Suning Novotel Shanghai

Suning Novotel Shanghai Reviews

Suning Novotel Shanghai

Building 4 No. 1188, Nanliu Road, Chuansha New Town, Pudong New Area, Shanghai, ChinaView Hotel Details
Suning Novotel Shanghai
Suning Novotel ShanghaiSuning Novotel ShanghaiSuning Novotel Shanghai
Check available rooms for your travel dates
We Price Match
1 night

Suning Novotel Shanghai Guest Reviews

4.6/5
Very Good
1618 review
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
Filter by:
Sort by:
All reviews(1618)
Positive reviews(1564)
Reviews with photos/video(663)
Offers pick-up/drop-offs(487)
Friendly front desk staff(277)
Delicious breakfast(230)
Perfect for kids(222)
Has facilities for children(108)
Close to airport(55)
Delicious buffet(32)
Great swimming pool(16)
Negative reviews(54)
Yvaine Wong
Cartoon Themed Cabana (2 beds)
Stayed in Nov 2024
Family
3 review
4.5/5
Great
Posted on Dec 7, 2024
The location is a little deep but is good for relax as far from shanghai city. Travel distance to city bout 1hr. Hotel breakfast is good, surrounding also hv few restauran so need no to travel far for lunch /dinner. Hotel prepare transfer to chuansha metro, Shanghai Disney, Shanghai wildlife animal park and Pudong airport by reservation.
Response from Property: Thank you for coming. We look forward to the opportunity in the future to continue providing you with more surprises!
Loh
Cartoon Themed Family Room
Stayed in Oct 2024
Family
24 review
5.0/5
Outstanding
Posted on Nov 23, 2024
Happy with the stay with Novotel. The front desk service is good and the breakfast is good too. Hoitel provides shuttle bus to Disneyland as well. Will come back again. Highly recommended
Response from Property: Dear guests, a sea of people is survival, and crossing mountains and seas is life. It is an honor to be your little privilege in pursuing life. Looking forward to your next visit~
M. Sahin 慕米
Deluxe Queen Room
Stayed in Apr 2024
Family
4 review
2.2/5
Posted on May 4, 2024
You can stay in this hotel if you want to enjoy water drops right on your head while sitting on the closet. Or you need to finish your stuff within a minute before another one comes.
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us. We will inform the guest room and engineering department of your feedback on leakage problems to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Alan
Deluxe Family Room (Bathtub)
Stayed in May 2024
Business travelers
3 review
2.2/5
Posted on Jun 19, 2024
to begin with, this is not within the Accor club. Second, it is torn down. The location could seem to be convenient to the airport or the Disneyland, but there are more convenient locations you can choose. Will not pay a visit to this hotel again.
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us. We will inform the guest room and engineering department of your feedback on hotel configuration issues to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Min
Deluxe Queen Room
Stayed in May 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Jun 19, 2024
I had a really pleasant experience in staying in Suning Novotel. Here are a few highlights I would like to mention: 1. Excellent customer service from the receptionist. She was so helpful for my early check in & wifi connections and very attentive with every little details. 2. Breakfast - Fantastic wide range of food choices are available. Foods are delicious and very fresh. 3. Convenient location to Pudong airport and very good value for money. I would definitely recommend it to everyone who wants to takes a short stay-over near Pudong airport.
Response from Property: Thank you very much for your evaluation of our hotel. Your praise is our greatest recognition. We will continue to provide high-quality services and facilities, making every stay perfect.
JamesLuke
Deluxe Queen Room
Stayed in Jan 2024
Business travelers
45 review
4.7/5
Amazing
Posted on Feb 17, 2024
Came here to visit nearby factory, however this hotel put in a lots of effort to attract families to stay in as this hotel near to the Disneyland. However, front desk staff lacks of training in the polite way to greet the guests. This is an international chain hotel not the local chain hotel. Staff shall really look into the way how they talk. Breakfast is variety of choices!
Response from Property: Dear guest, thank you for your review of the hotel! Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
TongnilinTonylim
Executive Queen Room
Stayed in Nov 2024
Couples
1 review
4.7/5
Amazing
Posted on Jan 1, 2025
After watching the New Year's Eve fireworks at Disney, I checked into this hotel at night. The front desk guy helped upgrade the panda-themed room, which was a bit unexpected. The sanitary conditions were good and met expectations. It may be a bit old, the showerhead water flow and water temperature are not as good as those of the recently opened hotels, just enough.
Original TextTranslated by Google
Response from Property: 非常感謝您入住上海蘇寧諾富特酒店,並對酒店作出細心點評。您對酒店的滿分推薦是對我們最好的鼓勵,我們會不斷提高我們的服務質量,做好每一處細節,給每一位客人提供優良的入住體驗。
Guest User
Deluxe Queen Room
Stayed in Nov 2024
Couples
2 review
5.0/5
Outstanding
Posted on Dec 30, 2024
When I came to Disneyland, I booked a hotel. The front desk upgraded the room type for free and gave me souvenirs on the same day. It was also very convenient to take the shuttle bus to Disneyland the next day. It was very cost-effective to book a three-day and two-night package. I highly recommend it.
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for your support and recognition of our store. Your satisfaction is the driving force for our continuous progress. We look forward to your visit again!
