Homeinn (Shanghai the Bund & Nanjing East Road subway station) Guest Reviews
4.4/5
866 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.2
Service4.6
Cleanliness4.4
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All reviews(866)
Positive reviews(799)
Reviews with photos/video(54)
Friendly front desk staff(133)
Easy to get around(114)
Close to metro(80)
Convenient for shopping(36)
Small room size(32)
Classy environment(27)
Many dining options(18)
Luggage delivery service(3)
Negative reviews(67)
Jaiaree
Family Room
Stayed in Aug 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Aug 26, 2024
Good location but the hotel is quite small, 2nd floor no elevator, have to bring luggage on your own
Response from Property: Thank you for your feedback! Were thrilled you loved our prime location. Apologies for the inconvenience with the stairs – were here to assist with luggage whenever you need a hand. Hope to welcome you back soon!
Guest User
Family Room
Stayed in May 2024
Family
1 review
3.7/5
Posted on May 26, 2024
Best location with good price. Reception staffs are so nice and helpful. No stairs so 1st floor is the BEST. Not clean as hotel’s standard.
Response from Property: Dear guest, thank you for your detailed review and sharing. We are sorry that this stay did not fully meet your expectations. We will share every valuable suggestion you mentioned with the hotel management, find out the shortcomings from the subtleties, maintain the good aspects, and improve the shortcomings. We always strive to create a perfect stay experience for guests. I believe you will have a brand new experience when you stay next time. We sincerely invite you to come again.
Guest User
Business Double Room
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 28, 2024
Clean room, good location, staff very helpful.
Response from Property: The hotel's reply: Dear guest, hello: Thank you very much for choosing our hotel as your stay for this trip. As you said, the hotel has a convenient and superior location, complete supporting facilities, a clean and tidy environment, and considerate and thoughtful service with a smile. It aims to help you get rid of the tiredness of the journey and convey full vitality to the next stop. Thank you for your support. Xiaoru looks forward to your return. I wish you good health and happiness for your family.
Saint668
Business Double Room
Stayed in Nov 2024
Business travelers
23 review
5.0/5
Outstanding
Posted on Nov 16, 2024
The hotel is very close to Nanjing East Road and the Bund, and there are many attractions around it, just a few minutes' walk away. It is next to Exit 6 of Nanjing East Road Subway Station, and the location is convenient. The room is clean, the front desk service is warm and thoughtful, with a sweet and bright smile, and helped to delay check-out. Very good, I will stay here again in the future.
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Guest User
Business Double Room
Stayed in Sep 2024
Business travelers
10 review
1.7/5
Posted on Sep 28, 2024
This is the first time I can't wait to review a hotel. When choosing a hotel, there are two options of similar location and price, the windowless king room of the All Seasons (most rooms have no windows) and the superior king room of this Home Inn, both of which cost about 420 yuan. I usually don't book a room without windows, so I chose Home Inn. As a result, I found a very strong musty smell as soon as I entered the hotel. The front desk said it was the smell of the air conditioner. After entering the room, the musty smell was overwhelming. I turned on the dehumidifier all night and was woken up in the middle of the night. If it wasn't too late to check in, I would definitely choose another place. Is this moldy and dilapidated state a normal standard for chain hotels? How did such a Home Inn pass the chain assessment? There are many beautiful and very dirty places that I didn't take pictures of, so avoid them, everyone.
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Response from Property: Hello dear guests! Thank you for your review and sharing of your stay! I am very sorry to bring you a bad experience. Thank you very much for your valuable opinions. The hotel will carry out comprehensive repairs and rectifications for the wall problems you raised. The hotel will continue to work hard and hope that you can make a new start for the hotel. The opportunities will continue to improve and we look forward to your next visit!
Guest User
Family Room
Stayed in Sep 2024
Family
2 review
5.0/5
Outstanding
Posted on Sep 17, 2024
The bed is soft and comfortable, making me immersed in sweet dreams. The room is clean and tidy, and I live very comfortably! The hotel has a superior location, convenient travel, and complete surrounding facilities!
