Kempinski Hotels in Shanghai

I checked in late at night and there was a minor delay with my luggage, I spoke to the manager on duty once and immediately he apologised, gave me reason and gave me complementary breakfast . Overall the follow up service was wonderful. Concierge staff were excellent , so fast , so helpful , so friendly. Assisted me every single time I asked , collect my luggage , get my take out , courier my package. Amazing service . Initially I wasn’t happy with the view I got , the manager immediately made special arrangements for me to ensure my baby and I were happy! Beautiful river view. The child amenities are cute and carefully packaged in a little gift bag. Good location. Hotel is clean . Smells great. Swimming pool is fun . Comfortable. I will definitely stay again! A good experience

During our stay at the Shanghai Kempinski, the hotel staff May Xiong & Billy Du both went above and beyond expectation. They would always greet us and ensured that our experience felt just like home. From the moment we checked in, every member of the front desk was welcoming and responded really quickly to all our inquiry’s or requests. The housekeeping team did an amazing job of keeping our room clean and comfortable throughout our stay. We really appreciated their attention to detail and the extra care they put into making sure everything was perfect. Overall, I would definitely consider coming back to this hotel during my visit in Shanghai. Hotel is at a good location, close to metro and the bund. Walkable distance to food areas and shuttle to the airport. There’s also a kitchen where you can cook if you want some clean food at home. We cannot thank them enough for making our stay truly memorable. We will definitely bring our kids back again! Jennifer