Wilderness at the Smokies - Stone Hill Lodge
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1 night
1 room, 2 adults, 0 children
All properties in Sevierville
Wilderness at the Smokies - Stone Hill Lodge
190 Gists Creek Road, Sevierville, Tennessee, 37876, United States
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Amenities
Outdoor swimming pool
Gym
ParkingFree
24-hour front desk
Bowling alley
Restaurant
Water parkFree
Conference room
All amenities
Property Description
Located in Sevierville, Wilderness at the Smokies - Stone Hill Lodge is connected to the convention center, a 1-minute drive from Sevierville Convention Center and 8 minutes from Tanger Outlets. This family-friendly resort is 5.7 mi (9.2 km) from WonderWorks and 5.9 mi (9.4 km) from Titanic Museum.
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8.4/10
Cleanliness8.4
Amenities8.4
Location8.4
Service8.4
All 100 reviews
Surroundings
Airport: Mcghee Tyson Airport
(51.5 km)
Landmarks: Sevierville Convention Center
(180m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
2
Executive One-Bedroom Suite
Bedroom 1:1 King bed ● Living Room:2 Single bed and 1 Sofa bed
Non-smoking
Air conditioning
Refrigerator
TV
Towels
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2
Executive Suite, 1 Bedroom, Accessible
Bedroom 1:1 King bed ● Living Room:1 Sofa bed and 2 Single bed
Non-smoking
Air conditioning
Refrigerator
TV
Towels
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2
Standard Room (2 Queen Beds With Sofabed)
2 Queen bed and 1 Sofa bed
Non-smoking
Visual alarm device
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1
Standard Room, 2 Queen Beds, Balcony
2 Queen bed
Non-smoking
Air conditioning
Refrigerator
TV
Towels
Check Availability
3
Standard King Room With Sofa Bed And Balcony
1 King bed and 1 Sofa bed
Non-smoking
Air conditioning
Refrigerator
TV
Towels
Check Availability
4
Standard King Room With Balcony-Accessible
1 King bed and 1 Sofa bed
Non-smoking
Air conditioning
Refrigerator
TV
Towels
Check Availability
1
Standard Room, 2 Queen Beds, Accessible
2 Queen bed
Non-smoking
Air conditioning
Refrigerator
TV
Towels
Check Availability
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Guest Reviews
8.4/10
Very Good
100 reviews
Verified Reviews- Cleanliness8.4
- Amenities8.4
- Location8.4
- Service8.4
Average for similar properties in Sevierville
Guest User
October 24, 2024
Our family staycation was less than enjoyable marred by a filthy room and a lack of attention by staff. The attached photos show the condition of the room upon checkin. Dirty/stained sheets, sticky filthy phone, stained carpet, ripped drapes, lamp shades with bodily fluids on them, damaged screen door, and absolutely disguising HVAC system. The mattress was totally worn out with a big dip on one side. Uncomfortable at best. Supposedly this is a professional hospitality organization with systems in place to maintain and clean their rooms. I guess managers don’t inspect what their workers do and lack the training to understand what minimum standards mean. We did receive a phone call from a manager after our stay and after leaving a less than positive review on another booking site. The real issue of cleaning, inspections and maintenance was avoided by the manager and she only offered the excuse of “ we will be updating the facility next year” and invited my family back. Updating the room is a nice start but what is really needed is to hold staff accountable and make sure proper training and room inspections are done ahead of guest arrival. The room was eventually cleaned after 2 hours of waiting. We were compensated with a small room discount (10%) a free pizza and a game card for the arcade.
Resort10326959804
November 29, 2023
Everything was perfect until the breakfast buffet in the main lodge. There was a line and I couldnt see the price. When I got to the register an saw the small prices for buffet, I know why they didn't put it in big letters. $87 for family of 4 with coffee and hot chocolate for 2 kids. Absolutely a rip off!!. Buffet was subpar and not much good to choose from. Seriously, had much better breakfast at major hotels for free!! Avoid!
Guest User
March 1, 2024
Room was DIRTY….no, I don’t mean that it wasn’t cleaned upon arrival, I mean that it was overall dirty. I moved the bedside table to plug in my phone and my fingers stuck to the underside edge of the table. Fitted sheets wouldn’t stay on the mattress, only to reveal what appear to be human body fluid stains. I moved to the other bed and slept fully clothed! Shower dark and gloomy with mold and mildew on the curtain. Carpet dirty even detectable through the earth tone color. Tile in the entrance was loose with pieces of grout popping out. Appeared to be ketchup, hope it wasn’t blood, on the bottom of the door. We were told no housekeeping during our 3-night stay, I’m not sure they have housekeeping at all. While I was here for a meeting, I can only assume the draw of this place is the water park across the street, as I can’t see any reason why someone would stay here for the room quality!!
