Somerset Heping Shenyang Service Apartment

Somerset Heping Shenyang Service Apartment Reviews

Somerset Heping Shenyang Service Apartment

No.80 Taiyuan North Street, Heping District, Shenyang, Liaoning, 110000, ChinaView Hotel Details
Somerset Heping Shenyang Service Apartment
Somerset Heping Shenyang Service ApartmentSomerset Heping Shenyang Service ApartmentSomerset Heping Shenyang Service Apartment
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Somerset Heping Shenyang Service Apartment Guest Reviews

4.7/5
Outstanding
1063 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(1063)
Positive reviews(1037)
Reviews with photos/video(167)
Large rooms(86)
Friendly front desk staff(70)
Delicious breakfast(61)
Perfect for kids(53)
Stayed multiple times(20)
Close to train station(18)
Awesome kitchen(10)
Has play area for children(4)
Negative reviews(26)
Herlocks
Two-bedroom Deluxe
Stayed in Nov 2024
Travel with friends
8 review
4.5/5
Great
Posted on Dec 29, 2024
The information on breakfast was confusing, we booked a two bedroomed house and they said two breakfasts per room so we thought they meant 4 people but they meant two, they should be clear on that
Response from Property: Thank you for choosing to stay with us and for taking the time to share your feedback. We sincerely apologize for the confusion regarding the breakfast information.Regarding the issue you mentioned about the number of breakfasts included, we understand the misunderstanding and regret any inconvenience it may have caused. We have forwarded your feedback to the relevant department to ensure that our information is clearer in the future.We greatly value your input as it helps us to improve our services continually. If you have any further suggestions or need additional assistance, please do not hesitate to contact us.We hope to have the opportunity to welcome you back in the near future.
ChenEvelyn
Two-bedroom Deluxe
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 20, 2024
The room is big and the staff are very friendly.
Response from Property: Dear Guest, It was a great pleasure having you stay at Somerset Heping Shenyang, and thank you for your feedback about your stay experience with us.We look forward to welcoming you again, giving us another opportunity to serve you better.
Pramot6
Deluxe Suite - 3-Room
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 11, 2024
Good for big family! Spacious living room with kitchen! Right in the city area! Excellent!!
Response from Property: Dear Guest, thank you for staying with us at Somerset Heping Shenyang! Look forward to welcoming you again in our residence!
HoLeonard
One-bedroom Deluxe
Stayed in Feb 2024
Couples
2 review
4.7/5
Amazing
Posted on Apr 15, 2024
The hotel is clean and spacious. Just have a short stay there , no comment.
Response from Property: Dear Guest, thank you for staying with us at Somerset Heping Shenyang! Look forward to welcoming you again in our residence!
Charles
One-bedroom Deluxe
Stayed in Aug 2024
Solo travelers
12 review
4.0/5
Very Good
Posted on Sep 25, 2024
Great location (located centrally and close to rail and subway) and well-equipped gym
Response from Property: Dear Guest, thank you for staying with us at Somerset Heping Shenyang! Look forward to welcoming you again in our residence!
Guest User
One-bedroom Deluxe
Stayed in Jun 2024
Travel with friends
3 review
4.2/5
Very Good
Posted on Aug 1, 2024
We had problem locating the Apt. GPS led us to a mall n we couldn't locate the Apt entrance as there were no signs around. The Apt faces the main road. We called and the reception sent someone to pick us.
Response from Property: Dear Guest, It was a great pleasure having you stay at Somerset Heping Shenyang, and thank you for your feedback about your stay experience with us.We look forward to welcoming you again, giving us another opportunity to serve you better.
Joyful tourist
One-bedroom Deluxe
Stayed in Jun 2024
Couples
15 review
5.0/5
Outstanding
Posted on Jul 26, 2024
Big room, with washing machine / dryer inside the room. It is conveniently located near 太原街. There is an underground shopping area where clothing shopping and nail parlours are located. One will also be spoilt with food choices within that location. Walking to Shenyang train station is approx. 12 to 15 minutes.
Response from Property: Dear Guest,thank you very much for your recent feedback and for choosing Somerset as your ‘second home’.We were delighted with your feedback regarding your recent stay and have shared your compliments with our team. We pride ourselves on the level of customer service that we provide at Somerset Heping Shenyang.Thank you once again for your support and we look forward to welcoming you back to Somerset Heping Shenyang in the near future.
Guest User
Executive Suite - 2-Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 25, 2024
The hotel is conveniently located close to Shenyang railway station. The room is very clean. The washer and dryer are super helpful. We would stay here again.
