Guest User
April 23, 2023
I travel for work frequently and stay in IHG hotels all the time. This seemed as my usual Holiday Inn Express. Staff are friendly, room was clean, and the bed was comfortable. But I was surprised that in my 5 day/4 night stay, my room was never cleaned. I stopped by the front desk and asked for extra towels and to have trash cans emptied. I received the additional towels, but no emptying of the trash can. No mention of issues with staffing for housekeeping. If there is, let your guests know in advance.