Guest User
October 13, 2024
I wasn't going to write a bad review because I was giving them the benefit of the doubt as were we are large group and were told they were having issues with agency chefs they were using but looking at these reviews the same kind of issues have been going on all year and they can't just keep apologising for the same stuff and not making any improvements. We had 20 booked for a 40th birthday meal and I don't think it could of went any worse unfortunately. A few of our party had been before and loved it, presumably when they had their good chefs. We didn't think the menu was very big to start with but when we went to order there was loads not available so a lot of people didn't really get what they wanted, surely for a table of 20 it would make sense to take the orders before the meal to gauge what food needed to be ordered. When the food arrived no one was really impressed and a few people specifically complained about pink chicken, hard rice cold parts and a joke of a mixed grill, like another review said months ago the chicken on the mixed grill was a chicken gougon *****, terrible sausage, the meat was cooked wrong and the portion was smaller and tasted worse than a weatherspoons mixed grill, the tomato on it wasn't even grilled. After our starter was taken away some of us needed new cutlery so we had to ask and were told we had already had our cutlery, there was one set each....yes and then you took it away so we need more, why would you even say that?.. We asked how we were best paying and was told to go to the bar and say what we had which we did and paid in cash. We then realised about the £5 deposit we had all paid and went back to ask about it. They said we should of told them when we were paying and they had already took it off the total bill at the begining meaning the last few people to pay would have nothing to pay and they couldn't fix it so we had to work it out between ourselves. We didn't all know each other well and had mostly paid in cash so this wasn't really for us to rectify. Overall it was a very poor meal and not great service even though the girls were apologising and friendly. We were all in good spirits still and we will certainly remember the celebration but probably not for the right reasons, time to get yourselves a proper chef again guys!