Dooban Yang
January 15, 2025
The accommodation fee was charged twice. We had already explained that we had paid through TRIP in October and showed the French version of the order payment proof, but they still insisted that we pay on the spot or we could not check in. The counter discovered the mistake of double payment that night (it should be a payment received from TRIP). The staff did not know how to refund the money that day. I reported it to the hotel backend but it still could not be resolved. I then reported it to TRIP customer service. After a few days, TRIP customer service only provided the other party's email and asked me to contact and track it myself. It has been more than 3 weeks from 12/23 to 1/15 and I still haven’t received a refund. I wrote to the hotel and they responded initially but never responded in the end. Both customer service are unhelpful. TRIP still shows the case closed??? The credit card company has been informed that the amount is being handled as a disputed amount. Very bad experience!!
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