New Knight Royal Hotel (Shanghai Pudong Airport Avenue) Reviews
New Knight Royal Hotel (Shanghai Pudong Airport Avenue)
No.2751 Chuanliu Road, Pudong New Area, Shanghai, 200000, ChinaView Hotel Details
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New Knight Royal Hotel (Shanghai Pudong Airport Avenue) Guest Reviews
4.4/5
850 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(850)
Positive reviews(791)
Reviews with photos/video(125)
Offers pick-up/drop-offs(266)
Close to airport(126)
Friendly front desk staff(125)
Easy to get around(89)
Large rooms(61)
Quiet & comfortable(44)
Delicious breakfast(32)
Perfect for business trips(25)
Negative reviews(59)
Hi
Business Double Room (Main villa)
Stayed in Jan 2025
Solo travelers
134 review
4.5/5
Great
Posted on Feb 26, 2025
Good location close to the airport, good for early or night flight , things are very good here I like this hotel recommend it
Response from Property: Dear distinguished guest, hello! Thank you very much for your affirmation and satisfaction with our hotel. The hotel is staffed 24 hours a day, and we will help you solve the problem as soon as possible. We have always paid attention to the feelings of guests during their stay, and strive to make every guest feel the warmth of home. It's a pity that it is not a five-point praise~ But thank you for your review. With your encouragement, we will do better. We will always wait for you~See you there~ Remember to give it five points next time~
Abdul_Rehman
Deluxe Double Room (Main villa)
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 5, 2024
Yeah. Tye hospitality was pretty nice and good. I really had fun there. Suggested 👍🏻
Response from Property: Hello! Thank you very much for your support and recognition of the hotel in all aspects. Everything we do is only to bring a different vacation experience to every guest. Seeing your satisfaction and affirmation, we are truly moved. We will continue to work hard and always be ready for you to come back at any time
A.K SCW
Business Room (Cards) (Main building)
Stayed in Apr 2024
Couples
1 review
2.0/5
Posted on Jun 4, 2024
Not cleaning the bathtub and also explain our customers doesn't using .
So what ??
Only good point is closing to Airport .
Response from Property: Hello! We are also very sorry to see your feedback. We have actively rectified it and have provided training and punishment to relevant departments. As your information is confidential, we are unable to contact you. We hope you can contact us and give us an opportunity to explain and apologize. We will continue to work hard and make progress with your support and help! I'm very sorry for not providing you with a wonderful accommodation experience. Sincerely welcome you to stay again. Sincerely looking forward to your next visit, thank you!
DesignYourLifeTips❤️
Double Room (Main building, special promotion)
Stayed in Mar 2023
Business travelers
21 review
4.7/5
Amazing
Posted on Apr 24, 2023
Overall very satisfied with this hotel. I arrive around 2am, call to front desk, they pass a driver contact to call. Call the driver and wait for 30minutes. Driver came with a bus that pickup 3 hotels that share this shuttle bus. From airport distance to hotel takes around 30 minutes drive. Room is clean and tidy, with all the amenities that you need, hot shower clean bed and quiet environment. I would say is a good price for overnight hotel that close to the airport and want to have a few hour rest before you going to a meeting next day. Will consider book again next time.
Response from Property: Distinguished Guests: Hello! Thank you for your support and trust in US, we will continue to uphold the heart to do things, careful, service concept, so that you feel the home-like warmth in the residence. Look forward to your visit again to review our progress, I wish you happy every day!
Guest User
Business Double Room (Main villa)
Stayed in Mar 2024
Business travelers
5 review
3.0/5
Posted on Apr 5, 2024
Budget hotel. The cleanliness is still acceptable
Response from Property: Dear guest: Hello! Thank you very much for choosing the New Royal Hotel! A score of 3 is a negative review. Please leave your feedback and suggestions on the hotel. We will humbly accept and correct them,! I hope you can continue to follow us in the future and tell us more about your feelings and experiences during your stay. We look forward to your visit again!
Guest User
Guestroom (Double bed) (Main building, special promotion)
Stayed in Jan 2023
Solo travelers
8 review
4.7/5
Amazing
Posted on Feb 16, 2023
Nice hotel to stay in
Response from Property: Distinguished Guests: Hello! Thank you for your support and trust in US, we will continue to uphold the heart to do things, careful, service concept, so that you feel the home-like warmth in the residence. Look forward to your visit again to review our progress, I wish you happy every day!
