No. 399 Renmin Road, Huangpu District, Shanghai, ChinaView Hotel Details
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Crystal Orange Hotel Guest Reviews
4.8/5
Excellent
4203 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(4203)
Positive reviews(4163)
Reviews with photos/video(665)
Convenient location(843)
Easy to get around(573)
Friendly front desk staff(427)
Delicious breakfast(337)
Close to metro(276)
Would stay again(117)
Perfect for kids(52)
Nice toiletries(29)
Negative reviews(40)
Shu Ying
Double Room
Stayed in Sep 2024
Family
5 review
5.0/5
Outstanding
Posted on Nov 1, 2024
The staff at this hotel were incredibly welcoming and helpful throughout our stay. Our room was comfy, clean and we had service every day!
Response from Property: Dear guests: Thank you for choosing Orange Crystal Yu Garden Hotel on the Bund of Shanghai. It is our honor to receive your praise. We will continue to work hard to provide you with quality service. Looking forward to your next visit and wishing you a happy life!
Yoong Xin Yap
Superior Room (2 beds)
Stayed in Oct 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Nov 18, 2024
The room is clean and comfortable. Will recommend to people. Good experience.
Response from Property: Dear guests: Thank you for choosing Orange Crystal Yu Garden Hotel on the Bund of Shanghai. It is our honor to receive your praise. We will continue to work hard to provide you with quality service. The Nanjing Road Walkway is about 20 to 30 minutes' walk from the hotel. There are subway lines 10 and 14 near the hotel for you to choose from. It is also very convenient. Looking forward to your next visit and wishing you a happy life!
cy
Superior Double Room
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 16, 2024
Very comfy stay, friendly staffs and great location very near to Yuan Garden.
Response from Property: Dear guests: Thank you for choosing Orange Crystal Yu Garden Hotel on the Bund of Shanghai. It is our honor to receive your praise. We will continue to work hard to provide you with quality service. Looking forward to your next visit and wishing you a happy life!
Guest User
Deluxe Family Room (Parent-Child)
Stayed in Sep 2024
Family
3 review
5.0/5
Outstanding
Posted on Oct 10, 2024
Wonderful experience! All the staff were attentive, polite, helpful and so accommodating to our needs and questions. The hotel has laundry facilities and a gym, free to use. Breakfast was a good spread, Chinese style mainly. Right next to Yu Garden and crossing a few streets takes you to the Bund. The rooms look like their photos and the “XiaoDu”AI operating the room is such fun, just that it only speaks Chinese. We truly enjoyed our stay. Would definitely come back.
Response from Property: Dear guest: Thank you very much for sharing and your love for the hotel. We are committed to providing guests with a home-like experience. The hotel service standards are constantly upgraded, and the hotel is becoming more and more intelligent. There are robot food and goods delivery services, gym and laundry facilities, the curtains in the room can be remotely controlled, and each light can be switched on and off by the bed. In addition, each room is equipped with a refrigerator and speakers. The TV in the hotel is also a 55-inch large LCD TV, so that you can have a warm experience at home every time you stay. You will experience a different style of Shanghai. We look forward to your visit again and wish you a happy life!
Anonymous User
Deluxe Family Room (Parent-Child)
Stayed in Oct 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Nov 2, 2024
Good location and friendly staff
Response from Property: Dear guests: Thank you for choosing Orange Crystal Yu Garden Hotel on the Bund of Shanghai. It is our honor to receive your praise. We will continue to work hard to provide you with quality service. Looking forward to your next visit and wishing you a happy life!
Guest User
Double Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 23, 2024
I recently stayed at the Crystal Orange Hotel and had a great experience. The staff was super friendly and helpful from the moment I arrived. I had a small issue with my room, but they quickly offered me another one, dispite of my booking being wrong. The room was spotless, and the cleaning staff did a great job every day. Everything was fresh, from the linens to the bathroom, and I felt really comfortable throughout my stay.The service was top-notch. The staff always checked in to make sure I had everything I needed, and the restaurant staff was quick and polite. Overall, I really enjoyed my stay and would definitely recommend this hotel. I’ll be back for sure!
Response from Property: Dear guests: Thank you for choosing Orange Crystal Yu Garden Hotel on the Bund of Shanghai. It is our honor to receive your praise. We will continue to work hard to provide you with quality service. Looking forward to your next visit and wishing you a happy life!
Guest User
Superior Double Room
Stayed in Nov 2024
Travel with friends
14 review
3.7/5
Posted on Dec 18, 2024
The hotel location is very close to tourist attractions. However some rooms are rather small and dark in its decoration. Also room temperature is extremely hot due to central heating. Electricity seems to be an issue. Both nights of our stay we were told that the entire hotel will shut down electricity for fixing for at least half an hour at midnight. But hotel staff’s are very helpful though.
Response from Property: 尊敬的賓客您好,非常感謝您選擇入住桔子水晶上海外灘豫園酒店,此次入住未能給您帶來完美的體驗深感抱歉,由於酒店空調都是中央空調目前所有空調都是暖風和送風模式無法單獨控制製冷,在住期間您有問題都可聯繫前台我們會第一時間給您去處理,您對房間空氣質量有要求的也可提前諮詢前台我們也有部分陽台房型,這個房型能接觸外界空氣透氣性也比較好。期待您下次入住,祝您新春快樂!
Guest User
Superior Room (2 beds)
Stayed in Nov 2024
Family
2 review
4.7/5
Amazing
Posted on Dec 14, 2024
Had a wonderful total of 7 nites stay. Very close to 豫园 but still a quiet surrounding.
Bed and pillows were comfortable. Front office staff were overall helpful. A shout out to Queen, patiently helping us with the selection of a room according to our preferences.
