Anonymous User
April 7, 2025
The sanitation is very good, the environment is very good, the service is very speechless. It's the first time I've seen such a cool front desk. There are two front desks, one young lady has a very good attitude, and the other is an auntie. I put my things in the lobby before I left, and they were gone when I came back. Then our front desk auntie didn't look for my things for you, but instead blamed you for putting your things at the front desk and why you didn't explain. 1. I did explain it, but she refused to admit it, and I couldn't do anything. 2. Even if I didn't explain, don't you have surveillance in the lobby? What did our auntie say? The auntie just said that the things were missing and the surveillance couldn't be adjusted, so she asked me to wait there. Later, the young lady asked to help me find it, and then she went to help me find it. It's not like I haven't stayed in this hotel before, and it's not like I haven't stored things before, but it's really the first time I've encountered such a situation. She was playing dumb with me and insisted that I admit my mistake for not telling her about it. Okay, then I said that's fine, maybe I remembered it wrong and forgot to explain it, but she was still indifferent. The auntie lectured me at the front desk for half an hour, repeatedly blaming me for why I didn't explain (100% sure that I had explained it). There were six or seven people sitting in the lobby, and the auntie didn't care about my face at all, just yelling and yelling Although your room is cheap and I didn't spend much money, but since I've paid, I'm a consumer. This is the first time I've seen service staff riding on the heads of consumers. There are no loopholes in the whole store except this aunt. Of course, the environment is really recommended to everyone.
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