Courtyard Scottsdale Old Town

Everyone had a smile wen we approached the front desk really professional customer service I will definitely cum back to the courtyard by Marriott in old Scottsdale as.

One star seems about right. Not so much about the hotel, but the staff. I travel a lot for work. I was reserved the Salt River Residence Inn, but the Friday before my trip I received an email that their pool would not be available the week I was there. It would be over 100 degrees in AZ. So I booked the Courtyard. First night, I got back from dinner and wanted a glass of wine. The bar is closed all summer. No sign or notice, First morning. The website says breakfast starts at 6AM. I get there at 6:10 and am told that it does not start until 6:30. No sign to when it starts Day 3- After messing with their printer and computer for 10 minutes trying to print something. I go the front to be told the printer does not work. No sign. Day 3- I ask about doing laundry. The door to the laundry is broken and cannot be openned. It worked the following day I call Sunday- 2 days after I left and voice my concern to a manager and am assured I will get bonus points. Nothing happens Call again Tuesday, speak to Manager Jessica and am assured I will get points that day. Again nothing happens. I call Bonvoy to see if action have been initiated and they said no. The hotel itself is not bad, but the culture of the staff, including the managers needs and upgrade.

Tucked away off Scottsdale Rd it's a little slice of heaven. Clean and accommodating. The King Room was big with a balcony overlooking the sparkling pool that was so refreshing. It included a small menu, made to order breakfast. The mini Starbucks was convenient. The star of the show was the manager, Victoria. What a sweetheart who knows how to treat guests with respect. Kudos Victoria and team.

We were visiting Old Town and needed a place to stay. This is a solid choice. It was a cold spell in the beginning of April so we didn't use the pool, but it has a nice outdoor private pool. The common area was pleasant and it's a good place to stay for the Courtyard Marriott standard. If you're coming to Scottsdale, you have a ton of choices of higher price points, but this is a solid nice place.

They put me in a handicap room (I’m not handicapped) that was about 10 steps from the lobby and front desk. It was quite loud with all the chatter from the lobby and the car port entrance right outside my window. The room was dark and had that dated smell. The mattress was very very soft. The a/c was incredibly loud as it kicked on ever 20 min throughout the night. Not a great experience with the property, nor a restful night, but the staff were very accommodating and it was short walk to old town.