InterContinental Shanghai Harbour City Reviews

The hotel is built by the lake, surrounded by lush greenery, and the air is fresh. The architecture resembles blooming peach blossoms, creating a beautiful and delightful environment! We stayed in the fourth petal – Zone D, fourth floor. We were upgraded from a deluxe balcony room to a deluxe lake view balcony room, which featured two balconies, offering an enhanced viewing experience. Our room rate was a little over 1100, including breakfast for two and a fish head set meal, essentially covering all-day dining – excellent value for money! A big thank you to Trip.com and the hotel! The lobby atrium soars nearly ten meters high, and the dome's pattern mirrors the hotel's architectural shape, connecting to natural light, which is truly stunning! The guest room is approximately 50 square meters (not including the two balconies), spacious and bright with a sensible layout and an exquisite Chinese-style decor. The light fixtures have unique shapes, and you can choose between bright and soft lighting. The bed is large, and the bedding quality is superb – smooth, delicate, clean, and skin-friendly, significantly improving sleep quality. The bathroom is also spacious and bright. A sleek black bathtub is placed near the entrance. The fixtures are from a famous brand. The smart toilet room is adjacent to the shower room, and the washbasin is connected to the vanity, showcasing meticulous design. The showerhead (handheld) has excellent water pressure, and the large-sized toiletries are of good quality, making for a refreshing shower. This is truly what refined vacation living should be like. The hotel's service quality is excellent; the staff are soft-spoken, patient, meticulous, and their thoughtful service made us feel truly comfortable and happy.

I've always been a big fan of InterContinental, and the one at Dishui Lake has an even better location, boasting unique scenery on a small island in Lingang. Every staff member I encountered from the moment I walked in truly embodied the brand's image, which is why InterContinental is always my top choice when booking a stay. Even before our trip began, a staff member (Ms. Wang Xin) had already provided us with detailed hotel information, making us feel at ease from the very start. Upon arrival, they thoughtfully upgraded our family of three to a lake-view room. Fearing our child might not adjust well to dining out, they even brought us a delicious sweet soup before bedtime, and for breakfast, they generously offered a nutritious chicken soup, which our little one happily enjoyed two full bowls of. On the second day, the weather unexpectedly changed, with strong winds raging outside. Inside, our child was having a blast at the kids' center. The clean and well-equipped children's activity area truly allowed us to relax and free up our hands.

This stay truly exceeded my expectations! From the moment I stepped into the lobby, I felt the meticulous service. The front desk staff's smiling greeting was incredibly welcoming. The bedding in the room was so comfortable, I slept soundly all night. The bathroom design was both modern and thoughtful. I particularly want to commend the breakfast for its local specialty dishes, which added an authentic flavor to this trip. I'll definitely choose InterContinental again next time, highly recommended!

In my opinion, the InterContinental Dishui Lake is one of the best resort hotels in the Shanghai area, and a truly exemplary property within the IHG group. This was my second stay, and although I unfortunately missed the Dishui Lake fireworks display (which typically happens every Saturday at 8 PM starting from 2025), this non-hotel related shortcoming doesn't affect the hotel's quality, whether it's the food or the service. After a two-night stay, I still find many excellent aspects of the hotel, and I'll highlight three key points: First, the beautiful environment. The hotel occupies a southern island, with the picturesque Dishui Lake right outside. Under blue skies and white clouds, sailboats dot the vast, azure lake, creating a poetic and idyllic scene – a rare and stunning landscape within the Shanghai region. Second, the exquisite cuisine. I noticed a significant improvement in both the Western and Chinese restaurants compared to my previous visit, especially the desserts. They are basically the best I've encountered among the dozens of InterContinental properties I've stayed at (within the InterContinental brand only). The buffet also offers excellent options like cheese-baked lobster, cheese-baked durian, pan-fried small pomfret, and Dubarry ice cream. Third, the excellent service. From the front office to housekeeping, and from the restaurants to the lounge, the InterContinental's service is attentive and meticulous, and the staff are kind and approachable. I'd like to extend a special thank you to the hotel's management team and operations department for their warm and professional service during my family's stay. This includes employees I know by name and many others whose names I don't, such as F&B Manager George, Front Office Manager Carol, Duty Manager Jane, South Island Market Manager Kimi, Cai Feng Lou Manager Grace, and Executive Lounge staff member Linda. InterContinental Dishui Lake, I must return!

Before check-in on Saturday, the front desk attendant called to ask about our needs. Our room was upgraded, and the hotel staff, right up to the room service, were all incredibly patient and attentive. The room was thoughtfully decorated, and we even received a complimentary birthday cake, which was a lovely touch. The cake itself was delicious. There were fireworks at Dishui Lake Park on Saturday night; we thought they'd be canceled due to the rain, but it was a pleasant surprise. The hotel's facilities are great, and we'd definitely stay here again if we get the chance.

This was my first visit to the hotel since it was upgraded from a Crowne Plaza to an InterContinental. The decor has improved significantly, and the service even more so. The butler contacted me a day in advance to ask about my arrival time and transportation, and check-in on the day of arrival was seamless. After dinner at the hotel, we watched fireworks, but unfortunately, it was too cold to use the outdoor pool. At breakfast, a staff member in the lobby recognized me immediately and said she had delivered sweet soup to our room last night, which shows the thought put into their training.

