Guest User
October 5, 2024
Booked a ground floor non smoking room from for a family reunion. Whilst the room is spacious enough, there were issues during the night. At 3am my wife went to the bathroom to find the floor completely flooded with water appearing to come from the base of the toilet and sink. The main carpet had signs of stains which may have been water damage. In the morning we had used the shower mat and the hand towels to mop up the water When we checked out and mentioned the flooding, front desk semmed dismissive and said they would raise it with house keeping. My family have used the Royal Chase many times over the years, with a cousin having their wedding reception there. I would not recommend the Royal Chase as somewhere to stay unless you can secure a 1st floor room. In addition, the wifi was slower than the cellular service