Guest User
Guestroom (Double bed) (Main building, special promotion)
Stayed in Feb 2023
Solo travelers
50 review
4.0/5
Very Good
Posted on Mar 27, 2023
Great for the price, room was big, clean and quite,
2km walk to find food streets, shuttle service good and reliable , defo worth the money will stay again when needed,
Response from Property: Dear guests, hello, thank you for your recognition. Every need of our guests is the direction we sincerely strive for. We must work harder to build a five-star standard and look forward to the next trip. We can create more perfect services for you.
Aziz Ul Hassan
Double Room (Main building, special promotion)
Stayed in Apr 2023
Family
3 review
5.0/5
Outstanding
Posted on Jun 23, 2023
Nice close to airport, free shuttle pick up and drop off. Overall good experience.
Response from Property: Dear guests, thank you very much for your praise of our hotel, and we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel. I look forward to coming again. Have a nice trip!
Boyscout76
Guestroom (Double bed) (Main building, special promotion)
Stayed in Jan 2023
Solo travelers
36 review
4.7/5
Amazing
Posted on Feb 13, 2023
Though is basic but it is all you need to a comfortable sleep! Bed and mattress and pillows are comfortable and smells clean! Breakfast is basic and is all you need! I took the 7:10 free - transport service and kudos to the lady driver, doing her best service and attitude for a free service ! That’s rare even in other priced hotels !
Don’t be prejudiced because the hotel is low priced, your stay worth more than the pennies you paid!
Ideal for short transit: free drop and pick up service from airport!
Response from Property: Distinguished Guests: Hello! Thank you for your support and trust in US, we will continue to uphold the heart to do things, careful, service concept, so that you feel the home-like warmth in the residence. Look forward to your visit again to review our progress, I wish you happy every day!
Guest User
Guestroom (Double bed) (Main building, special promotion)
Stayed in Jan 2023
Solo travelers
1 review
3.5/5
Posted on Feb 10, 2023
The hotel is far away from the subway line but you can enjoy a free aiport shuttle ride to and from the hotel. The room is average and the services are also good. There wasn't a lot of variety when it comesto the early breakfast. In general it's a good hotel and i don't mind staying there again!
Response from Property: Hello! Thank you very much for choosing the new royal hotel! You are welcome to leave your feedback and suggestions on the hotel. We will accept and correct them with an open mind. 3.5 points is a bad comment on the hotel. Our aim is to provide every guest with consistent high-quality service to meet your expectations. I believe that with your support, we will continue to improve the quality of service. I hope you can continue to pay attention to the new royal hotel in the future and tell us more feelings and experiences when you stay in the future. We warmly look forward to your coming again!
HECKER
Guestroom (Double bed) (Main building, special promotion)
Stayed in Feb 2023
Couples
18 review
3.5/5
Posted on Mar 27, 2023
Typical airport hotel. Nothing bad.
Airport pickup and drop was good.
Response from Property: Hello! Thank you very much for your affirmation and satisfaction with our hotel. The hotel is manned 24 hours a day, and we will help you solve the problem as soon as possible. We have been paying attention to the guests' feelings during their stay, and strive to make every guest feel the warmth of going home. Unfortunately, it is not well received. But I still appreciate your comments. With your encouragement, we will do better. We will always wait for you ~ Be there or be square ~ Remember five points next time.
Vipal
Double Room (Main building, special promotion)
Stayed in Feb 2023
Business travelers
6 review
5.0/5
Outstanding
Posted on Apr 29, 2023
Great location, service is too good
Response from Property: Dear guests: Hello! Thank you for your 5-point comment! I am very happy to bring you a wonderful time for your trip. Your appreciation has greatly encouraged the hotel and is also the driving force for our progress. We will continue to be enthusiastic and strive to make every guest feel at home. We are eagerly looking forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
DIsneyRANDO
Guestroom (Double bed) (Main building, special promotion)
Stayed in Jan 2025
Travel with friends
2 review
2.5/5
Posted on Feb 2, 2025
I went on a trip with a friend who speaks Chinese
But I had to go check in to the hotel alone
I took the subway as far as I could and got off
There was a small outlet
Like Sasang Terminal
I took a bus and went on a country road for about 30 minutes
The bus stop names were so similar
And there was a big gap between each stop, so I was very careful not to miss it
Also, there were two hotels with similar names, so I had to enter the address correctly
I asked for two beds at the desk
I sighed, but they took care of it. I was thankful
If it were Korea, I would have argued that there were two in the picture
There were no bathroom slippers, but there were disposable slippers
The floor was carpeted, so it couldn't be considered clean
The towels were surprisingly very clean
They set off firecrackers all night long, like the Gwangalli fireworks festival
But I accepted it as it was not the hotel's fault, but Chinese New Year culture
I went around a lot during the day, so I slept well
I booked a shuttle at 5:10 in the morning and waited in the lobby ten minutes early. The tour bus went around several hotels and came here last, and it took about 20 minutes to get to the international terminal I got off
The bus seems to get off at the second domestic stop and then the international terminal
The flight is at 9:20, but I got on the shuttle at 5:10, so
I had some time to spare and had a bowl of rice in the lounge, which was perfect
They also gave me a comb, toothbrush, and toothpaste
The price is around 30,000 won, but since I wrote a lot of reviews on Trip.com,
I got a discount and booked it for about 12,000 won per person
The accommodation was in a rural area like Jangyu or Gimhae, so I was scared to go there alone as a foreigner, but the woman at the desk and the security guard were friendly
The smell of cigarettes was so strong that they were playing mahjong on the first floor,
but this is also their culture
I got the motel closest to the airport and achieved my goal of not missing my flight.
