Anonymous User
January 7, 2023
After making a reservation for a room with a double bed, through this platform, I arrived at the hotel and was received in a room with two single beds.
After a brief conversation with the employee, it was explained to me that this would have been the information passed through the reservation platform. As the hotel did not have double rooms available for the night in question, I ended up spending the night in this same room. I feel a lack of confidence in booking again through this medium, as it was the first time that this has happened to me as well as my first experience through this platform.
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