Anonymous User
May 27, 2025
Location is very far away from Batam city, at least a 30mins drive away. Resort facilities were subpar, nothing much to do. Swimming pools quite basic. I asked for towels, and saw the guy took out towel from very old and dirty cupboard. Don’t even dare to use the towel to wipe my face. Ordered cocktail at the pool bar, the lady didn’t understood basic english, and i had to go back to check on my order 3x. End up the drink was served to me after it started raining and i was about to head back.
For kids, only one basic kid’s pool that’s about it. Kids playroom was also quite rundown..
Cleanliness wise, room was alright, but day to day you will see cleaning staff pushing their trolley parked outside the rooms with all the cleaning equipment exposed. At the restaurants, new cutlery were left lying there with houseflies all flying around, and not even covered up.