Original TextTranslated by Google
6/14
Response from Property: 尊敬的貴賓,您好!看到您的點評我們也感到非常抱歉,您的反饋我們已經在積極整改,也已經對相關部門進行了培訓以及處罰,因為您的訊息是保密的我們也無法聯繫您,希望您能聯繫我們,給我們一個解釋道歉的機會,我們會繼續努力,在您的支持與幫助下不斷進步!非常抱歉沒有給您帶來美好的住宿體驗感。誠摯的歡迎您再次入住。真誠的期待您的再次光臨,謝謝!
Guest User
Guestroom (Double bed) (Main building, special promotion)
Stayed in Jan 2025
Other
17 review
5.0/5
Outstanding
Posted on Feb 26, 2025
After returning from abroad, this hotel has a special minibus to pick up at the airport. A very beautiful lady greeted me when I arrived. She was very nice and helped me upgrade the room type. The hotel also sent me to the airport and Disney in the morning. The room was generally OK. I feel that the price-performance ratio is quite good in Shanghai. The disadvantage is that the sound insulation is not very good and the room is a bit old.
Original TextTranslated by Google
Response from Property: 親愛的客人,您好!您的鼓勵五星好評和對我們服務的認可我們已經接收到了!我們倍感開心,也會更加加倍努力工作,回饋客户的支持。無論是硬件品質還是酒店服務方面,都希望貼心周到為您打點到一切微小的服務!我們誠意期待您的再次光臨,希望能為您創造更多的驚喜+滿意的入住體驗!祝您一切順利,生活愉快!
Guest User
Double Room (Main building, special promotion)
Stayed in Jan 2025
Family
32 review
5.0/5
Outstanding
Posted on Feb 18, 2025
The room is OK. The twin room is bigger and the king room is smaller, but it is enough. It is convenient to go to the airport. It is about 20 minutes by car if you don't pick up other people. The pick-up service is outsourced. You can call at any time to pick up the station at night. It runs every hour during the day. The front desk is pretty and efficient. The service staff for breakfast is good. Although there are not many types of breakfast, the taste is OK and you can eat enough. Maybe because the hotel is popular during the day, the seats for motorcycle drivers need to be improved. When you go out, you should pay attention to each other. Don't get angry because of a small thing. The passenger's suitcase was pressed under, and she hoped that the driver could help take it. At that time, her attitude and tone were not very good. The driver didn't indulge her. In front of the elderly, children and foreign friends on the car, she had to get off the car to argue. They were all in a hurry to catch the plane. They would never see each other again next time. Why bother? As far as the hotel is concerned, it is quite humane. Try to satisfy customers as much as possible and make it convenient. Oh, by the way, the room I booked was priced at around 140, but I looked online and the room I stayed in was priced at around 120. Maybe the price was adjusted later. Overall, it went smoothly and I was satisfied. What touched me most was that the lady at the front desk gave us breakfast coupons. At 38 yuan per person, it’s not cheap. Thank you, beautiful lady.
Original TextTranslated by Google
Response from Property: 親愛的客人,您好!您的鼓勵五星好評和對我們服務的認可我們已經接收到了!我們倍感開心,也會更加加倍努力工作,回饋客户的支持。無論是硬件品質還是酒店服務方面,都希望貼心周到為您打點到一切微小的服務!我們誠意期待您的再次光臨,希望能為您創造更多的驚喜+滿意的入住體驗!祝您一切順利,生活愉快!