Jackwitch
February 5, 2024
Sonder dropped the ball from first stepping into the hotel. Upon arriving, none of the codes emailed to our group worked, and we needed to get new ones. Upon entering my room, I noticed stains on the sheets and malfunctioning electrical in the bathroom. I was moved to a different room, which also had hair in the sheets. Due to cleanliness issues, I was moved to a third, fourth and fifth room, each dirtier than the last. Sonder had no more rooms that were “up to par” after checking three additional rooms (for a total of 8 rooms) and was asked to stay elsewhere and discuss it with my group sales manager. No one took ownership or responsibility, and no apologies were issued. After telling my company manager about this, she spoke with Sonder and had to “deep clean” all of the rooms for the rest of our group prior to arrival.