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Response from Property: Hotel reply:
Hotel reply: Dear guest! Thank you for staying at Home Inn Shanghai Bund Nanjing East Road Subway Station. Thank you for your recognition and encouragement of our service work. It has always been our goal to create a warm and historical accommodation environment for guests. The hotel will continue to provide more customer services to bring more convenience and benefits to guests. I am glad that the new service brings you a satisfactory experience. Looking forward to your visit again!
Guest User
Queen Room
Stayed in Sep 2024
Couples
2 review
2.0/5
Posted on Sep 18, 2024
Objectively speaking, the location is on Nanjing East Road, very close to Yu Garden and the Bund. However, the hygiene is worrying, the corridor smells of urine, there is no elevator, and the suitcases need to be carried to the second floor. The room is very small, and the bathroom is like a prison. I chose a room without windows. It is small, hot and humid at night. The air conditioner blows directly into my face and cannot be turned on at all. The noise is also loud, ticking all day long. I don’t know if it is a dumpling shop upstairs or the sound of water dripping. I stayed for one night and immediately canceled the reservation in advance.
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Response from Property: Hello! Thank you for your review and sharing of your stay! We are very sorry to bring you a bad experience. The unique location is indeed one of the advantages of the hotel. Our store is located in the prime location of the city center on Nanjing East Road! Traveling is convenient. Thank you very much for your valuable opinions. The hotel will continue to work hard. I hope you can give the hotel a chance to correct its mistakes and continue to improve. We look forward to your next visit!
Guest User
Business Double Room
Stayed in Sep 2024
Business travelers
1 review
2.5/5
Posted on Sep 2, 2024
Facilities: Really old, the toilet door can't be closed, like an outdated guesthouse
Environment: There are only one and two floors, no elevator, poor sound insulation, using the toilet upstairs feels like the next second the water will pour on your face, you can hear the conversation in the lobby in the room, and you can hear people talking outside the window near the community clearly. I didn't get a good rest all night, and I was woken up by the sound of the garbage truck outside the window in the morning. I had a headache due to neurasthenia
Service: The service attitude is really good. I was arranged to stay on the first floor with a big suitcase. Because I couldn't stay because of something, I asked for early check-out two days later. They are very reasonable. The only thing I am satisfied with.
The location is really convenient, nothing special
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Response from Property: Dear guest: Thank you for choosing us as your accommodation choice. In response to your valuable opinions, we attach great importance to and will focus on improving all aspects of the experience, especially the facilities and door locks that you are concerned about, and will take immediate measures to improve them. We sincerely apologize for your stay experience this time. Please believe that we will continue to work hard to optimize and look forward to being in a better condition to welcome you again in the near future.
Haluo0212
Queen Room
Stayed in Aug 2024
Family
3 review
5.0/5
Outstanding
Posted on Sep 5, 2024
The location is excellent. It's only two minutes' walk from Exit 6 of Nanjing East Road Subway Station (Exit 7 is the Bund), and it's only ten minutes' walk to the Bund. It's on the street, but not noisy. I stayed with the elderly and children. The room was very clean, the bedding didn't smell, the air conditioner in the room had good power, and there was no damp smell. The staff were very nice and would be very kind to help us solve problems. This location, this price, and this service are really the best hotels I've stayed in in recent years! Just stay here, it's great, this is a personal test from a sister from Northeast China!
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Response from Property: The hotel's reply: Dear guest, hello: Thank you very much for choosing our hotel as your stay for this trip. As you said, the hotel has a convenient and superior location, complete supporting facilities, a clean and tidy environment, and considerate and thoughtful service with a smile. It aims to help you get rid of the tiredness of the journey and convey full vitality to the next stop. Thank you for your support. Xiaoru looks forward to your return again. I wish you good health and happiness to your family!
Guest User
Business Double Room
Stayed in Aug 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Sep 4, 2024
The room is good, but a little small in Shanghai, which is understandable. There are also all kinds of facilities, and the location is very convenient. There is a subway entrance a few hundred meters away.
