Mercure Kuala Lumpur Glenmarie

My family and I, including my siblings, checked in at Mercure Hotel Glenmarie from 19th to 21st July 2025. Everything went smoothly during check-in, except for one incident involving the front office denying us one of the rooms. We had booked and paid for 9 rooms, but only 8 rooms were provided. When we questioned this, the front desk staff insisted that only 8 rooms were available and refused to release the ninth room. After some disagreement and due to everyone being tired, my family members took the room keys without informing me of the issue. It was only the next morning that I was told my brother had to squeeze 4 people into one room because of the missing room. When i went to front desk i been told that one room no show. The issue here is that when a guest raises a concern about a missing room, the front desk should have double-checked the booking details instead of arguing and denying it outright. Despite raising this matter with the hotel manager, no action was taken. We were only given an apology. What about the room that was denied to us, even though it was already paid for?

Check-in was smooth. Enjoyed the friendliness of staff. Hotel was bright and clean. The room is clean, some getting used to the design of room. Separate toilet, bath area and washing basin.

Very quiet and comfortable hotel with friendly staff.

Clean n modern hotel