Romantic Time Homestay Reviews

Response from Property: Thank you for your affirmation, welcome to come again

Response from Property: I received your comment, and the reason you gave for the overtime free cancellation seems a bit strange: 1. You temporarily added several guests that day, with a total of more than ten guests checking in. When you learned that the number of guests could not be met, you temporarily booked other rooms. The guests had already entered the room and asked for a full refund in the afternoon. In addition, some guests used toiletries and bath towels to take a shower. We were informed that a full refund would not be possible after the free cancellation period. 2. Before booking, you repeatedly confirmed online that you wanted a pub-themed homestay, and asked for the decoration to be consistent with the picture of the bar. However, after actually checking in, you had doubts and found some knives in the room. Cocktail shakers, wine glasses, and other glassware are also provided for guests' use. Regarding the issue of smoke, the staff checked the room at noon and found no problem. Perhaps everyone has different levels of acceptance. You mentioned that children may have sensitive noses, so we offered a discount. We also offered to have the room cleaned again, turn on ventilation, or arrange for a separate room for the child to sleep. You didn't accept the idea of ​​adults playing mahjong. During the communication process between the two customer service representatives, you became quite emotional when you learned that we couldn't accommodate your request for a full refund. It's understandable that you blamed us for our service attitude.

Response from Property: We are sorry that the recent rainy weather has caused the sheets to smell damp. We will work hard to improve it.

Response from Property: 1. We will proactively contact customers, with the day’s call records and WeChat records as evidence, and provide check-in guides and guidance services. Second, drying the sheets on the balcony means that the bed linen in the B&B is guaranteed to be changed after every guest and dried in natural light for sterilization. Third, the carpet does have signs of use (it looks dirty when photographed under certain lighting angles), but the rest of the room is clean and tidy. We explained it to you at the time. 4. To express our apology, we provided you with a free one-hour delayed check-out. You readily agreed and did not raise any other questions during your stay. We are sorry that we cannot meet your request for compensation after the negative review. 5. Negative reviews will indeed have a negative impact on B&B operations, and we accept all criticism. Manshijiang looks forward to meeting everyone who is destined to meet you, and we will continue to work hard.

Response from Property: Hello, we will definitely work hard to improve and do better!

Response from Property: Thank you for your recognition of our time! We will continue to work hard to do better!

Response from Property: [Manshijiang] Looking forward to your next visit, we have more high-quality properties for you to choose from!

Response from Property: Very friendly guest, thank you very much for your recognition of Manshishi! We will continue to do better and look forward to your next stay!

Response from Property: Thank you for your recognition of [Man Time] and we look forward to your next visit!

Response from Property: Thank you for your recognition and welcome to Manshi B&B next time!