Holiday Inn Shanghai Hongqiao

I booked a superior king-size room on 5.26 and checked in on 6.12. Due to the impact of Typhoon Butterfly, the flight originally scheduled to take off at 18.30 was delayed to 21.40. It was already 12:30 am when I landed in Shanghai and arrived at the hotel. The check-in guy confirmed with me whether I had booked a king-size room. After I confirmed, I actually arrived at the hotel room 12*2 with twin beds. After I called the front desk, the front desk said that there were no king-size rooms anymore, so they upgraded me to the presidential suite and took me to another building. However, the presidential suite was the last room. The atmosphere at the entrance and the huge room made me feel scared. I asked to change back to the twin room because I was too tired and didn't want to waste time. But when I got back to the room, I found that the hair dryer was thrown directly on the countertop of the sink. Either someone had used the room, or they didn't clean it up before giving it to me. Moreover, I booked the room so long in advance, and they didn't keep the room for me without canceling or changing it. The more I thought about it, the angrier I got.

Lily's service attitude is always very enthusiastic. I stay at Dahua Holiday Hotel every month when I go on business trips. The service is thoughtful.