Guest User
October 19, 2024
The service at the front desk was extremely poor. There was no etiquette or manners. There was no humane way to handle customers' unintentional duplicate bookings, so that the guests were stranded at the front desk for more than an hour. Even when they were about to leave, the parking manager at the main entrance of the hotel was absent without reason, and the car did not need to be parked, so my car could not be driven out normally. I asked the front desk staff to coordinate, and they said it was the business of the parking staff who contracted the hotel and I should contact them. This kept me stranded for about 30 minutes. It took me nearly 2 hours to coordinate and cancel the room. I didn't even have time to eat and was very upset. I felt very bad and hope that things will improve in time.
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