Hyatt Centric Zhongshan Park Shanghai

Hyatt Centric has a great sense of design. Judy at the front desk was kind enough to arrange a room with a better view in advance—the scenery overlooking Zhongshan Park was lovely. The location is super convenient, whether you're taking the metro or catching a cab, and having a Popeyes downstairs was a surprisingly handy bonus. I got up early to check out the gym, which was nice. Upon checkout, I accidentally left behind some prepared food I bought the day before, but I contacted Judy, and she kept it in the fridge for me so I could pick it up on my way home. Truly grateful for her help! I will definitely come back next time I have the chance. Highly recommended!

This is my second stay here, and the room was fantastic! It has a stylish, Shanghai-chic vibe, perfect for couples. Lilian's service, in particular, made us feel right at home. Highly recommend!

The room was very clean, and even though it was during the National Day holiday, the soundproofing seemed quite good. I slept soundly through the night, and every mirror had lights, which is super convenient for anyone who needs to do their makeup! Due to unforeseen circumstances, I had to adjust my travel plans and check out early. The staff on duty quickly processed my request. Overall, my stay was fantastic! 🥰

Overall, it was okay. However, there was a strange musty smell in the room—damp with a fungal, fermented odor—and the air conditioning barely cooled.

As a designer, I found the overall design of the hotel quite impressive. It has that refined Shanghai style, and many areas are very well-designed. However, there were also many shortcomings: 1. The housekeeping was not thorough. A mascara left by the previous guest almost led to an argument between us. 2. Food delivery couldn't be brought directly to the room; we had to go downstairs to pick it up. Even a delivery robot or a staff member delivering it would significantly improve the quality of service. 3. We had requested a birthday setup, and at check-in, we were told it was being arranged. Yet, when we entered the room, there was nothing.

The hotel's location is excellent, right next to Zhongshan Park. Interestingly, there are two Hyatt hotels right next to each other, and I even went to the wrong one when checking in, haha. The hotel doesn't have robots to deliver takeout to your room; you need to take the elevator, then an escalator, to the first-floor hallway to pick it up yourself. The room lighting isn't very bright, and the switches are hard to operate, but the bathroom light is very bright, and the shower water doesn't leak out, which is a big plus. The front desk service was quite mediocre. I booked for two nights but was only given a key card for one day. On the second day, I couldn't get into my room with heavy bags. When I went downstairs to tell them, they showed no concern whatsoever, acting as if nothing had happened. However, the hotel also has thoughtful services; when checking out, there was a dedicated person at the entrance to help put my luggage into the car.

The location is very convenient. I was very satisfied with this trip. There's also delicious and authentic 'tangshui' (dessert soup) right across the street. The room decor is exquisite and tasteful, and the breakfast completely suited my palate. It seems to host quite a few foreign guests. I hope to have more time to enjoy it better on my next visit.

Let's not even get into the small, smelly room; the hotel's management issues are a bigger problem. It's unacceptable for a hotel to host commercial events that infringe upon guests' rights. When we checked in, the front desk told us the hotel pool was open from 7 AM to 5 PM for guests. Then, after breakfast at 9:30 AM, we went down to swim only to find the pool had been booked for a private event? And then the hotel told us to come back and swim after their event was over. What kind of logic is that? My time and plans were disrupted because the hotel didn't inform me in advance. Are guests supposed to just bear the consequences? We brought this to the hotel's attention, and their response was that we could have a late check-out or come back another day to swim. That's truly ridiculous. I already had plans for after noon, and am I really going to make a special trip back to this hotel just to swim again? When will the hotel staff realize that guests aren't missing out on just this one swim; it's the irritating way they deflect and make excuses when a problem arises. Oh, and I have to mention the group of women with long, flowing hair and full makeup doing a photoshoot in the pool. That's really off-putting for anyone actually trying to swim!

The hotel is absolutely beautiful, and this was my first stay. I loved the mirrors in the elevator! 🥰 The room was quiet, and the front desk service was superb – they even sent me a birthday cake. What a happy day! It was so blissful to stay in the room during the rain, enjoying takeout and a face mask. The scallion oil noodles for breakfast were delicious, and the location is excellent. I even went downstairs to get milk two days in a row! My mom thinks the hotel's cleanliness is exceptional, which truly takes skill. I especially loved the beautiful cushions on the sofa in the room. The gym reception staff were also incredibly warm and attentive. I love everything about this hotel.