Black Point Inn

I sought out this kind of venue and was at once excited and disappointed. The Inn is beautiful. Our room was beautiful. We received an email about our stay, they asked for a response, and I told them the good, the bad, and the ugly. Not only have we not had any response to the email, but I even sent the email off to the Migis group who owns the hotel. Not one word back. Apparently, they make enough money during the short season to not care. Pros: Lovely room, excellent mechanicals in the room. Room service is as needed and they were very accommodating. We asked for a refrigerator and were provided one without a stand for it to sit on, so we improvised with a luggage rack. Housekeeping manager was excellent. Most of the front desk staff were also excellent. The food in the restaurant was mostly excellent. There is a new chef and she seems very involved and skilled. Heather in the restaurant is the one to set your reservation with in the Chart Room. The grounds and surrounding area is outstanding. Its very serene. Most places like Portland of Kennebunk are minutes away. The hotel itself is stunning with a beautiful drawing room and sun room. The grounds are meticulous. Cons: Price. Pretty expensive at 500 plus per night. They have an elevator that must be operated by hotel staff, who may or may not be available. If you have any ambulation issues, you should probably navigate that ahead of time. There are many steps in the hotel. We stayed on the third floor to avoid noises overhead and some days, regretted walking up 6 flights of stairs to our room. Wait staff in the Chart Room were not very competent. Some days, I would try to order what I had the day before and the wait staff we have no such thing. Sometimes, they would not come back to our table for a half an hour and we would be out of fluid be it coffee, water, or wine. Out of the 7 or 8 wait staff we experienced, three were competent and over the top. The other need more training or seriously should not be in the hospitality business. Worst con: They obviously do not care what you think. If you stay and they send you a "how did we do" email, don't waste you time. I would go back probably later in the season if did at all. I wanted to swim and I understood that the pool was heated. It was not. If you like a cold plunge, so mid-May and you will have a great experience!

Great experience Overall everything was terrific. Loved the staff-all of them very friendly & efficient. Only bad thing I would say is the Tennis Director, the older man, was very dismissive with an obvious disdain for BPI guests vs. members of the club. Twice he displayed an arrogant attitude to my wife that was simply unacceptable. However, the young French tennis pro was terrific and deserves praise. Not sure if you have any control over his behavior but thought you should be aware.