Renaissance Schaumburg Convention Center Hotel

My husband and I stayed at this hotel for 3 nights (Aug 14-17). We were very disappointed in a few things. Upon arrival to our room (306) we found that there was no chair at the work desk nor was there a small sofa as shown in all of the room photos on the website. The ONLY place to sit was the bed. Since my husband was attending a stamp show at the hotel, I was hoping to spend some time in the room on my computer, watching TV and crocheting my current project. The front desk explained that due to the recent renovation the chair and sofa were removed and they would no longer be providing them. I spoke to a few other folks who did have a chair at the work desk at least. This was very inconvenient and surprising so I went back to the front desk to inquire. They looked at me like I was speaking a foreign language. Not a single person apologized for the inconvenience. There was no remote control for the TV in the room. Called down and they brought one within an hour or so. We had to have maintenance come for a toilet running loudly at about 10-minute intervals. It kept doing it afterwards but much less often. The cold water tap in the bathroom would just swivel around. Had to find the exact spot in the circle that would stop the flow. Had I seen this earlier I would have told the maintenance man who ‘fixed’ the toilet. Since I am Titanium with Bonvoy I had access to the lounge on the 15th floor. On Friday morning (Aug 15th) while having breakfast in the lounge I went over to the cooler to get bottles of orange juice for my husband and I. We were seated at a table in the lounge. All of the orange juices were on the bottom shelf all the way to the back of the cooler and I couldn’t kneel on the floor to try to grab them due to knee issues. When I asked one of the attendants if they could please get me two orange juices, I was lectured loudly by her that there were ‘thousands of people in the hotel and if everyone took two back to their room there wouldn’t be any left’. When I explained that my husband and I were sitting over there with our food and would EACH like a juice she did give them to me. The lounge is closed after breakfast on Fridays and doesn’t open again until Sunday evening. I would hope Marriott should re-think this policy. The front desk staff weren’t very welcoming or knowledgeable. They seemed surprised that I would complain about zero seating in a guest room. On a positive note, the hotel lobby level was lovely with many different seating areas. The food in the Gather lounge was very good. Bar staff were very good and friendly. Overall I would not return to this hotel if I were to be back in the area.

If I could give this hotel zero stars, I absolutely would. I don’t usually leave reviews, but I felt compelled to share my experience at the Renaissance Schaumburg Convention Center Hotel—one of the worst hotel stays I’ve ever had. And trust me, I’ve had my share of disappointing hotel experiences. When you hear “Renaissance,” you expect quality and cleanliness. Unfortunately, this hotel failed on almost every level. The room was filthy—there was mold in the tub, blood stains on the curtains, and what looked like feces on the bathroom wall. There wasn’t even a phone in the room. The TV and internet didn’t work for the first day, which made the situation even worse. They advertise a pool, but it was closed and looked just as dirty as everything else. The elevators were grimy, and one didn’t even have a working floor display—it was completely busted. When I asked the front desk to be moved to a different room, I was told they had no availability—despite the condition of my room. Since I had already paid in full and nearby hotels were booked, I had no choice but to stay. I ended up buying my own cleaning supplies just to make the room somewhat livable. This hotel does not live up to the Renaissance brand. I suspect it may be independently owned, but if it carries the Renaissance name, it should be held to corporate standards. I’ll also be reaching out to Marriott Corporate directly about the state of this property. Stay elsewhere if you can—this place is unacceptable.

Loud noise from construction Drilling noise started at 10 am. Apparently they are refurbishing rooms on the 14th floor (I was on the 10th, and it was loud!) I was informed when I called the front desk that it will be like this till 4pm. How do you even rent rooms where it is impossible to be from 10 till 4?

Beautiful property!