Guest User
January 4, 2025
The location of the room is excellent. It takes about ten minutes to walk to Songzanlin Temple. The overall design of the hotel is very ******* style, but the software facilities are a bit old (for example, there is no smart toilet)
The tour guide service of Songzanlin Temple provided by the hotel is a highlight. The ******* tour guide is very good, and the explanations are detailed. You can learn the history, culture, and Buddhist history at your fingertips, and you can feel the deep love and pride for the culture of the ******* people.
Most of the hotel's waiters are very good, the bellman, and the front desk manager are all very nice, warm and polite, and solve problems in a timely manner. However, the front desk service (maybe it was the person we met at the time) was a bit unsatisfactory. When no one else checked in, the speed was not fast enough, and there was no timely communication about how long we needed to wait. They kept us waiting with no message. .
The unpleasant experience was that the hotel had a power outage around 2345 that night. There was no flashlight in the room, the phone line was always busy, and there was no waiter to proactively communicate the situation and check in. The whole process lasts 15 minutes. Although the hotel manager effectively handled the problem the next day, the emergency response to emergencies that night was indeed not good enough.
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