Guest User
Deluxe 2-bed Room
Stayed in Nov 2024
Couples
2 review
4.5/5
Great
Posted on Dec 29, 2024
The front desk guy was very enthusiastic and efficient. Check-in was quick and the follow-up service was in place. The room was clean and tidy, and the air conditioning was warm. There is also a Disney shuttle bus every day, which is very convenient! Recommended!
Original TextTranslated by Google
Response from Property: 非常感謝您對我們酒店的認可,我們會一如既往地提供優質.高效的服務,讓您的下一次入住體驗更加愉悦。
Guest User
Executive Queen Room
Stayed in Nov 2024
Family
7 review
2.7/5
Posted on Dec 26, 2024
The air conditioning in the room did not work on the first night, so we had to change rooms at 11 or 12 pm. The child was so sleepy. The air conditioning in the room we changed to on the second night did not work either. I didn't want to bother with it anymore, so I asked the hotel for a heater so that I could give the child a bath. I had to bother with it for two nights and was exhausted. There were holes on the sheets from washing, and there were all kinds of fluff on them. The next day, there was no one to take the shuttle bus to the subway, so I didn't get on it. It's really terrible. This is a bad place to stay at this price.
Original TextTranslated by Google
Response from Property: Dear guest, we are sorry for the bad stay experience you have had. We are already rectifying the quality issues of the air conditioner and beddings you reported. Once again, we sincerely apologize for the inconvenience you have experienced during this trip.
Guest User
Deluxe 2-bed Room
Stayed in Nov 2024
Travel with friends
21 review
5.0/5
Outstanding
Posted on Dec 19, 2024
This stay experience left a deep impression on me at this hotel! The overall atmosphere of the hotel was very comfortable and peaceful, allowing me to completely relax and unwind. The room was spacious, bright and warmly decorated, making me feel like I was at home. The hotel's facilities are also very complete, including a gym, swimming pool, etc., allowing me to maintain a healthy lifestyle during my trip. Special thanks go to the hotel's front desk staff, Dolma, who was very enthusiastic and professional and provided me with a lot of help. All in all, this stay was a perfect experience and I will recommend this hotel to my friends!
Original TextTranslated by Google
Response from Property: Your affirmation is as dazzling as a golden carving. We regard your praise as a treasure and keep it in our hearts every word. Words of affirmation make our persistence meaningful! Looking forward to your next visit!
Guest User
Deluxe 2-bed Room
Stayed in Nov 2024
Family
18 review
5.0/5
Outstanding
Posted on Dec 18, 2024
Facilities: Complete supporting facilities, easy to get a taxi, and Disney shuttle bus pick-up. Hygiene: Clean Environment: Beautiful Service: The lady is very nice and the service is comprehensive. If you don’t have time for breakfast, you can have a simple meal at 6 o’clock, including yogurt, bread, apples, etc.
Original TextTranslated by Google
Response from Property: In this troubled world, it is our great honor to be a touch of warmth in your journey. Your satisfaction is the driving force for us to keep moving forward. We look forward to sharing more beautiful moments of life with you in the days to come.
Guest User
Deluxe 2-bed Room
Stayed in Nov 2024
Family
8 review
5.0/5
Outstanding
Posted on Dec 15, 2024
It is a 5-diamond hotel on Ctrip. I highly recommend staying here when taking my kids to Disney. Although I bought an early bird card and didn't have time to eat breakfast, it is still worth staying here. The hardware facilities are complete and the service is perfect. I had a very pleasant stay! The hotel can also make free reservations for Disney pick-up and drop-off, which is really cost-effective.
Original TextTranslated by Google
Response from Property: 您的入住體驗真是太美妙了,彷彿我們的酒店變成了您心中的‘家外之家’。下次再來,會發現更多驚喜等着您哦!
Guest User
Cartoon Themed Family Room
Stayed in Nov 2024
Family
7 review
5.0/5
Outstanding
Posted on Dec 15, 2024
Arrived at the hotel late at night, the front desk service was very good, free upgrade to the panda parent-child room and free breakfast, the room is spacious, there is a slide 🛝, the children like it very much. The hotel has a shuttle bus to Disneyland, which is convenient for going out. The overall cost performance is very high, recommended!
Original TextTranslated by Google
Response from Property: 哇塞,看到您的好評,我彷彿聽見了幸福花開的聲音!這感覺就像突然中了大獎,心裏美滋滋的。感謝您讓我們的小店增添了無限光彩,期待您常回家看看~
Anonymous User
Deluxe Queen Room
Stayed in Nov 2024
Family
4 review
2.8/5
Posted on Dec 7, 2024
I rarely write reviews, so I had to do so this time. I arrived at the store very late after returning from Disneyland. The wooden floor was black and moldy, there were many obvious stains on the ground, and the wallpaper in the corners was damp and moldy. It was too late, too tired, and I didn’t take pictures. I hope everyone will be careful not to step on the thunder, which will affect my mood. The front desk service is quite attentive and enthusiastic, but the hygiene is really poor! !
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing our hotel and taking the time to give us your feedback! In response to the problems you pointed out, we have notified the engineering manager and guest room manager to formulate a maintenance plan, and will conduct self-inspections and improvements one by one in the future! We always value every guest's stay experience. We apologize to you again and wish you a happy life!