Services & Amenities
Most Popular Amenities
Outdoor swimming pool
Gym
Parking
Free
24-hour front desk
Bowling alley
Restaurant
Water park
Free
Conference room
Children's pool
Playground
Free
Water slide
Kids' club
Outdoor swimming pool
Gym
Restaurant
Water park
Conference room
Playground
Kids' club
Restaurant
Restaurant
No additional info available
More Amenities
Outdoor swimming pool
Parking
Parking is available Off-site parking.
Parking
Free
Front Desk Services
24-hour front desk
Lockers available
Express check-in and check-out
Concierge service
Languages Spoken
English
Spanish
Food & Drink
Snack bar
Convenience store/kiosk
Health & Wellness
Bowling alley
Mini golf
Gym
Activities
Gaming area
Water slide
Water park
Free
Public Areas
Gift shop
Smoking area
ATM
Elevator
Vending machines
Cleaning Services
Clothes dryer
Facilities for Children
Playground
Free
Kids' club
Children's pool
Business Services
Conference room
Wedding service
Accessibility
Handrails in hallways
Pool hoist available
Handrails on stairs
Property Policies
Check-in and Check-out Times
Check-in: After 16:00
Check-out: Before 11:00
Front desk hours: 24/7
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
Property Description
- Opened: 2008
- Number of Rooms: 234
Located in Sevierville, Wilderness at the Smokies - Stone Hill Lodge is connected to the convention center, a 1-minute drive from Sevierville Convention Center and 8 minutes from Tanger Outlets. This family-friendly resort is 5.7 mi (9.2 km) from WonderWorks and 5.9 mi (9.4 km) from Titanic Museum.
Don't miss out on the many recreational opportunities, including a complimentary water park, an indoor pool, and a lazy river. This resort also features concierge services, an arcade/game room, and gift shops/newsstands.
Grab a bite at Hidden Trail Bar and Gril, one of the resort's 7 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 2 coffee shops/cafes. Wind down with a drink at one of the 4 bars/lounges or 3 poolside bars.
Featured amenities include express check-out, a 24-hour front desk, and laundry facilities. Planning an event in Sevierville? This resort has 200000 square feet (18580 square meters) of space consisting of a conference center and 2 meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 234 air-conditioned rooms featuring refrigerators and microwaves. Flat-screen televisions are provided for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Don't miss out on the many recreational opportunities, including a complimentary water park, an indoor pool, and a lazy river. This resort also features concierge services, an arcade/game room, and gift shops/newsstands.
Grab a bite at Hidden Trail Bar and Gril, one of the resort's 7 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 2 coffee shops/cafes. Wind down with a drink at one of the 4 bars/lounges or 3 poolside bars.
Featured amenities include express check-out, a 24-hour front desk, and laundry facilities. Planning an event in Sevierville? This resort has 200000 square feet (18580 square meters) of space consisting of a conference center and 2 meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 234 air-conditioned rooms featuring refrigerators and microwaves. Flat-screen televisions are provided for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Frequently Asked Questions
What is the cancellation policy for Wilderness at the Smokies - Stone Hill Lodge?
The cancellation policy for Wilderness at the Smokies - Stone Hill Lodge varies depending on the type of room and booking conditions.What is the cancellation policy for Wilderness at the Smokies - Stone Hill Lodge?
What are the check-in and check-out times at Wilderness at the Smokies - Stone Hill Lodge?
Standard check-in time at Wilderness at the Smokies - Stone Hill Lodge is 16:00 and check-out time is 11:00.What are the check-in and check-out times at Wilderness at the Smokies - Stone Hill Lodge?
Can I bring my pet inside the Wilderness at the Smokies - Stone Hill Lodge?
As much as we love pets, unfortunately, we are unable to accommodate them in Wilderness at the Smokies - Stone Hill Lodge.Can I bring my pet inside the Wilderness at the Smokies - Stone Hill Lodge?
How far is the Wilderness at the Smokies - Stone Hill Lodge from the closest airport?
The closest airport is Mcghee Tyson Airport, and it is about 47 mins from hotel by car (51.5 km).How far is the Wilderness at the Smokies - Stone Hill Lodge from the closest airport?
About This Property
| Nearest Airport | Mcghee Tyson Airport |
|---|---|
| Distance to Airport | 51.48KM |
| Average Price From | PHP9729 |
| Hotel Star Rating | 3 |