La Quinta Inn & Suites by Wyndham Schertz

Now both elevators are out of service when only one was broken when we arrived. The bed is comfortable but the sofa and chairs are not good for sitting more than a few minutes before it is a bother. The pool lock is broken and a family not staying here got out of their car in their bathing suits and treating it like the community pool. There are weeds overgrown through the fence and spa appears to have been broken for months. I gave two stars because the place is clean inside and the staff is very nice but they have no authority to how money on maintenance is spent. I image the people that are in charge of the maintenance budget are very unorganized and have no construction and maintenance skills. This place has so much potential being in a wonderful area. If the place was maintained better it could really fill up and be successful but going by the number of cars in the parking lot last night at check in, this place is failing horribly.

Friendly and accommodating staff. Clean room, good ac and the beds were comfortable. Breakfast selection was good. The pricing for two queens was fair. Will return soon.

Didn't even book they stay because of how rude the service was. Called to find details on what was needed to set-up a room block for our wedding (10 rooms minimum). Asked to speak to the sales manager to speak about what was needed by them specifically and was told to speak to Samiel (not sure of spelling) and to call back at the given time when he would be there. Called back and asked same question about room block, "That's me" was the only introduction I was given so I'm not even sure if I heard the name right from the first call. He was speaking to other people while on the phone with me, understandable but didn't mention that he was helping others, so it became confusing if he was speaking to me or others. He then asked what type of room we needed 1 or 2 beds, and I told him it would depend on each guest's needs. He asked again if we needed 1 or 2 beds, I let him know we had varying needs as we had individuals, and couples with and without kids. He got a very frustrated tone and told me he needed to know if we needed 1 or 2 beds - again understandable if you need specifics to block rooms off as I worked as a manager in a hotel and have had these conversations about specifics before. I then let him know this might not work if that's the only question in setting up this room block. Without a word he just hung up. If your hotel can't accommodate our needs I'm fine and can look elsewhere, but if you are telling me you're the Sales Manager and can't even guide me in what is needed to reserve 10 or more rooms, then hang up without a word or farewell I can't say that "hospitality" is important to you. I would have been willing to contact our guests and find out who needs what type of room as that was an expectation I was prepared for in setting up this block. My family has used La Quinta for over 30 years and it's usually our go-to when traveling, but manners alone lost this one our room block for this wedding.

Nice place

Good location to view the sites. Cheers !