Premier Inn Scarborough (South Bay)

Lovely staff great hotel perfect for a seaside get away 😁

First the positives. The room was very clean, comfortable and bathroom was obviously recently refurbished. Breakfast was excellent and good value, but more on that later. Now the not so good, or could do better! The check in policy is ludicrous, I understand they need to have a designated check in time, but whilst waiting (40 minutes) I overheard the staff clearly stating that all rooms were ready for guests, but as people were entering the reception they were informed that check was not possible until 3pm and they had to wait or pay £10.00 for an early check in! The result was a packed reception and when they did commence check in, due to a “new system “ it was painfully slow! Very poor customer service. The breakfast was good value, but the attitude of the cashier guy was poor at best, probably rude if to be defined. On approaching him I was asked “ breakfast for two “ to which I replied “ no there’s only one” to which he snapped “ well I’m not to know that!” Not expected and yes rude!

very nice

Comfortable rooms and useful lift inside the Inn, long corridors. Very noisy traffic woke us up at 5am. The lift within the attached Brewers Fayre has still not been fixed from over 1yr ago meaning that we had to take the long route up a hill from a carpark ( £12 fpr 12 hrs ) across a busy main rd and around a corner to get into premier inn from the other entrance an a precinct each day, access across the road is dangerous as the entrance from one side of the road is not opposite another levelled pavement and instead several metres away up the main road. Also the top floor level at Brewers Fayre was always blocked by heavy equipment designed to prevent entry to the upper level from the entrance to the premier inn but needed to be moved by ourselves each time we went down for a meal as we couldn't use the broken lift access to get downstairs. ( l did point this out to Brewers fayre and requested that the entry be left open in the morning..the message wasn't passed on ) Still was a nice meal and a happy stay generally.

I had a really nice experience staying at this hotel. It was my birthday and they left a wow in the room for me which made it really special. Thank you for everything, the stay was great.