The InterContinental Dishui Lake is in Lingang, and on Saturday nights, you can see fireworks from your room across the lake. It's a mixed bag, honestly. Service really depends on the individual; some guest services staff are excellent, while others are less clear on procedures. The first room we were given was moldy and damp, with a lot of dust on the floor in the corners. They upgraded us on the second day. However, as a Platinum member, I should have been upgraded at least one level upon check-in on the first day. The front desk staff on the first day in the lobby seemed really unclear on their duties; it was hard to deal with. I'm also not sure if the sweet soup is a daily offering or just occasional. The pool water was nice, and the gym was very good; the lady staff at the healthy club was lovely. The hotel generally looks very luxurious, but the actual materials used are quite ordinary and cheap. I feel that management could improve their training.

From the moment we stepped out of the car, the bellhop immediately took our luggage, and we didn't have to lift a finger the entire time. At check-in, the front desk thoughtfully provided kids' toiletries and welcome fruits. The most pleasant surprise was when we casually mentioned our room felt a bit cold. Within minutes, a heater was delivered – the efficiency was incredible! In short, all our needs were anticipated and met. We felt like cherished friends rather than just guests.

The room was quite spacious and the service was excellent. However, the layout was a bit odd. To get to the restaurant, you had to cross a decorative structure, or else walk all the way around. There was also no direct access to see the fireworks; you had to exit the main gate and walk around. The walk from the bridge to the hotel was quite long; it would be great if there was a shuttle service for guests.

Spent a Saturday at the InterContinental Shanghai Dishui Lake for a mini-vacation and to catch the fireworks. The hotel's location is great, and the grounds are beautifully maintained with rockeries, pavilions, and a lotus pond – everything you could want. My only complaint is Room 218; the design concept felt really outdated and didn't live up to the hotel's reputation.

This hotel used to be a Crowne Plaza before its upgrade, and I'd stayed there previously, drawn by its unique architectural design. I decided to experience it again after the renovation. Due to a last-minute booking, the room rate wasn't discounted. I initially thought the Executive Balcony Room would offer a lake view, so I was a bit disappointed when it turned out to be a garden view. It felt like the spacious balcony was somewhat wasted. Since I was traveling with an elderly person who has mobility issues, I contacted the hotel beforehand, and they kindly provided a wheelchair, which was a great help. The only minor drawback was the lack of a doorstopper, making it quite inconvenient for the wheelchair to enter and exit the room. Breakfast ends at 10 AM, which isn't very friendly for young people who prefer to sleep in. Many hotels now extend breakfast hours, especially on weekends, so I hope the hotel can improve on this. The welcome fruit prepared by the hotel was absolutely fantastic – very thoughtful. Both the variety and quality of the fruit surpassed those at other five-star hotels I've stayed in, showing that the hotel's food ingredient control is truly reliable. On Saturday night, despite having a balcony, we couldn't see the fireworks, which was another regret. I hope that in the future, when guests book rooms, the hotel can proactively inform them whether they can see the lake view and fireworks. For instance, they could provide videos indicating which rooms offer these views, to prevent guests from booking a room like opening a blind box and being left with regrets! Overall, I hope the hotel continues to enhance its service awareness and keeps getting better!

We booked this room to celebrate our wedding anniversary, and the hotel fulfilled all our requests before check-in! Very good. The front desk and room service staff were all patient and meticulous. The room was beautifully decorated, and they even gifted us a cake 🍰, which was a lovely touch. The cake was delicious and not too sweet. We booked the executive lounge benefits, which included afternoon tea ☕️ and happy hour – both excellent! The food was exquisite and tasty, perfect for a relaxed and hassle-free holiday. The biggest surprise was the fireworks at night; we thought they'd be canceled due to the rain. But the fireworks 🎆 went off as scheduled, making our anniversary truly unforgettable! The fireworks were beautiful, making the trip totally worthwhile. This hotel is great, it has a Bali resort vibe. Thank you 😊

I arrived at the hotel around 11 PM on the day of check-in. There was no concierge at the entrance, and since my child was asleep, it was a bit inconvenient to handle the luggage. Luckily, I found a staff member inside who helped me, and their attitude was very good. The check-in process wasn't very quick; it wasn't the type where you pay upon departure, so a deposit was required beforehand, which took some extra time. After checking in, I wanted some toiletries, but the front desk and concierge department didn't answer the phone when I called. Other aspects were acceptable. It was very inconvenient that there was no power outlet near the sink. Also, the lights in the small living room and bedroom were on the same circuit, so they couldn't be controlled separately, which wasn't very reasonable.

Traveling during off-peak season is the best! The front desk staff was efficient and friendly, and check-in was a breeze. The concierge was also very helpful in guiding us. They even upgraded our room to one with an amazing view! Even though my birthday had passed, they still decorated the room and sent a delicious cake that wasn't too sweet. The room was clean and comfortable. A special thanks to Jennie for adding me on WeChat beforehand, which made our trip even more convenient. It's a shame the infinity pool closed after the National Day holiday; I would have loved to take a dip with such a view!