The Standard Brussels

Nice room and high standard hotel. The breakfast would need more choice, but everything was really good ! I recommend the hotel and the restaurant.

Disappointing 5-Star Hotel Experience Room & Design The room was extremely small—barely enough space to walk around the bed. Furnishings were sparse and cheap-looking: only a small corner canapé and a tiny table by the window. The bathroom design severely lacks privacy. There is a window between the bathroom and main room, with no doors separating the WC and shower inside. Reservation & Service Disconnect The reservation call center promised a side room on an upper floor and availability of hard pillows. In reality, none of these promises were fulfilled. There was a clear lack of coordination—the staff appeared unaware of room types, locations, or basic amenities. Facilities & Amenities Breakfast was very basic and primitive, not at the expected standard for a 5-star establishment. The hotel does not provide hard pillows, contradicting explicit confirmation from the call center. Security & Lost Property Incident I lost my wallet containing my driving license and credit cards during breakfast. Reception staff gave me a key to recheck the room but offered no further assistance, despite the wallet actually being at reception. I was informed about my wallet only after I approached the restaurant staff, who told me it had been found and handed to reception. A staff member falsely claimed to have tried to contact me, but I had no missed calls, messages, emails, or other attempts. Overall Evaluation The service quality was very poor with minimal concern for guest satisfaction or problem resolution. The room design was uncomfortable, offering minimal privacy and substandard furnishings for a 5-star rating. Overall, my experience was extremely disappointing, and I would neither recommend this hotel nor stay here again.