Chateau Star River Shanwei

Chateau Star River Shanwei Reviews

Chateau Star River Shanwei

No.1 Zhanqian Road, Urban District, Shanwei, Guangdong, ChinaView Hotel Details
Chateau Star River Shanwei
Chateau Star River ShanweiChateau Star River ShanweiChateau Star River Shanwei
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Chateau Star River Shanwei Guest Reviews

4.6/5
Very Good
2088 review
Verified reviews
Location4.7
Amenities4.6
Service4.5
Cleanliness4.7
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All reviews(2088)
Positive reviews(2024)
Reviews with photos/video(734)
Friendly front desk staff(293)
Large rooms(251)
Secluded lake view(175)
Delicious breakfast(156)
Luxurious(78)
Great swimming pool(51)
Close to train station(25)
Has play area for children(20)
Negative reviews(64)
Jaqueline Mital-Zhang
Deluxe Garden-view Twin Room
Stayed in Sep 2024
Family
3 review
5.0/5
Outstanding
Posted on Oct 3, 2024
The hotel is clean and tidy. Breakfast buffet is simple comparable to its price.
6/12
Response from Property: Dear guests, thank you for choosing Shanwei Star River Hotel and giving us a five-point praise! We always believe that a good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are very honored to provide you with the best service. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again. I wish you a happy life! — Assistant Lobby Manager of Shanwei Star River Hotel
Family Staycation
Deluxe Garden-view Twin Room
Stayed in Jul 2024
Family
7 review
5.0/5
Outstanding
Posted on Jul 14, 2024
The room included photo service. The photographer Ar Sing is nice and took great photo for us. Room view is excellent and have enough privacy for pool area to play water. Room was clean and modern. We can use voice control the room light, curtain and air conditioner. Good place for relax and enjoy a weekend.
Response from Property: Dear distinguished guest, hello, thank you very much for choosing Shanwei Star River Hotel and taking your precious time to share your stay experience. It is a pleasure to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and continue to work hard to make every guest feel at home. The hotel is located next to Pinqing Lake, with a panoramic view of the sun, coast, plank road, and night view, allowing you to relax and experience a leisure vacation. We sincerely invite you to join the Star River Castle Club VIP member. After successful registration, you will enjoy the best room rate and exclusive privileges in the hotels under the Star River Group across the country. For details, please contact the lobby assistant manager of each store. Thank you again for your generous patronage and valuable comments. I sincerely look forward to your visit again! -- Assistant Lobby Manager of Shanwei Star River Hotel
Frances x. Sun
Deluxe Garden-view Twin Room
Stayed in Oct 2024
Travel with friends
3 review
4.7/5
Amazing
Posted on Oct 26, 2024
Ms Li Ying is extremely helpful and professional. Very glad to meet her when I checked in. No problem at all. She is a very special young lady. When I checked out this morning, it was a different lady, who appears to be cold and not trained, not even looking at me or greeting guests when I approached her at Reception around 8am today.
Lvyouzhiren
Castle Deluxe Room - Lake-View (Queen bed)
Stayed in Oct 2024
Family
44 review
3.7/5
Posted on Oct 4, 2024
Very bad management and services, specially for swimming pool and hotel front desk staffs!!!
Guest User
Castle Deluxe Room - Lake-View (2 beds)
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 10, 2024
Mr. Lin Xi Hao, your service is very good, calm, polite and very helpful. We are very impressed. Your hotel has selected the staff very well.
Response from Property: Dear guests, thank you for choosing Shanwei Xinghe Bay Hotel and giving us a five-point praise! We always believe that a good reputation must be recommended by the most sincere satisfaction of our guests. At the same time, we are also very honored to provide you with the best service. We will continue to be enthusiastic and strive to let every guest enjoy the feeling of staying at home. We look forward to your next visit. I wish you a happy life! - Shanwei Xinghe Bay Hotel Lobby Deputy
Guest User
Castle Deluxe Room - Lake-View (2 beds)
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 7, 2024
Friendly services. Well explanation when enquiries. Next to the lake.
Response from Property: We always believe that a good reputation must be recommended from the most sincere satisfaction of guests, and we are also very honored to provide you with the best quality service, so that every guest can enjoy the feeling of being at home, and we are looking forward to your visit again. I wish you a happy life!—Assistant Lobby Manager of Shanwei Star River Hotel
ROCCHI
Deluxe Garden-view Double Room
Stayed in Apr 2024
Solo travelers
55 review
5.0/5
Outstanding
Posted on May 12, 2024
Wonderful holes
Guest User
Deluxe Garden-view Twin Room
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 22, 2024
Service is great. Shanwei is a great place to visit. The hotel has great facilities, includnig gym, swimming pools. Breakfast is of high quality. Service is fantastic.
Response from Property: Dear guests, hello, thank you for choosing CHATEAU STAR RIVER and giving us five points of praise! We always believe that a good reputation must be recommended from the most sincere satisfaction of our guests. At the same time, we are very honored to provide you with the best service. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again. I wish you a happy life! —— Assistant Manager, Lobby of CHATEAU STAR RIVER
