Guest User
December 17, 2024
Very bad! On the 4th, I booked a hotel for one night on the 8th and one on the 17th. Ctrip allowed free cancellation one night before check-in. I checked in on the 8th and felt that the room was not good, so I cancelled the check-in on the 17th. The funny thing is that they even deducted the room fee for the 17th during the free cancellation period. They deducted the room fee for two nights for one night. After I found out, I asked Ctrip to intervene. At one point, they said that the manager was not at work and I would wait for the manager to come to work to deal with it. At another point, they said that the finance department was not at work and could not deal with it. Now that the manager and the finance department are at work, they said that they did not communicate through email and could not deal with it. Anyway, they found all kinds of reasons not to refund the money. During this period, Ctrip said that if the merchant did not deal with it, Ctrip would cover it, but so far Ctrip has not covered it. In order to get my money back, I have to spend time and effort to fight...
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