Microtel Inn & Suites by Wyndham Seneca Falls

Would have liked a mini fridge and microwave in the room, but everything else was great!

NEVER book a room here. I stayed at this hotel for maybe 6 hours because the hotel staff gave my room away to someone else while I was staying there. While I was sleeping another guest had a key to my room and would have accessed my room had I not deadbolted the door. I was jolted awake and terrified that someone was trying to get into my room while I was sleeping. The front desk worker (who was also the person who checked me in) knocked on my door and only asked how long *I* had been there and then left, no apologies or anything. Then they called my room and asked for my name, clearly showing that they had no idea who I was or any record of me, even though I made this reservation months in advance. All confidence in this establishment was lost and I had to pay a large amount to stay at another hotel that same night. No one came to check on me or apologize after the incident, and when I left I was understanding that mistakes happen, but when I asked for a full refund, they wouldn't give me a full refund only for the second night. So they will just take your money and do not care about you or your belongings.

First room had a plastic bag over smoke detector which tells me people before me were smoking in there..so was given a different room... Slept good till someone was trying to get in what I assume was the wrong room..guy sounded drunk and was talk to someone on his phone who he had on speaker... Relaxing before checking out and housekeeping opened the door not knowing I was in here ..all.i.said was hello and they apologized.. Staff was very friendly and accommodating with the issue of smoke detector...

An older hotel, but rooms clean, paint refreshed, comfy bed Infrastructure (plumbing) noisy after use and difficult to control temperature. Breakfast is minimalist.