Shah Alam Hotels with Airport pickup service

Disappointing Experience at Mardhiyyah Hotel I recently stayed at Mardhiyyah Hotel Shah Alam, and unfortunately, I was left quite disappointed with my experience. Upon checking in, I found a tin of Coke left on the table in my room. When I called housekeeping, they simply came and took it away without even apologizing or offering to change the room. Having worked in hospitality myself, I know this is not acceptable service. Additionally, our room did not include breakfast, so we paid RM50 per person. However, the breakfast service was subpar. Despite there not being many guests at the time, it took more than half an hour to refill the nasi lemak, and other food items weren’t topped up at all. I felt like I was paying RM50 for very little in return. When I approached a waitress (middle-aged, free hair, wearing glasses) to inquire about the delays, she completely ignored me. After I mentioned that I had paid RM50, she continued to disregard me and instead talked to the other waitstaff, who all stared at me. It was a truly frustrating and unprofessional experience. I believe the general manager of Mardhiyyah Hotel needs to review staff training, especially in customer service, and ensure that food replenishment is timely. This experience was not up to the standard I expected, and I hope the management addresses these issues. Here are some pictures of the Coke in the room and the empty trays during breakfast.

Reception and other hotel staff were very friendly and helpful. Was being told that my room was being upgrade to Executive Club room which bring my family a lot of surprise and joyfulness. Room was spacious and bathtub was superb. Swimming pool is fantastic, my daughter love it very much. Buffet breakfast was good but still has room to improve. Overall i would recommend to have a short staycation here.

Second time stay in this hotel. Location-wise this hotel is in the heart of Shah Alam. I even got a room with the Blue Mosque view. So breathtaking. At first, the bathtub in our room was out of order. We reported to the receptionist and they quickly respond and sent their technician to fix it. But since the problem needed longer effort and time to be fixed, they offered us to move to a new room. The staffs were efficient and attentive. Food, shops and restaurants are easy access from this hotel. I highly recommend this hotel to the traveller who come to visit Shah Alam.

1-Night Staycation at Mercure Kuala Lumpur Glenmarie Recently did a last-minute staycation with my husband to celebrate his birthday, and we decided to go just outside KL. Here's a quick review: Check-in time: 3pm. Check-out time: 12noon. RM100 deposit required at check-in. Free parking (just validate your Touch ‘n Go card whenever you exit). Room was clean, with a comfy double bed (1.5m wide) and sofa bed. Separate toilet and shower area, and if you need amenities like a toothbrush, just call the staff. Has a connecting room option. Limited TV channels, but the quality’s clear. In-room dining menu is on a TV channel!. We skipped breakfast to sleep in and recharge before picking up the kids. Definitely a relaxing spot for a quick getaway!