Guest User
June 1, 2023
If Holiday Inn stands for superior hotel amenities, this hotel should be called the "Not-Holiday Inn". We asked for a room with a walk-in shower because I have a physical problem stepping into and out of a tub. We got a handicapped room. Okay, we figured that was fine, but the room was awful. Two walls had been repaired but not finished with paint...just blobbed on drywall putty. There was a huge wooden wall board with some kind of empty metal bracket hanging on it, and a hole in the board with wires coming out. It was ugly and useless. I decided to take a shower but soon found the handicap shower fixture would not stay locked into place. It fell on the floor and I finally had to give up and hold it while trying to shower and wash my hair. Then I found we did not have a hair dryer and when attempting to call the front desk, we discovered the phone did not work...at all. My husband got dressed and went to the front desk to get a dryer. She looked in several rooms and could not find one, but said she would bring us one. Eventually, she showed up with one. When my husband pulled down the covers on his queen bed, the bottom sheet had some small debris and hair on it, so he put the covers back on and slept with me. At breakfast, we had to look at the most disgusting swimming pool scene imaginable. It was dark green with algae on top! It looked like a swamp! Drain it for heaven's sake! Don't make guests look at it! I thought I could trust the brand, but I would never stay here again no matter how tired I was and limited my options.