Response from Property: Dear Guest, It was a great pleasure having you stay at Somerset Heping Shenyang, and thank you for your feedback about your stay experience with us.We look forward to welcoming you again, giving us another opportunity to serve you better.
Cheo Ching
Two-bedroom Deluxe
Stayed in May 2024
Family
2 review
4.2/5
Very Good
Posted on Jun 23, 2024
Housekeeping is top-notch as compared to the other hotels I have stayed in China. The apartment is spacious and well equipped with dish washing detergent, laundry washing powder and cleaning aids. Breakfast spread provided is delightful. Will stay again if I visit Shenyang.
Response from Property: Dear Guest, It was a great pleasure having you stay at Somerset Heping Shenyang, and thank you for your feedback about your stay experience with us.We look forward to welcoming you again, giving us another opportunity to serve you better.
Burell
One-bedroom Deluxe
Stayed in Apr 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jun 4, 2024
Walking distance from Shenyang Train Station. Next to a major pedestrian shopping street, Taiyuan Lu, with a supermarket. The "Little Europe District" on Zhongshan Lu, with Western restaurants and sidewalk cafes, is walking distance. 9th floor facilities are great--gym, pool table, Western restaurant, patio dining (no wifi, though). 23rd floor partment 1-br suite was great for the price: not luxurious but clean and well-maintained, comfy bed, kitchen with basic equipment (convection stove, not gas, unfortunately), no noise, no odors. Friendly English-speaking staff. Overall a very pleasant stay. I will come again.
Response from Property: Dear Guest，We were delighted that you enjoyed your stay with us. At the same time ,we are happy to have met your expectation in service and quality standards. Receiving such positive feedback from our guests motivated us to further improve our commitment to delivering good service. Look forward to welcoming you again in Somerset Heping Shenyang!
Guest User
One-bedroom Deluxe
Stayed in Mar 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on May 5, 2024
Wonderful location, nice one bedroom apartment. Incredibly friendly helpful staff. English was well available and appreciate. Canadian traveller
Response from Property: Dear Guest, It was a great pleasure having you stay at Somerset Heping Shenyang, and thank you for your feedback about your stay experience with us.We look forward to welcoming you again, giving us another opportunity to serve you better.
MEOWNOI
One-bedroom Deluxe
Stayed in Feb 2024
Couples
7 review
5.0/5
Outstanding
Posted on Jun 15, 2024
Near the shopping center, Taiyuanjie street. The staffs are very friendly and can speak english. Room was great. There are kitchen and washing machine. I would come to stay here again if i have chance to visit shenyang😄
Response from Property: Dear Guest, It was a great pleasure having you stay at Somerset Heping Shenyang, and thank you for your feedback about your stay experience with us.We look forward to welcoming you again, giving us another opportunity to serve you better.
Tri atmikas
One-bedroom Deluxe
Stayed in Jul 2023
Business travelers
6 review
4.0/5
Very Good
Posted on Sep 6, 2023
Hotel staff is very friendly and helpful. Somerset is an international brand, but the management is very Chinese. The lobby smell is also very Chinese. Cleanliness needs improvement.
Response from Property: Dear Guest，It is our pleasure to have you stay at Somerset Heping Shenyang! Thank you for sharing your feedback about your stay experience with us. I have noted your observation and shared this with management. Please be assured that we will continue in our improvement effort to provide excellent service and products to our guests. We look forward to welcoming you again in Somerset Heping Shenyang!
Guest User
Two-bedroom Deluxe
Stayed in Jan 2024
Family
3 review
5.0/5
Outstanding
Posted on Feb 19, 2024
Every thing was great, except that I still have not received my security deposit yet. I was told it would be refunded back to my account but hasn't happened yet. This is very upsetting.
Response from Property: Dear Guest, thank you for staying with us at Somerset Heping Shenyang,the case has been fed back to the front desk and has been dealt with urgently,Look forward to welcoming you again in our residence!
Chan WT2
Deluxe Suite - 3-Room
Stayed in Dec 2023
Family
9 review
4.5/5
Great
Posted on Jan 27, 2024
It took us a while to drag our luggages in the cold to the hotel. Corridor was a bit long too with only lift on one end. The apartment unit (2022) was clean, big and cosy. Fridge smells a little and soup spoon was not available. Breakfast spread is pretty good as there were different variety for both days. Food and malls were easily available/accessible nearby. Overall, it was a good experience.
Response from Property: Dear guest, thank you for staying with us at Somerset Heping Shenyang.. Your valuable comments are very important to us. We have received your feedback and instructed relevant departments to investigate and rectify it. If you come here next time, hope to book this hotel again, look forward to coming again!