Helen 1974
Deluxe Garden-view Twin Room
Stayed in Oct 2023
Business travelers
10 review
5.0/5
Outstanding
Posted on Oct 21, 2023
The hotel look great , The best they gave us a free upgrade to lake view room the best view and bigger room with free fruits. Spacious room .. Great breakfast . Clean.
6/8
Guest User
Deluxe Garden-view Double Room
Stayed in Aug 2024
Business travelers
7 review
4.2/5
Very Good
Posted on Aug 17, 2024
Location and services are good, highly recommend !
Guest User
Deluxe Garden-view Double Room
Stayed in Nov 2023
Travel with friends
14 review
4.0/5
Very Good
Posted on Nov 26, 2023
Location is a little bit far from the major city. View is very good. Facilities are very good.
Response from Property: Dear guests, hello, welcome to the Xinghewan Hotel in Shanwei. Your recognition is our greatest encouragement! It is our responsibility to provide you with high-quality and considerate services, so that you can also feel warm in strange cities ~ Thank you for your valuable suggestions, and we will improve them! Looking forward to your visit again! - Deputy Lobby of Shanwei Xinghe Bay Hotel
牙科李工
Deluxe Garden-view Twin Room
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 12, 2024
It's clean and hygienic, and the front desk service is very good. "Xiao Lin" at the front desk is very efficient and polite. The hotel has a Chinese and Western food cafe, a large swimming pool, a gym, a health center, and a children's playground and green garden.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Shanwei Star River Hotel and giving us a five-point praise! We always believe that a good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are very honored to provide you with the best service. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again. I wish you a happy life! — Assistant Lobby Manager of Shanwei Star River Hotel
Guest User
Deluxe Garden-view Twin Room
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 11, 2024
The hotel is very close to the high-speed rail station. The hotel is in a good location. It is right in front of Pinqing Lake. The nearby greenery and scenery are beautiful, which is very suitable for vacation. When checking in, the front desk lady introduced us to the Shanwei travel guide and told us the supporting facilities and location of the hotel. The sweet smile of the lady was very heartwarming. The service attitude was super good. We booked two rooms with different garden views and lake views. The Suzhou garden scenery and the scenery of Shanwei Pinqing Lake are unobstructed, which purifies the eyes. I love it. You can watch the sunset in the hotel! ! There are also swimming pools and children's playgrounds that are very friendly to us who travel with children. You can also exercise and play with children in the hotel. The overall experience is very good. Whether it is service supporting scenery facilities, it is excellent. It is a hotel worth staying in! ! ! ! Recommended! ! !
Original TextTranslated by Google
6/9
Response from Property: Dear guests, thank you for choosing Shanwei Star River Hotel and giving us a five-point praise! We always believe that a good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are very honored to provide you with the best service. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again. I wish you a happy life! — Assistant Lobby Manager of Shanwei Star River Hotel
Guest User
Deluxe Garden-view Twin Room
Stayed in Oct 2024
Family
17 review
5.0/5
Outstanding
Posted on Oct 11, 2024
This time I went on a self-driving trip. After looking at hotels for a long time, I chose Xinghewan. The hotel is really good, with convenient parking and beautiful scenery. Both inside and outside the hotel are excellent scenery. The front desk brother and sister who checked in were very kind. Seeing that we had a lot of luggage, they took the initiative to help us send our luggage up. The service attitude was super good. The room was also very large. You can play in the hotel for a whole day. The facilities are very complete and new. You can go to various attractions in Shanwei during the day and check in at night. You can swim when you return to the hotel. The wooden plank road at the door is really beautiful. Thank you for the enthusiastic service of the hotel staff. I will come back to play next time! !
Original TextTranslated by Google
6/7
Response from Property: Dear guests, thank you for choosing Shanwei Star River Hotel and giving us a five-point praise! We always believe that a good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are very honored to provide you with the best service. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again. I wish you a happy life! — Assistant Lobby Manager of Shanwei Star River Hotel
Guest User
Deluxe Garden-view Twin Room
Stayed in Oct 2024
Other
9 review
5.0/5
Outstanding
Posted on Oct 9, 2024
The hotel is luxuriously decorated and elegantly located not far from Shanwei High-speed Railway Station. The front desk assistant Xiaolin had a very good service attitude and helped us upgrade to a sea view room. The unbeatable sea view outside the window adds a lot to the hotel. The hotel recommended by Xiaolin for locals to dine is also good and has a very down-to-earth feel.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Shanwei Star River Hotel and giving us a five-point praise! We always believe that a good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are very honored to provide you with the best service. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again. I wish you a happy life! — Assistant Lobby Manager of Shanwei Star River Hotel