Blue Marlin All-Inclusive Seascape by Dream Resorts

Will return What a wonderfull place, with something to do for the entire family.

Great concept but I feel the resort needs a breath of life…new coat of paint and updated signage. Staff was exceptional from check in to restaurant, to housekeeping. Food was OK, drinks menu OK. The kids had a blast and that would probably the only reason I’d come back for another stay.

It was not even close to why we expected . The rooms were very basic and not well maintained . The facilities were sub par and the staff ( with very few exceptions ) were not at all interested in assisting or being friendly . We received limited information about what to do and what the facilities were . I rarely write bad reviews but we ended up leaving half way through our stay and they were not even interested as to why . We forfeited two night ( and we had two rooms ) it was so bad .

Blue Marlin All Inclusive needs improvement in professionalism, customer care, and cleanliness. I booked a room for an adult/couple with a 7-year-old online through their website. I selected 7 in the drop-down menus, and the system generated a quote that I accepted and paid a 50% deposit. Two days before our arrival, I received an email to do an online check-in and included the 7-year-old. Upon arrival, the front desk staff asked which agency I used, despite me using their website. She then asked if we had a child and confirmed that I had included it. She charged me an extra 1100 for the child, despite accepting the quotation with it included. A manager convinced us to accept a discounted rate of R350 per night for the child. The meals were poor, so management improved the menus until we left after some guests complained. I hope it stayed this way. The meals are clearly cooked for a large crowd without love in the preparation. The rooms were not cleaned properly, and the building needed maintenance. Used dishes were left in the passages of the rooms, and the eating/dining tables were not cleaned for the next guest. I had to request that they be cleaned before I could sit, which left unpleasant views and resentment about the kitchen. Waiters and managers visit our table daily to take orders, but only about 70% of our requests are fulfilled. We must go to the bar to order ourselves. The staff is uncaring, impersonal, and unprofessional. The kids’ amenities are good. They have daily activities, great swimming pools, and the kids enjoyed them. This is their only strength. The daily entertainment for both kids and adults is good. However, the place is poorly maintained. Regular cleaning is needed, and floor managers should ensure waiters consistently check tables and remove dishes. Customer orders must be attended to promptly. Hire a professional front desk manager to handle guest check-in, queries, and disputes. Otherwise, customers will leave and negative reviews will damage your reputation. Some customers come from far away and want a quality, tranquil vacation. I left as an unhappy guest and won’t return. My wife agrees.

Stayed in December. The uogrades are a game changer. Heated Pool, a full Gym with Olmpic weights and machines. Upgraded dining and food, as well as changes to decor. The meals were varied and well presented. Lots of options and theme nights. Its moving to a move 4/5 star hotel. The beach was alos better this year and the water was clear and warm. Would highly recmmend the all inclusive

We are locals and have enjoyed lunch and drinks around the pool on many occasions. On boxing day we decided to go and enjoy the new space after renovation. On arrival we were honest at reception about our intent to swim and enjoy lunch at the pool as we always have in the past. We eventually flagged a waiter and asked for a menu and ordered cold drinks and food. My son got in the pool and I went after him. A guy walked up to me and asked if we were staying at the hotel because we would need to buy a ticket if not. So I bought a ticket. This should have been communicated to us at reception on entrance. Then as we got our food we were once again told off by the same guy. Who I then told off because by then they were just being completely unreasonable. If they changed the rules of how they operate, then they should have communicated this all to us on arrival where we were honest about our intentions. We paid the bill and left after 1 hour and being treated so disrespectfully. We will never recommend it to our friends again or enjoy the space off season. Very disappointed in the communication after we were upfront on what we were doing there and paid for.