Reef Oasis Blue Bay Resort & Spa

As a guest who chose your hotel based on its advertised luxury standards, the systemic service failures and unethical practices encountered have caused significant distress. Below is a detailed account of the issues: 1. Airport Transfer Fraud & Negligent Handling Failure to Respond to Pre-Arrival Communications Upon arrival, an individual falsely claiming to be your "authorized driver" coerced me into paying USD 50 2. Fraudulent Charges by Water Sports Department Breach of "All-Inclusive" VIP Boat Tour Agreement The pre-booked VIP boat tour EUR 800 “All Inclusive” However, upon disembarking, your team demanded an additional EUR400 for onboard photos, threatening to withhold our belongings unless paid. Predatory Pricing The photo fee (equivalent to 50% of the boat tour cost) constitutes exploitative pricing under Egyptian consumer protection laws. 3. Unacceptable Room Conditions & Facility Mismanagement Room Assignment Failure My reserved Twin Bed Room was switched to a King Bed Room without prior notice or consent. Hygiene and Maintenance Negligence Day 1: Missing basic toiletries despite repeated requests. Day 2: The replacement room had broken plumbing: the shower alternated scalding hot and freezing cold water, resulting in respiratory illness (medical report attached as Exhibit 5). Unlawful Pool Access Restriction Staff forcibly prohibited me from using the pool during posted operating hours, refusing to provide written policy documentation. 4. Breach of Commitment to Accountability Duty Manager verbally pledged a "written resolution" As of today, no response has been received.