Breakfast selection was limited. Metro about 8 to 10 mins walk from hotel.
Response from Property: Dear guests: Thank you for choosing Orange Crystal Yu Garden Hotel on the Bund of Shanghai. It is our honor to receive your praise. We will continue to work hard to provide you with quality service. The Nanjing Road Walkway is about 20 to 30 minutes' walk from the hotel. There are subway lines 10 and 14 near the hotel for you to choose from. It is also very convenient. Looking forward to your next visit and wishing you a happy life!
Guest User
Deluxe Double Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 7, 2024
Location of hotel is right next to yu garden. Love that there is a family mart located right next to the entrance.Staff were all very polite and accommodating. Service was excellent. Will definitely revisit when I am in Shanghai.
Response from Property: Dear guests: Thank you for choosing Orange Crystal Yu Garden Hotel on the Bund of Shanghai. It is our honor to receive your praise. We will continue to work hard to provide you with quality service. The Nanjing Road Walkway is about 20 to 30 minutes' walk from the hotel. There are subway lines 10 and 14 near the hotel for you to choose from. It is also very convenient. Looking forward to your next visit and wishing you a happy life!
Guest User
Deluxe Room (2 beds)
Stayed in Nov 2024
Family
1 review
1.5/5
Posted on Dec 4, 2024
The building is very old. No auto air conditioner. Breakfast service is not good. Too expensive, not worth the money.
Response from Property: Dear guest, we apologize that our stay did not bring you a wonderful experience. If you have any questions during your stay, you can contact the front desk to provide services and resolve any issues. The hotel breakfast is the company's standard buffet, consisting of Chinese and Western cuisine. Each person has a different taste. If you have any special needs for breakfast, please inform the front desk to make a note and notify the restaurant to arrange it for you as much as possible. The front desk staff will speak simple English, and we will also strengthen our practice later. As the hotel version is version 0.5 and the room facilities are also fully intelligent control systems, we apologize for not meeting your expected check-in standards. There are scenic spots near the hotel. Both the Yu Garden Chenghuang Temple and the Bund are near the hotel for 5-10 minutes. The nearby subway lines 10 and 14 are very convenient. Thank you again for your feedback, and we hope you can visit our hotel again. Wishing you a happy life!
Freda Song
Deluxe Family Room (Parent-Child)
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 29, 2024
Staff are very helpful and passionate. The location of the hotel is very convenient. Walking distance to Yu Garden, which is located just behind the hotel. Also, they can help to receive delivery.
Response from Property: Dear guests: Thank you for choosing Orange Crystal Yu Garden Hotel on the Bund of Shanghai. It is our honor to receive your praise. We will continue to work hard to provide you with quality service. Looking forward to your next visit and wishing you a happy life!
Guest User
Deluxe Room (2 beds)
Stayed in Apr 2024
Family
1 review
4.7/5
Amazing
Posted on May 30, 2024
It is a lovely hotel, near everywhere., but we are vegetarian so the breakfast food is limited for us, even though we inform the kitchen, hope the management can do something about it. And I can review in happy cow (a world wide vegetarian app), can push up the popularity of this hotel.
Response from Property: Dear guests: Thank you for choosing Orange Crystal Yu Garden Hotel on the Bund of Shanghai. It is our honor to receive your praise. We will continue to work hard to provide you with quality service. The Nanjing Road Walkway is about 20 to 30 minutes' walk from the hotel. There are subway lines 10 and 14 near the hotel for you to choose from. It is also very convenient. Looking forward to your next visit and wishing you a happy life!
Hendyant
Superior Room (2 beds)
Stayed in Apr 2024
Family
4 review
5.0/5
Outstanding
Posted on May 28, 2024
Orange Crystal hotel location is neighbours of Yu Yuan garden and only walking distance to The Bund which is a must visit tour destination in Shanghai. Subway station (Yu Yuan) is just opposite across the street, therefore you can reach as many destinations as you want.
Furthermore surrounding the hotel there are abundant shops selling various types of food, convenience shops and even a tattoo parlour is closed.
The front desk staff are friendly, polite and professional, when I check in the lady seriously finds me two rooms on the same floor since we're family and the other staff offer hot tea as we arrive.
This kind of hospitality is hard to find in a common hotel.
Last but not least the hotel is well maintained, clean, equipped with fresh and modern facilities, they also provide breakfast, plenty of mineral water, soft drinks, coffee and tea powder.
The hotel is worth of money and I will stay again when I visit Shanghai in the future
Response from Property: Dear guests: Thank you for choosing Orange Crystal Yu Garden Hotel on the Bund of Shanghai. It is our honor to receive your praise. We will continue to work hard to provide you with quality service. The Nanjing Road Walkway is about 20 to 30 minutes' walk from the hotel. There are subway lines 10 and 14 near the hotel for you to choose from. It is also very convenient. Looking forward to your next visit and wishing you a happy life!
Jessleow90
Double Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 12, 2024
The hotel is near to everything and everywhere.Walking distance to The Bund and the railway.
Response from Property: Dear guests: Thank you for choosing Orange Crystal Yu Garden Hotel on the Bund of Shanghai. It is our honor to receive your praise. We will continue to work hard to provide you with quality service. Looking forward to your next visit and wishing you a happy life!
BOON AIK
Deluxe Double Room
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 9, 2024
it was really a very comfortable and amazing stay here. near to every of the tourist attraction. most importantly it is very clean and comfortable
Response from Property: Dear guests: Thank you for choosing Orange Crystal Yu Garden Hotel on the Bund of Shanghai. It is our honor to receive your praise. We will continue to work hard to provide you with quality service. Looking forward to your next visit and wishing you a happy life!