The Mariners House

The shower was either scalding hot or freezing cold - was told to let it run 10/15 mins and it should be ok but it wasn’t! This really needs to be looked at because if that happens to a child they could a serious burn! However the view was stunning and the room was ok!

Love this stay

The hotel is right in the heart of Scarborough, very close to the beach but surprisingly quiet. Its full of character and our room had beautiful panoramic sea views. We stayed in a family room which was clean, tidy, and the beds were incredibly comfortable. Yes it is currently undergoing some work but that did not spoil the views or our stay. Staff are lovely and Grace was really helpful. Kids have asked to go back soon and we definitely will!

This is a lovely hotel, clean, tidy, the time taken to decorate the living room was amazing. It must be getting done up a bit at a time. We were up the top, in what I would think was the servants area. There is even a difference in each set of stairs, one for the home owner and another for the servants? So. Why only 4 stars. As I said, we were on the top floor. 49 steps if we took the 'posh' staircase. 47 if we turned left. Our rooms were clean, small and basic. One of them has a sloped ceiling at the bottom of the bed. It's hard to squeeze past and easy to bang your head on. The young lady, who greeted us on arrival was very friendly but that was the last time we saw anyone. There was a number to call but where would they have to come from? It was just as easy to buy milk. The hotel was advertised with limited parking and breakfast. The parking was not available and the breakfast had to be bought elsewhere, it wasn't far away and there is a fridge for you to store food in. I'm guessing for milk if you brought your own cereals.

Reception closed at 4 ( we checked in around 3:30) - wouldn't have really mattered except bath was missing a plug, so no bath ! When we arrived, hotel surrounded by scaffolding - this situation deteriorated when we awoke to find a scaffolder outside our bedroom window. Bedroom view was great (apart from the scaffolding / scafolder)

The hotel was clean and the staff were friendly. We had a really relaxing time being able to wake with a sea view and watch the tide come in and out.. the North Yorkshire council Let the area down with rubbish left on the floor outside.. but our stay was 5* The building is old and has character.

Absolute shxt hole , l'm afraid . Covered in scaffolding , including the outdated grubby seaview rooms . The pictures and describtion this awful place use are v.misleading . One bedside lamp , as not enough power points which meant wires trapest across the room from an extension lead . No glasses in the room , no staff after 16.00 .....oh yes and the tv only played channel 3 as broken ....l could go on .

After booking we had an email to say there were maintenance works going on and scaffolding was in place, we were also informed there would be no breakfast available. We booked the king room with sea view for £92 for one night. When we arrived we could see the scaffolding and were prepared for that however, the view from the room was even more limited due to the dirty windows with bird poo all over them. The room was clean and the bed comfortable but the decor was in need of an update. The shower was unusable as there was hardly any water pressure and either ran freezing cold or scalding hot. The shower curtain was dirty and there was mould and dirt around the skirting boards by the toilet with paint flaking off. The hotel if you could call it one felt very derelict and after 4pm there was no staff and no sign of anyone else staying which was very strange. I feel the price we paid was way over what the room was worth and feel we have been massively ripped off, it had more of a hostel feel than an actual hotel. The location was very good and if some money were spent this hotel could be very nice, however we will definitely not be staying again unfortunately.

The kettle in the room was dirty so we couldn’t have a drink, when booking we booked breakfast was told on arrival that they don’t do breakfast anymore no compensation provided poor service