Fairfield Inn & Suites Kansas City Shawnee

Very unfriendly host during check in. Gave our room away that we had reserved weeks ahead of time. Ended up in the "extra emergency room" which had no tables, chairs, desks, missing lamps and fridge didn’t work. Definitely will not be returning!

Terrible We had to wait an 1&/12 hrs to check in. They doubled booked the rooms and gave us someone else’s room. No remote to tv. Dirty sock in the room. Wires hanging out of the air conditioner. Then I checked my bank account and they tried to charge me twice for our stay. And they had cold food on a cart at the desk that sat out for several hours before it was put up. The desk manger did not know what he was doing this weekend. Several people were heated d/t the double booking rooms. I will tell you that the gen manager this morning fixed the second charge on my account and refunded us a nights stay. His name is Johnny and he was very helpful!

Pass on this one if traveling with Children This hotel was just “ok” at best. Some of the positives that took this property from terrible to ok include- amazing breakfast; friendly and welcoming staff; great fitness center; the option for adjoining rooms for larger families (we had 6 people total in our group). Some of the negatives- the pool was so disgusting and cold; the pictures online make it look like a large pool but it’s not. I’d say maybe 12ft by 8ft. And that can feel incredibly small after 6-8 kids are in there at once. The pool area wasn’t cleaned once during our stay and it was evident by the trash around the pool that was there when we arrived on Thursday afternoon and still there when we left on Sunday morning. They never had any clean pool towels available or a place to put the used ones so there was just a pile of them by the trash can. And the smell of the pool area was overwhelming once you opened the door to it and it was of what I can best describe as fecal matter. The elevator had a terrible shake and noise when coming to a stop; we had 2 rooms and each had minor issues that would coincide with an older, rundown hotel that hasn’t been properly maintained (for example- bathroom door handle wouldn’t work unless slamming the door shut; bathroom vent had a loud banging noise like something was inside of it and ramming into it; tv channels didn’t work; lights didn’t work near beds; no bedding provided for the pullout couch unless requested) I’d pass on this one unless you’re just passing through.