Original TextTranslated by Google
Response from Property: The hotel's reply: Dear guest, hello: Thank you very much for choosing our hotel as your stay for this trip. As you said, the hotel has a convenient and superior location, complete supporting facilities, a clean and tidy environment, and considerate and thoughtful service with a smile. It aims to help you get rid of the tiredness of the journey and convey full vitality to the next stop. Thank you for your support. Xiaoru looks forward to your return again. I wish you good health and happiness to your family!
JO9696
Business Double Room
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Sep 2, 2024
About 30 meters from Exit 6 of Nanjing East Station for Subway No. 2 and No. 10. Excellent location. Friendly front desk service. Clean room with white bedding. Has windows. Good air conditioning. Good soundproofing. The room is not big, I stayed in a king-size bed room, but it was enough for two people. Good WiFi.
Five-star praise.
Original TextTranslated by Google
Response from Property: Dear guest, hello: Thank you very much for choosing our hotel as your stay for this trip. As you said, the hotel has a convenient and superior location, complete supporting facilities, a clean and tidy environment, and considerate and thoughtful service with a smile. It aims to help you get rid of the tiredness of the journey and convey full vitality to the next stop. Thank you for your support. Xiaoru looks forward to your return again. I wish you good health and happiness to your family!
Guest User
Business Double Room
Stayed in Aug 2024
Family
6 review
5.0/5
Outstanding
Posted on Oct 12, 2024
The hotel is in an excellent location. It takes only 1 minute to get to the subway. Turn left and you will see Nanjing Road. It is very close to the Oriental Pearl Tower and Chenghuang Temple. There is a snack street opposite the hotel. The price is not expensive and the taste is good. I have recommended 2 colleagues to book here😊😄
Original TextTranslated by Google
Response from Property: Dear guest, hello: Thank you very much for choosing our hotel as your stay for this trip. As you said, the hotel has a convenient and superior location, complete supporting facilities, a clean and tidy environment, and considerate and thoughtful service with a smile. It aims to help you get rid of the tiredness of the journey and convey full vitality to the next stop. Thank you for your support. Xiaoru looks forward to your return again. I wish you good health and happiness to your family!
Guest User
Business Double Room
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 28, 2024
Good service, good taste, and very clean. It's been a very comfortable stay these days. It's very close to various attractions and everything, a great choice!
Original TextTranslated by Google
Response from Property: Dear guest, hello: Thank you very much for choosing our hotel as your stay for this trip. As you said, the hotel has a convenient and superior location, complete supporting facilities, a clean and tidy environment, and considerate and thoughtful service with a smile. It aims to help you get rid of the tiredness of the journey and convey full vitality to the next stop. Thank you for your support. Xiaoru looks forward to your return again. I wish you good health and happiness to your family!
Guest User
Business Double Room
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 23, 2024
The room is very good, the location is very close to the Bund and Nanjing Road, it's just a short walk away, it's very convenient to travel, the service attitude is very good, and members also get small gifts
Original TextTranslated by Google
Response from Property: Dear guest, hello: Thank you very much for choosing our hotel as your stay for this trip. As you said, the hotel has a convenient and superior location, complete supporting facilities, a clean and tidy environment, and considerate and thoughtful service with a smile. It aims to help you get rid of the tiredness of the journey and convey full vitality to the next stop. Thank you for your support. Xiaoru looks forward to your return again. I wish you good health and happiness to your family!
abbybibibee
Guestroom (2 beds)
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 15, 2024
A very cost-effective hotel, Exit 6 of Nanjing East Road on Metro Line 10, the hotel is less than five minutes' walk across the road, which is very convenient for traveling with babies and the elderly. The size of the hotel room is relatively acceptable for a place like Shanghai where every inch of land is valuable! The front desk service and the cleaning lady's service are very good! They are always responsive. I will continue to choose this hotel next time I come.
Original TextTranslated by Google
Response from Property: Dear guest, hello: Thank you very much for choosing our hotel as your stay for this trip. As you said, the hotel has a convenient and superior location, complete supporting facilities, a clean and tidy environment, and considerate and thoughtful service with a smile. It aims to help you get rid of the tiredness of the journey and convey full vitality to the next stop. Thank you for your support. Xiaoru looks forward to your return again. I wish you good health and happiness to your family!