Google
Response from Property: Dear guest, I'm sorry that I couldn't give you a good enough experience. The decoration process of the lobby on the first floor is already in progress. We look forward to giving you a better experience next time you check in! At the same time, I wish you and your family happiness and luck every day!
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Nanyuzhaojunxinqiji
Deluxe Nightview King Room
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 5, 2024
Good service, clean environment, affordable price
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your feedback. We will continue to work hard to provide better services and environment so that every customer can feel the warmth of home. I wish you a pleasant journey and happiness every day!
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Guest User
Deluxe Nightview King Room
Stayed in May 2024
Other
1 review
5.0/5
Outstanding
Posted on May 12, 2024
Very good. Not bad. I will go again next time.
Original TextTranslated by Google
Response from Property: Thank you very much for your support and encouragement! Craftsmanship means doing one thing well, and original intention means always doing one thing well. And dedication means that you can give us a five-point affirmative attitude. In the future, you will be our model for learning at Heyaxuan Apartment, and we look forward to serving you again!
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Guest User
Deluxe Nightview King Room
Stayed in May 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on May 13, 2024
The room is clean and tidy, well received.
Original TextTranslated by Google
Response from Property: Thank you for taking the time out of your busy schedule to review our hotel! We are honored that you chose our hotel as your stopover. Your affirmation is the greatest motivation for our unremitting efforts and makes our persistence more meaningful. We continue to improve our service quality and look forward to providing you with a wonderful accommodation experience again.
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Anonymous User
Deluxe Nightview King Room
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on May 1, 2024
New opening, quite complete, pretty good
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you for your affirmation, encouragement and support. Xiaoxuan will work hard! I wish you and your family a happy May Day, and be happy and lucky every day!
Guest User
Deluxe Nightview King Room
Stayed in May 2024
Business travelers
89 review
5.0/5
Outstanding
Posted on May 14, 2024
Clean, comfortable and convenient
Original TextTranslated by Google
Response from Property: We are honored by your evaluation! Thank you for your support and recognition of the hotel in all aspects. Everything we do is to give every guest a wonderful experience. We are really touched to see your affirmation. I wish you a happy life and all the best!
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Guest User
Deluxe Nightview King Room
Stayed in May 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on May 6, 2024
Hygiene, good service attitude
Original TextTranslated by Google
Response from Property: Thank you very much for your good review! We feel very honored to satisfy you. With your support, we are more motivated to move forward and look forward to your next stay
Guest User
Deluxe Nightview King Room
Stayed in May 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on May 12, 2024
Very good 👍clean and tidy
Original TextTranslated by Google
Response from Property: We are honored by your evaluation! Thank you for your support and recognition of the hotel in all aspects. Everything we do is to give every guest a wonderful experience. We are really touched to see your affirmation. I wish you a happy life and all the best!