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August 13, 2024
I made a reservation for 3 adults, but when I arrived to check in, they told me that, due to a mistake on their part, they only had a room with two single beds available and that the hotel was at its maximum capacity, to which I replied that I had booked for three people and that they should please resolve this problem.
Since the hotel is located in a town with few public transport services and a private transport service to the centre of Munich cost me 130 euros, I decided to put up with the bad experience and accept the room with the inconvenience of some of the three occupants sleeping on the floor.
I asked for extra pillows and blankets and they were not available due to the hotel being fully occupied, so I had to sleep on the floor covered by clothes I had in my suitcase.
A lady at the reception, who was very kind, offered me free breakfast to compensate for the mistake, but that still did not cover the bad experience at that hotel.
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